The St. Regis Atlanta5.0 out of 5.0
Recent guest reviews
I made a reservation 2 months ahead of our trip and requested specific things, balcony, location of the room, birthday ammenities, etc. as I am a repeat guest of several times a year for many years. I can not say how appalled and disappointed I was with our check in and room condition and lack of concern and professionalism by the staff and mgt staff. The hotel review responder, Mr. Merl states that "We guarantee our rooms to be ready for arriving guests at 3pm. This ensures that the rooms vacated by our departing guests can be serviced. Of course, we always do our best to accommodate the guests arriving before this time, however this is not always possible and solely depends on what time the previous guest departed. If you would like to arrange on future visits to pre-book your room from the evening before you arrive, we can assure early access." This is BS as we pre-booked 2 mos in advance and arrived at 3:05 pm and were told that our room was not ready and and told we could wait in the bar with complimentary drinks while we waited. They also said they were trying to get us upgraded accommodations and they would call us when that room was ready. I had already reserved "upgraded accommodations when I made the reservation 2 months earlier and said we really would just like to have the room I had already reserved. They then said that they had a big party the night before and were behind getting the rooms cleaned but would have ours ready in a few minutes if we like to wait in the bar. So we went to bar. 45 minutes later we checked with the front desk and they had a shift change and didn't know we were waiting in the bar!! We asked for the mgr and he said he was sorry but our room still was not ready but he would upgrade a room promptly for us and suggested we wait back in the bar and have more complimentary drinksI! We said we would wait in the lobby for him to expedite our upgraded room. At 5:15 pm we were finally called for our room and it was not upgraded and in fact it wasn't what I had reserved in the first place-a room with a view other than the parking garage-but that is exactly where they put us. The champagne I had ordered for my birthday (2 months earlier at reservation) did not arrive and I had to call for it. We had reservations at Atlas and had to get ready so we didn't readily notice the condition of the room until very late that night. Grout in the shower was loose, coffee expresso cup was dirty, sprayer in the bathroom didn't work, the mirrors between the bath and bedroom were not clean, stains on the floor-looked like coffee stains, a hole in the seat of the canvas chair, apparent wine stain on the bottom of the comforter, no shampoo, etc in the soaking tub and no extra toilet tissue. We had to call about all the things -multiple times as we didn't notice them all at once. We finally asked to move rooms for our 2nd and 3rd nights but "they didn't have any rooms that would be available for both nights. They said they would re-clean the room" - really?? A 4 star hotel and this is what your remedy is after all this? Mr Merl stated in previous reviews that " He would like to offer my sincerest apologies that your accommodations were not up to our usual high standard. Overall, I am very disappointed that on this occasion your visit did not live up to your expectations." Well--it happened again. We won't be staying here for awhile in hope they can fix their problems. Our next stay will be at the Mandarin which has yet to disappoint!
This is a terrific hotel. It’s well run, the staff are knowledgeable and attentive without being intrusive, and the facilities are top notch. The food from room service and at a conference at the hotel was very good as well. I’d recommend it both for work and for a couples weekend.
We are frequent guests at top-tier properties around the country. This one just took the top spot on our list. Effortless, gracious, exceptional service levels in every category from valets to restaurant staff to housekeeping. Outstanding restaurant (when was the last time you heard THAT about an in-house restaurant?), terrific sommelier, flexibility in customized ordering, fantastic live music. Lovely, well-appointed rooms (if a little shy on plugs for chargers) with all the little bells and whistles (robes, slippers, loofah, shoe-shine, choice of morning papers...); average size, but very comfortable. Wish there were more reasons to visit Atlanta and have an excuse to stay here again.
Stayed at the St Regis for work - terrific hotel. Love that there is a DryBar 2 minutes walk away! A huge call out to the wonderful Russell Daniels in Security for finding my iPad that I inadvertently left behind and safely returning it to me - huge thanks. I will be back!
So we visit Atlanta probably four times per year and each time we stay at the u forgettable St Regis. So we love the staff at St Regis! Barra the Pool Manager is amazing ...sweet professional and always on point ! Linda at the front desk Rami in front desk management
My daughter decided that as a treat for her birthday we should go to an afternoon tea. She chose this hotel for the occasion and it was perfect. We began with a glass of prosecco. Then the scones arrived and a pot of tea for each of us. After an appropriate wait, the various sandwiches and various sweets arrived. Since it was her birthday an extra cookie with a candle was offered to her. All in all this was a great start for a birthday celebration.
We spent a wonderful weekend here for my 50th birthday and the service, room and meals were all equally perfect. The staff had a birthday note and chocolate cake waiting in my room upon arrival. The concierge arranged all of our reservations in the city. And the heated pool was a nice evening treat. We love the St Regis chain and this location lives up to our expectations each time.
Just this past week was my wedding. An event everyone looks forward to and wants to be perfection. With that, I also wanted to start out our new lives with the best experience we could possibly hope to have. So where else would you think if going? None other than the St. Regis hotel. I gave this much thought and consideration, researching a number of top notch hotels where we could possibly have this experience. I decided to trust the suggestions that the St. Regis was the absolute best. I will cut straight to the point. This was the most memorable experience that my wife and I could ever ask for. Upon check-in I requested an upgrade because of the wedding. They were booked for the time we were staying but they did take my name, schedule and of course they knew my room number. I checked in before the actual wedding and each morning I went to breakfast (leaving the hotel) and each time they knew my name and what I had for breakfast the day prior. The first evening I stayed they valeted my car and when they brought it up they had adjusted the lights. They are always on auto but I only had to tell them once. Each time after that, they knew the particulars of even my car. On our wedding night, we arrived to find the butler Ashley had placed a personal note, chocolate covered strawberries and a complimentary bottle of champagne in the room, chilled. When I requested car service, Stan the doorman (not trying to be funny) not only arranged the service to be waiting for us, but did so regardless of the fact that it is first come, first serve...and remembered that it was a wedding occasion. We actually got stuck in an elevator for about 10 minutes on the way down to the car service.. Not only did they attend to the issue immediately, but Stan had our driver waiting even though we were late. Our driver was accurate on the timing to pick us up from the restaurant down to the minute. The staff at the hotel was always courteous, polite, attentive, personal and professional. Rooms, immaculate, spacious, very very comfortable! There is no doubt that you get every bit of the experience you pay for and more!! Going forward, this is the place for us!!
We spent an evening at The St. Regis Atlanta to celebrate my husbands 70th birthday and it was relaxing and elegant. The hotel had a gorgeous desert with a card waiting in our room upon arrival. Then we had a glass of wine at the Tavern bar and enjoyed walking through the outdoor area around it and the restaurant, Atlas. We had a fabulous dinner at Atlas and staff was superb, especially our waiter, Brett. We enjoyed our room as well.
I stayed here from Friday Afternoon thru Sunday Noon and I am in awe. If you are rich, or a celebrity, or traveling with that special someone, or traveling with children who know how to behave, and or are looking for luxury with privacy, then this is the hotel for you. I arrived and was greeted at the door by the Porters to handle the luggage. The Bellman known as Said took charge to see the bags would be delivered to the right room. The Front Desk staff was efficient and professional in checking me in quickly. There was a complimentary glass of champagne too. The room was immaculate and overlooked the pool with the Atlanta skyline in the background. The bathroom had a sunken tub with a separate shower. The ladies at the concierge desk were able to assist in booking tickets for the aquarium the next day. Later on the first evening, I went to the champagne sabering which is held at 6pm everyday and learned little history in addition to watching a magnificent feat in opening a champagne bottle. On the second day, I enjoyed breakfast which was superb. But what I found most fascinating was that the staff was remembering my last name, so I was greeted everywhere I went. The Butler service was excellent. I left the room each night to attend a family gathering and when I returned the Butler had prepared the room for a night sleep and placed new towels in the room as well as some chocolates. The exercise room has great modern equipment. My hats off to the Owner, the Manager, and the Staff at the St. Regis. All of you are on the ball, especially Said the Bellman.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Buckhead within a 5-minute walk of Atlanta History Center, The St. Regis Atlanta is within a 15-minute stroll of Swan House. This 151-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. Also close to this Atlanta hotel are Piedmont Hospital and Legoland Discovery Center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
All of The St. Regis Atlanta's 151 air-conditioned rooms provide minibars, free newspapers, and free bottled water. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. In-room massages are available, and other amenities include laptop-compatible safes and desks.
Guests of The St. Regis Atlanta enjoy a full-service spa, an outdoor pool, and a health club. Valet parking is available for USD 34 per day, and there's also limo/town car service. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, 8 meeting rooms, and conference space.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 916 reviews