I have stayed at this hotel several times. The front desk staff is consistently wonderful. However the hotel is starting to show wear/tear. The floor length mirror in my room was cracked completely across the width and held together by tape!

Stayed here on business due to the location near the airport. It was a bit too close as the planes taking off were incredibly loud. I was given a room that was adjoined to another via a locked door. I could here everything my neighbor was watching, saying, and doing. Not a restful night. I also discovered that the room was not cleaned properly, there were oily hand prints on the bed headboard and dirt in the bathroom along with an uncleaned toilet. I will not stay here again or at any Alofts after my experience. That being said, the staff was quick to change my room and very welcoming.

Given that we were at the hotel to be safe during what we thought to be hurricane Florence, I had low expectations in regard to staff attendance and amenities. However the first room they assigned wasn’t clean from its previous occupants. The second room assigned was on the fifth floor. The first impression was that it had a different aesthetic. The room held two queen beds and accommodates myself, my husband, our two teens, and our dog. (Yes, they are pet friendly at no additional charge) Once settled we noticed some things that were in need of repair. The ceilings looked unfinished and there was an area of the ceiling that was brown and deteriorated. The sliding mirrors door to the toilet and shower did not lock. The phone was difficult to operate and didn’t work properly. Maintenance had to come and take the phone and forgot to replace it. The beds were nice and tidy until we pulled back the covers to find some staining on the sheets. One of the comforters looked to have blood stains. The television though quite large was difficult to operate as the channels are irregular. They are double digits with a dash and an additional digit. There was a box on the desk that allowed for special plugins to the tv but they didn’t work. He mattresses were atop a platform that didn’t have borders so the mattress slid in all directions anytime there was movement. I understand that this hotel means to stand out but it was frustrating because it lacked comfort.

The staff stole my watch from the room. Made a police report and had to wait 3 hours for the manager to get to the hotel and while we were waiting another person reported her wallet missing from her room.

The young lady at the desk was wonderful. I am sorry I did't get her name. She was helpful and very personable. I have stayed here about 4 or 5 times for its convenience and overall comfort. Only complaint was the headboards were deeply scratched - like an animal had clawed into them. Just wondering way they have been allowed to remain that way

The hotel staff was very friendly; they helped us out with checking in and when there was an issue with the online booking.

Great, easy checking in and out. Neat and well proportioned room.

Bed linens were not changed. There were rose petals under the comforter and hair on pillow cases. Trash was in the trash cans (rose stems and potato chip bags. Air conditioner did not work.

Checked in to a super nice Mgr Room AC was broken T check in Moved to a handicap room where if you were taller than 5 feet the shower was a hassle to use. Not a great first time visit to an Aloft Hotel. Was hoping for better.

5 nights. Great experience. Convenient location. No issues

I enjoyed the stay. The bed was so comfortable. And I enjoyed my room. I stay there occasionally. I wish it was more affordable.

We got a great rate and was very pleased with the service we had from every member of staff we saw. It made our stay very enjoyable. Hotel was good overall in other ways

I called and asked about the indoor pool if it was heated and hours of operation. I was informed and booked the room. I got in late so could not use it Next Day ALL MORNING TILL CHECK OUT POOL HAD A BIG NOTICE POOL CLOSED. So they offer you an amenity and can not deliver, i call that a SCAM, i will not book ever again in that hotel.

My room was next to the elevator. All night long all you could hear is that. Walls are paper thin.

Very well decorated in a modern style. Close to convention center and not too far from downtown Charleston.

The front desk staff are helpful, professional and friendly. I have stayed here at least 3 times before and my experience with the front desk staff has been consistent.

Good hotel, convenient location, close to airport. Friendly staff.

We stayed here after they first opened. It's an interesting design. The contractor did not follow through with his responsibilities. The bathroom sink was not connected. We had to use the shower or place the trash can under the sink drain....

easy location, rooms could be a little cleaner. HVAC system a bit musty, but otherwise a decent stay.