Spa Resorts in Benito Juárez, Mazatlán

"Pool was gorgeous. Beach facing room (I believe they all are) was noisy from Banda groups until around 9-10pm. Lots of restaurants, shops and nightlife in the area. Room was quiet other than musicians on the beach, spacious and comfortable."

"Staff was truly unpleasant supervisor was not helpful when request for an umbrella by the pool. Cleanliness was super clean but staff was rude. Wouldn’t stay here again overall I have had better experience in Cabos than Mazatlán. If you want to travel go somewhere else "

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"