Property was perfect as it was across from Disneyland.
The best combination of being close to the parks, reasonably priced, and a good hotel. I've stayed here several times in small and large groups and have never had an issue. I even left something behind once by accident and they shipped it out to me when I called to ask if they had found it by any chance.
Our first room was cold. No matter how hot you turned the thermostat, it would blue out icy air. When we realized that, we turned off the air and opened the sliding door, but it still refused to even match the outside temperature. It also smelled really musty. We were able to change rooms without hassle, and the second room was much better in this regard. However, the pillows were all lumpy and the bed was hard I'm a bad way. Overall, great and friendly staff, excellent location. Bedding needs an update. The first room was just an odd experience.
Old or duty carpet Really old sofa bed
Great for big families
Very disappointed in the hotel. From the outside the hotel looks super nice but when we got in the hotel room it was outdated, dirty, the pull out bed had hairs from people before. The pull out bed was hard and old. I was so disappointed I had to check out early and stayed only 1 night.
Good service
The staff was very friendly and a great location to easily get to Disneyland. Our room needed an overhaul and a really good cleaning. Stained carpet and chairs, sticky counters, gross mat in the bathtub. Basically, you could see dirty, sticky fingerprints everywhere little kids touch and on the light switches.
The property was nice. Elevators were old and at times didn’t seem to close correctly. As we made our way to our room, our key got demagnetized and had to go back to the lobby. Then there was no hot water for the shower. Woke up with big bites. Not the greatest experience.
I liked that it was close to the park, but showed up to our room with no towels so had to request them. Requested room service and didn’t get it. Had to take out our own trashes and request more towels and toilet paper. Engineering came in our room to replace an A/C filter and left his equipment in our room. Had to call to have it removed. Ice maker on our floor did not work, so we had to go up 2 floors to get ice. When coming and going from the park we were met with people asking for money on multiple occasions. We have stayed here before and had a much better experience, so it’s sad I have to leave a review like this. All issues were discussed with the manager from the start and we continued to have issues during our stay.
The location was great staff very friendly
This was our second trip to the Portofino and it was a very good experience. Our room was large enough for the 6 of us (family suite), AC worked well and the walls were insulated enough that we did not hear every little coming and going of our neighbors. It was very functional. The walk to Disney from here is a good 15 minutes and there is no view of the fireworks due to high rise buildings between you and the park. But the rooms are quality for the price and I especially like the layout with french doors separating the kids quarters from mine. In the summer of 2021, there were still no housekeeping services. And when I say none - I mean none. I had to hunt down a maid each day just to get TP. I wish they would have automatically left supplies at the door or something. But the staff is very friendly and no request is a problem once you go down and ask. I would easily stay here again.
No coffee for the coffee maker was in the room
I liked that we could walk to Downtown Disney. The price was also very reasonable.
Well the biggest problem I had was no housekeeping at all on our 3 night stay. On the third night after a long and very hot day at Disneyland when we returned to our room to find no housekeeping again I called the front desk for some fresh towels, was told they would be right up. My husband gave up after 30 mins waiting and used the 3 day old towel. I call back at about 45 mins after the first call only to be told they were out of towels but would bring sone by first thing in the morning. Next morning no towels! I had to finally go down to the lobby and ask them to call housekeeping. I don’t mind no housekeeping I generally keep my room pretty tidy but let people know there is none and at least furnish fresh towels as needed!!!
My families first trip to California and it was GREAT thanks to Portofino
Super close to Disneyland, Starbucks, and a few restaurants. Very cute and inexpensive gift shop next door.
Located in Anaheim Resort, Anaheim Portofino Inn and Suites is within a 10-minute walk of popular sights such as Anaheim Convention Center and Anaheim GardenWalk. This 190-room, 3-star hotel has an outdoor pool along with free in-room WiFi and a gym.
Anaheim Portofino Inn and Suites's 190 rooms provide refrigerators, coffee makers, and safes. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Rooms also include ironing boards.
At Anaheim Portofino Inn and Suites, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's limited parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a spa tub, a 24-hour business center, and a computer station.
Property was perfect as it was across from Disneyland.
The best combination of being close to the parks, reasonably priced, and a good hotel. I've stayed here several times in small and large groups and have never had an issue. I even left something behind once by accident and they shipped it out to me when I called to ask if they had found it by any chance.
Thanks for the fantastic rating, Diego! It's outstanding we could exceed your expectations during your stay at Portofino Inn & Suites. We're all looking forward to your next stay with us.
Our first room was cold. No matter how hot you turned the thermostat, it would blue out icy air. When we realized that, we turned off the air and opened the sliding door, but it still refused to even match the outside temperature. It also smelled really musty. We were able to change rooms without hassle, and the second room was much better in this regard. However, the pillows were all lumpy and the bed was hard I'm a bad way. Overall, great and friendly staff, excellent location. Bedding needs an update. The first room was just an odd experience.
We appreciate the feedback, Samantha. We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Old or duty carpet Really old sofa bed
We appreciate the feedback, Salvador. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Great for big families
Thank you for the perfect rating, Daniella! It is great to know that you had such a lovely time with us here at Portofino Inn & Suites Anaheim! We strive to make every guest happy and comfortable, so it is fantastic to hear that we did just that while hosting you and your family. Thank you again for your feedback, and we look forward to welcoming you back soon for another amazing experience!
Very disappointed in the hotel. From the outside the hotel looks super nice but when we got in the hotel room it was outdated, dirty, the pull out bed had hairs from people before. The pull out bed was hard and old. I was so disappointed I had to check out early and stayed only 1 night.
We appreciate the feedback, AZUCENA. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
Good service
Thank you for sharing this wonderful review, Ramon! We are very pleased to hear that you had an enjoyable experience at Portofino Inn & Suites Anaheim! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future!
The staff was very friendly and a great location to easily get to Disneyland. Our room needed an overhaul and a really good cleaning. Stained carpet and chairs, sticky counters, gross mat in the bathtub. Basically, you could see dirty, sticky fingerprints everywhere little kids touch and on the light switches.
We appreciate the feedback, Rebecca. While we're happy you appreciated our friendly staff and prime location, it's unfortunate our accommodations didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
The property was nice. Elevators were old and at times didn’t seem to close correctly. As we made our way to our room, our key got demagnetized and had to go back to the lobby. Then there was no hot water for the shower. Woke up with big bites. Not the greatest experience.
Thank you for taking the time to share your feedback, Gabriela. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
Portofino Inn and Suites appreciate you staying with us. Thank You