Had to park in the street we didnt have the room to park in there parking lot .
Room smelled like smoke, cigarette burns on counter tops
Mattress had stains, people were loitering at all entrances, did not feel safe, garbage in hall area.....save your money spend a little more and be safe
I didn’t like anything about this place, I regret my stayed at this place, if it was the last hotel in the whole worl I won’t go there !!!
Nice and cozy. Bathroom was spacious. Beds were comfortable. The AC worked great in this hot humid weather. Room had a great little kitchen
Check in was very long, person doing check in was on the phone talking about personal business and also answered her personal cell while talking about my payment options and card and ID info! Very unprofessional! Took the shower 30minutes to get hot but the coffee was ok tasting! I can not stay there again. Asked for discount for these problems was bluntly ignored!
Friendly staff, well equipped room, good furnishings. Enjoyed the full sized fridge and microwave and kitchen sink. The hotel provided dishes. Good location near shopping and major highways. Neighborhood felt safe.
Friendly staff. Spacious room. 2nd floor was nice and quiet!
This hotel was horrible! Not enough staff, no coffee in common areas as stated in the ad, dishes left on the floor outside rooms for too long a period which would attract mice and roaches. Our sheets had the appearance of being slept in, there was no shampoo or coffee maker in the room and piles of dirt on the floors of common areas where it had been swept but picked up. We could not wait to check out! We felt totally ripped off. Reading previous reviews, after the fact, I noticed the response to these bad reviews were always about the same, promising to make things better, notifying the staff of problems, etc. Obviously nothing was done. But always the same response. Management should do something instead only promising improvements.
The hotel is extremely old, the AC did not work properly, the refrigerator and carpet was very dirty. No hangers, coffee pot. Not even any plastic cups. Staff was very friendly and as accommodating as they could be - given what they were working with.
It was a good experience. The only thing I didn't liked was the room smelled like someone smoked. Also the staff might not be available 24/7 at front office. Rest rhe hotel was clean and very comfortable.
I was a little anxious about the stay prior to getting to the hotel. Once I arrived, the staff was very nice and the room was clean and definitely met my expectations. I also slept great!
Hotel was nasty, stunk of smoke, and was dirty. Staff was nice but I had to sleep with the windows open and my pillow stunk like an ash try. Never going back
my wife and 8 month old arrived and the room that was reserved was occupied and the staff tried giving them another room and that was filthy and also occupied. this was a 1am. they ended up going back to the airport and stayed in the lobby. do not use
Nothing special, but was fine. Room was clean. Hotel was overbooked when we arrived and tried to put us in smoking rooms. They fixed that issue after too long of arguing. Hotel was prepaid, but they ended up charging our credit card as well. So, double-charged. No ice machines! All else was fine.
My kids where with me and they enjoyed there stay! Plus I appreciate the wifi my son was able to play on his tablet with no interruptions!
Extended Stay America Suites Baltimore Glen Burnie places you within a 15-minute drive of popular attractions such as Baltimore Cruise Terminal and Horseshoe Casino Baltimore. This 101-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Baltimore Glen Burnie enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
Had to park in the street we didnt have the room to park in there parking lot .
Room smelled like smoke, cigarette burns on counter tops
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Mattress had stains, people were loitering at all entrances, did not feel safe, garbage in hall area.....save your money spend a little more and be safe
Thank you for your review of our hotel. We are so sorry your stay with us was disappointing. We sincerely apologize for the cleanliness issues you experienced, and even more so that we didn't respond right away in order to correct the problems. We have already shared your feedback with our housekeeping teams to help us improve our procedures so this doesn't happen again. We thank you for your sincere feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management
I didn’t like anything about this place, I regret my stayed at this place, if it was the last hotel in the whole worl I won’t go there !!!
We were disappointed to read we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nice and cozy. Bathroom was spacious. Beds were comfortable. The AC worked great in this hot humid weather. Room had a great little kitchen
Thank you for taking the time to post a review. We are glad to know you were so impressed with your well-appointed suite along with the fully-equipped kitchen and that you enjoyed your time with us. It was a pleasure accommodating you, and we look forward to seeing you back at Extended Stay America. Sincerely, Hotel Management
Check in was very long, person doing check in was on the phone talking about personal business and also answered her personal cell while talking about my payment options and card and ID info! Very unprofessional! Took the shower 30minutes to get hot but the coffee was ok tasting! I can not stay there again. Asked for discount for these problems was bluntly ignored!
Thank you for your stay and comments. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Friendly staff, well equipped room, good furnishings. Enjoyed the full sized fridge and microwave and kitchen sink. The hotel provided dishes. Good location near shopping and major highways. Neighborhood felt safe.
Randy, thanks for the kind review of Extended Stay America. We are delighted to know you liked the courteous service provided by our staff and that you also enjoyed having a fully equipped kitchen in your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Friendly staff. Spacious room. 2nd floor was nice and quiet!
Thank you for your delightful review of Extended Stay America. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for choosing us, and we hope you are already planning another trip our way. Sincerely, Hotel Management
This hotel was horrible! Not enough staff, no coffee in common areas as stated in the ad, dishes left on the floor outside rooms for too long a period which would attract mice and roaches. Our sheets had the appearance of being slept in, there was no shampoo or coffee maker in the room and piles of dirt on the floors of common areas where it had been swept but picked up. We could not wait to check out! We felt totally ripped off. Reading previous reviews, after the fact, I noticed the response to these bad reviews were always about the same, promising to make things better, notifying the staff of problems, etc. Obviously nothing was done. But always the same response. Management should do something instead only promising improvements.
A well-maintained room sets up the tone for a good stay, and we apologize this wasn’t your experience. We understand your frustration with regard to having a clean room so your feedback has been taken seriously and it is shared with our housekeeping team to ensure they step up their game and deliver much better services moving forward. Please give us another chance to showcase you our improved side in the near future. Sincerely, Hotel Management
Nora, thank you for the positive rating of Extended Stay America. We are glad that you enjoyed your stay at most levels; however, we regret the issue that impacted your time with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management