The guests were out of control. Horribly behaved children were roughhousing in the pool and unattended by adults. Staff was notified of the situation but no response. Had to remove our small children from the pool due to safety concerns every night out our trip. A group of 7 adolescents were literally running the halls on our floor and were very loud. Called front desk twice requesting that the situation be handled. Noise continued until we engaged and confronted the kids and physically had to go downstairs to the desk to complain, only then did the security guard make an appearance on our floor. We frequent Embassy Suites and it is always our first choice when choosing a hotel. We were very disappointed in the staff's lack of ability/disinterest in controllong the environment. We will never stay at this location again!
The staff was in responsive to complaints about the unruliness of children in the pool area without adults present and it took multiple times to complain about the noise levels after 10pm before security was involved.
I loved the atmosphere of the hotel and the friendliness of the people. I did not like finding bugs (3) in our room. We were told they were called Palmetto bugs. I asked for bug spray to
Overall the hotel was fine and a great value/location. The breakfast "serving" line flowed well. It's an older hotel and the room smelled a bit musty but it was clean. I was significantly disappointed the hot tub was not working. And $10 (plus tax) for self parking was definitely high.
We love Space - parking - cleanness - area - area.
The only complaint I have was checking in. They were understaffed. One women doing her best to try and check everyone in as quickly as possible. The line was extremely long when I was checking in and only got longer. She definitely could’ve used some help
Needs a upgrade. The carpet is coming loose and wrinkling up. The property needs to represent the allure that comes with the name Embassy.
The hotel was nice and clean. The staff was quick and very informative.
This was a horrible experience. we have 5 people staying on one double queen Suite. My 3 son were all playing and watching TV in the sitting room and found a pair of past guests underwear in the chair. No idea how long they have been there but ridiculous to say the least.
Went for medical conference. Great access to convention center, great breakfast. Room seemed outdated and run down. The bathroom could benefit from a deep bleaching and scrub down, but wasn’t unsanitary by any means.
I really enjoyed the service at this hotel. From the friendly night staff to the maids. The breakfast is fantastic. The location is ideal. Airport, museums, cultural theater, and the Premium Outlets.
Usually we are more used more of a selection of snacks during happy hour and there were so many people, we just went in the bar and purchased drinks. It was graduation weekend so I am sure the hotel was booked solid. Also One more thing. The noise level from Our room to the room next door was extremely loud. Don’t know what was going on in there. Usually everything is always calm and quiet at Embassy Suites which is why we so enjoy staying there
Great hotel, proximity to the Arts and Performing Centre. Amazing staff! The receptionist knew exactly what shows were playing and she instructed us on the location. Thank you very much!
Embassy Suites by Hilton Charleston Airport Convention Ctr places you within a 15-minute stroll of popular sights such as North Charleston Coliseum and Performing Arts Center and Charleston Tanger Outlets. This 3.5-star hotel has 255 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 255 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect WiFi, wired Internet, and 32-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. MP3 docks, microwaves, and coffee makers are other standard amenities.
Guests of Embassy Suites by Hilton Charleston Airport Convention Ctr have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a sauna, WiFi in public areas, and conference space.
The guests were out of control. Horribly behaved children were roughhousing in the pool and unattended by adults. Staff was notified of the situation but no response. Had to remove our small children from the pool due to safety concerns every night out our trip. A group of 7 adolescents were literally running the halls on our floor and were very loud. Called front desk twice requesting that the situation be handled. Noise continued until we engaged and confronted the kids and physically had to go downstairs to the desk to complain, only then did the security guard make an appearance on our floor. We frequent Embassy Suites and it is always our first choice when choosing a hotel. We were very disappointed in the staff's lack of ability/disinterest in controllong the environment. We will never stay at this location again!
The staff was in responsive to complaints about the unruliness of children in the pool area without adults present and it took multiple times to complain about the noise levels after 10pm before security was involved.
Dear Anonymous, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Fortunately, your experience is not indicative of our norm and we hope to host you again for a quiet experience. Best, Rob Adams General Manager
I loved the atmosphere of the hotel and the friendliness of the people. I did not like finding bugs (3) in our room. We were told they were called Palmetto bugs. I asked for bug spray to
Dear Anonymous, Thank you for choosing us and I'm glad you enjoyed our atmosphere and service. We take pest control seriously. We contract with a vendor for preventative pest control monthly, as well as have random inspections provided by the Health Department on a semi-annual basis, to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Rob Adams General Manager
Overall the hotel was fine and a great value/location. The breakfast "serving" line flowed well. It's an older hotel and the room smelled a bit musty but it was clean. I was significantly disappointed the hot tub was not working. And $10 (plus tax) for self parking was definitely high.
Dear Anonymous, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your feedback, both positive and areas for improvement, as it helps us to serve our guests better. Best, Rob Adams General Manager
Dear Anonymous, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Rob Adams General Manager
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Rob Adams General Manager
We love Space - parking - cleanness - area - area.
Dear Anonymous, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our cleanliness and location pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Rob Adams General Manager
Dear Anonymous, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Rob Adams General Manager
Dear Anonymous, Thank you for choosing us. Our goal is to exceed our guest’s expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to better serve you in the future. Sincerely, Rob Adams General Manager
The only complaint I have was checking in. They were understaffed. One women doing her best to try and check everyone in as quickly as possible. The line was extremely long when I was checking in and only got longer. She definitely could’ve used some help
Dear Anonymous, Thank you for staying with us. I'm very sorry for your poor arrival experience; please forgive us. We are glad that you enjoyed your stay overall and hope to have the opportunity to provide a flawless stay in the future. Sincerely, Rob Adams General Manager
Dear Anonymous, I’m sorry to hear that inconsiderate guests interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Rob Adams General Manager