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Recent guest reviews

I stayed two nights but did not get any maid service. I left my room by 9 on Sat morning and didn’t return until evening…no service and was too tired to call … room was clean but definitely in need of sprucing up

Staf was rude, distracted, and worthless. We specifically needed the included breakfast to make our visit work on the schedjle we had. But NO BREAKFAST. Staff arrived late. TOLD US BFAST WOULD NOT BE READY UNTIL 8:30. What? Thats no good for us!

Easy to get to and park. Comfortable bed

This property had great staff. But there were a lot of things that were lacking. Our room was never turned down. And it took about five minutes to get the shower temperature to be neither scalding or freezing. That doesn't due when you're in a hurry. We were put in a handicapped room for no reason. There were also a lot of things not working, like the TV remotes and blinds. Under the bed was really filthy. I can't believe we were sleeping over that.

Noisy hallway parties after 12 midnight

The staff - at least who I came in contact with - was friendly and the room was clean and spacious. Definitely will stay here again and I'm picky! :)

No comments

Property was well located for what I needed. The overall experience was average. I only stayed one night

The property was clean, which is what I liked and the check-in was fast. I did not like the fact that our towels were not changed out daily. I understand not cleaning the room until the guests have checked out, but the white towels and washcloths should be changed daily.

Y’all never booked my reservations !! They told me they couldn’t find my name so I need my refund now

I’ve stayed many times for business and pleasure. The rooms are nice, up to date with only showers. I’ve stayed in a handicap access room for a bathtub and the rooms are extra large with fridge. Breakfast is good. I’ve stayed at this property at least 25 times and my only complaint is certain rooms other than all access room have very thin walls. You hear everything including all conversations and bathroom usage of the patron next door. I have yet not used the facilities because they’re always closed.

8am guest services is outside my hotel door very loud talking to each other. They were knocking over things, vacuuming, seething plans for later, laughing very loudly. I couldn’t even sleep in they woke me up. Very unprofessional and rude.

People working there are very kind customer service oriented

Overall a great stay. The staff provided friendly service and the room was very clean. The $10 breakfast was worth it but the order process for an omelette was not efficient. If I was in a rush that would have been a bigger issue. Facilities were great overall and my Suite had two large flat screens. But the lack of night lights and hardware on the sink that was oddly placed were curious fails in an otherwise fine quality hotel. Close to many fine restaurants and shopping. I would stay here again.

My entire stay was excellent, when I checked in the room it wasent ready for two hours. The person before me, had checked out late.. one of the ladies, before the staff changed 4 the evening. Was knowledgeable , and compensated me with no problems.. forgot her name, however she is definitely and asset to your Hotel...

Owings Mills Blvd Owings Mills MD

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Free parking
  • Onsite dining
  • 24-hour fitness center

Located within 2 miles (3 km) of Foundry Row, Hilton Garden Inn Owings Mills places you within a few miles (5 km) of Northwest Regional Park. This 159-room, 3-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

Renovated in 2016, Hilton Garden Inn Owings Mills offers a 24-hour gym, WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 2 Double Beds

2 Double Beds | Sleeps 5

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 3

Room, Accessible

1 King Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Owings Mills

Everyone (10) Couples (13) Business (4) Family (18) Other (2) Friends (2)
3
Partner Couples

I stayed two nights but did not get any maid service. I left my room by 9 on Sat morning and didn’t return until evening…no service and was too tired to call … room was clean but definitely in need of sprucing up

By on Apr 4, 2022

1
Family

Staf was rude, distracted, and worthless. We specifically needed the included breakfast to make our visit work on the schedjle we had. But NO BREAKFAST. Staff arrived late. TOLD US BFAST WOULD NOT BE READY UNTIL 8:30. What? Thats no good for us!

By , from Hockessin on Mar 20, 2022

5
Everyone

Easy to get to and park. Comfortable bed

By on Oct 24, 2021

Review comment responded on Oct 25, 2021

Thank you for taking a moment from your busy schedule to respond to our Guest Survey. We are happy to hear that you enjoyed your stay with us. We appreciate your business and we hope to continue to see you in the future!

3
Partner Couples

This property had great staff. But there were a lot of things that were lacking. Our room was never turned down. And it took about five minutes to get the shower temperature to be neither scalding or freezing. That doesn't due when you're in a hurry. We were put in a handicapped room for no reason. There were also a lot of things not working, like the TV remotes and blinds. Under the bed was really filthy. I can't believe we were sleeping over that.

By on Oct 11, 2021

Review comment responded on Nov 2, 2021

Thank you for taking a moment from your busy schedule to respond to our Guest Survey following your stay with us here at the Hilton Garden Inn Owings Mills, MD. We would also like to thank you for choosing to stay with us. We pride ourselves in reading each of these surveys in order to better educate our staff and to see our hotel through the eyes of our guests. In your survey you mentioned several things that caused a great deal of distress during your stay. We are deeply sorry for the inconveniences. We will take the steps necessary to prevent these things from happening again. We welcome the opportunity to better serve you again in the future.

4
Family

Noisy hallway parties after 12 midnight

By on Sep 25, 2021

Review comment responded on Sep 25, 2021

We apologize for the noise in the hallway during your stay. We will do our best to make sure it doesn’t happen again. We appreciate your feedback and your business.

3
Everyone

By on Sep 13, 2021

2
Everyone

By on Aug 2, 2021

5
Family with small children

The staff - at least who I came in contact with - was friendly and the room was clean and spacious. Definitely will stay here again and I'm picky! :)

By on Aug 2, 2021

Review comment responded on Sep 12, 2021

Thank you for your recent stay with us. We appreciate your business!

4
Everyone

By on May 31, 2021

5
Family

No comments

By on May 9, 2021

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