I wasn’t happy because they charge fo twe rooms Instead of one , that’s not really nice
The chair in our room had gross white stains on it, they did not have bedding or pillows for the hide a bed in the room. The bunk bed blankets were covered in hair. The bathtub drain was full of hair. The curtains were also torn. Moldy caulk and grout in the tiles in bath. Only plus was close to Disney.
I am covered in bites all over my body from the kind bed in my room. Other members of my family also have bites. The ac in our room was not working the first night. The front desk employees were very nice and gave us a fan. I put a do not disturb sign on the door and they still came into clean. I am now concerned that my luggage has bed bugs and i have to go to the doctor
They cancelled all reservations because of plumbing issue. They said they called all people who had reserved rooms. WRONG. They had not. Offered our party member a king room room for party of six who had a family room confirmed with them that am. They offered a much lesser room at another hotel. Terrible service. Hotel should have sucked it up and done the right thing. I’m a platinum member. Going to have to rethink using Orbitz if they don’t come through for me.
It was further from the park than I thought. The rooms were clean but property was worn down. Wasn’t a very secure building and was near a lot of homeless and tweakers. Bathrooms in rooms were gross. Beds were comfortable.
In the building we were in just to get in you had to use a room key which is standard. However, it took about 5-10 tries to finally work. I saw multiple other people with the same problem. Once we got to our room immediately there was a odd scent to the room. Several of the towels were dirty. It looked like they had tooth paste on them and were never cleaned. And I booked the family suite which online shows these French doors that give the impression of spreading the room. The doors wouldn’t even close all the way and were very flimsy.
Everything was fine after the nightmare check-in, we arrived on Thanksgiving in the pouring rain, they wouldn't except cash at all, make sure you don't forget your debit card, we were there to visit Disneyland, they told us we would have to leave, we ended up making it work and stayed there, Cash isn't king anymore. Also the lady working the desk on Thanksgiving was rode you know who you are.
We LOVED the kid loft....fit 4 children beautifully with the ability to close the glass doors and keep an eye on them. We didn’t like we could only park one vehicle while charging the other one $30.00. It was nicely close to Disneyland!
Great location. Needs more towel hooks to dry towels on.... easy parking but only one spot per reservation so plan ahead if you have multiple cars.
Room was nothing like the pictures. It is old, outdated, smelly, dusty, and overpriced. The carpet was disgusting and the walls had patches on the wallpaper. Really needs a renovation. Parking is very far ( a garage that is shared with Springhill). The bathtub/showe would get clogged when you started the water. The mirror in the bathroom had water damage and the air vent had mold and needed a good cleaning. The mini fridge would throw hot air on the outside when you would open the furniture doors. Housekeeping stopped by when my grandmother was there and they told her they would come back later because we had too much stuff. Which was 2 suitcases and 2 dufflebags at the entrance. Overall terrible, do not recommend.
Disappointment. We checked in, gathered all of our things and went to go to our room. Our key wouldn’t work. My husband had to go back to the office and have it reactivated. Later that night after walking back from Disneyland we had the same issue & I had to drag 4 exhausted kids back into the office to have our key activated, again. Both times the girl behind the desk admitted the hotel keys deactivating are a common problem. There also seem to be some plumbing issues. Our bathtub drained very very slowly & this morning we found the hallway flooded from a busted pipe. The mattresses were old and not comfortable at all. There was not adequate bedding for the double pull out bed so we had to split bedding between the king size and the pull out. Hotel also offers nothing for breakfast, although they offer room service for lunch and dinner. In my opinion, there are many other hotels much closer to the park entrance with less issues.
I really like the location. It is a walking distance to Disneyland and convenient stores are nearby as well.
Helpful staff. Good location. Good sized room with nice bunk beds for the kids and sleeper sofa fairly comfortable . Room looks old and worn. The sheer curtain panels were torn. Did mention that to staff didn’t seem too interested either way. Like the fridge and microwave in room. I am used to more updated and nicer rooms for the price I paid. But overall was pleasant experience.
Cvs close by. About 10min walk to Disneyland gates. Beds are definitely broken in but still comfortable enough to sleep in and wake up with no back problems.
Located in Anaheim Resort, Anaheim Portofino Inn and Suites is within a 10-minute walk of popular sights such as Anaheim Convention Center and Anaheim GardenWalk. This 190-room, 3-star hotel has an outdoor pool along with free in-room WiFi and a fitness center.
Anaheim Portofino Inn and Suites's 190 rooms provide refrigerators, coffee makers, and safes. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Rooms also include ironing boards.
At Anaheim Portofino Inn and Suites, guests enjoy an outdoor pool, a fitness center, and a spa tub. There's limited parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a 24-hour business center, and a microwave in a common area.
I wasn’t happy because they charge fo twe rooms Instead of one , that’s not really nice
Thank you for the feedback. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Portofino Inn & Suites Anaheim. Thank you again for sharing! Have a lovely day!
Thank you for this lovely rating! We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Portofino Inn & Suites Anaheim. We'd like to share an even better experience with you soon. Have a nice day!
Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Portofino Inn & Suites Anaheim. Thank you again for sharing! Have a lovely day!
The chair in our room had gross white stains on it, they did not have bedding or pillows for the hide a bed in the room. The bunk bed blankets were covered in hair. The bathtub drain was full of hair. The curtains were also torn. Moldy caulk and grout in the tiles in bath. Only plus was close to Disney.
We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
I am covered in bites all over my body from the kind bed in my room. Other members of my family also have bites. The ac in our room was not working the first night. The front desk employees were very nice and gave us a fan. I put a do not disturb sign on the door and they still came into clean. I am now concerned that my luggage has bed bugs and i have to go to the doctor
Thank you for reaching out to us about the issues you experienced during your stay. We take all concerns about pests very seriously and will ensure your room is inspected by our professional pest control service. Your concern is of very high importance to us and will be looked into immediately. Bill Evans Hotel Manager
They cancelled all reservations because of plumbing issue. They said they called all people who had reserved rooms. WRONG. They had not. Offered our party member a king room room for party of six who had a family room confirmed with them that am. They offered a much lesser room at another hotel. Terrible service. Hotel should have sucked it up and done the right thing. I’m a platinum member. Going to have to rethink using Orbitz if they don’t come through for me.
We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know. We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.
It was further from the park than I thought. The rooms were clean but property was worn down. Wasn’t a very secure building and was near a lot of homeless and tweakers. Bathrooms in rooms were gross. Beds were comfortable.
Dear Guest, we appreciate the feedback. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
In the building we were in just to get in you had to use a room key which is standard. However, it took about 5-10 tries to finally work. I saw multiple other people with the same problem. Once we got to our room immediately there was a odd scent to the room. Several of the towels were dirty. It looked like they had tooth paste on them and were never cleaned. And I booked the family suite which online shows these French doors that give the impression of spreading the room. The doors wouldn’t even close all the way and were very flimsy.
Thank you for sharing your feedback. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
Dear Amertpalomar, Thank you for sharing your concerns with us regarding your room reservations. As you mentioned this morning at the Front Desk, you had booked two rooms online with Orbitz, in error. Had this been brought to our attention last night, we certainly would have addressed the issue at the time of arrival and done our best to help you avoid any inconvenience. As an extension of understanding and a desire to assist our guests, we did advise you at the time you brought this to our attention that we are willing to work with you and Orbitz to find a solution. Please keep in mind, however, that booking through 3rd party providers such as Orbitz, are outside of our hotel’s policies on bookings and cancellations. Please contact your Orbitz service representative as soon as possible.