Always a wonderful stay! Great hotel and staff. Thanks!
I enjoyed everything about my room, the staff, and the property.
The room was humid and smelled from the pool chlorine, there wasn’t any parking available due to two weddings, and the acoustics from the hallway was terrible. Drunk wedding party yelling in the halls until all hours. Front desk wouldn’t answer the phone. When we complain at check out we were given the managers card and told to send an email. For the price there are many better options available near by.
We didn't stay very long, but the hotel was incredibly nice and felt high end. Absolutely no complaints about the room or the atmosphere. The only thing we weren't pleased with was the staff, the check in process was rushed, they gave absolutely no information about where our room was, where we could eat, or things to do in the surrounding area since the hotel restaurant was closed. It just felt like once they took my money they were done talking. Overall very happy with our stay and would definitely recommend it.
Very nice updated room with separate living spaces. The closest thing you can get to apartment without renting one. However, I had several issues with the bathroom that I was surprised by. The tub floors are extremely slippery and an accident waiting to happen. The texture that prevents this has worn off the tubs. When I complained I was told that they are aware andlooking for a fix but nothing has been done. My tub was also so clogged that I had to ask for maintenance to come fix it. The water pressure in my room was so bad that something had to be wrong. I asked to have it fixed or be moved, but neither was done. I was only staying two days so it was ok. I just took extra long showers to feel clean. Otherwise it was a good stay and likely a isolated experience for me.
The room was spacious and well-equipped. Bed was comfortable as was the sleeper sofa on which our daughter slept. Staff was very friendly. Didn't go to the restaurant.
The first impression was good when we walked in it was very clean. Then we got into the room and there were rust stains in the shower the bed was extremely stiff. On our second night we decided to eat in the restaurant that is located in the hotel. My wife got a new york strip steak an I got a burger an our bill was 70$ the food was bland with no flavor an our waitress was more worried about the table next to us then waiting on us
Hotel was very nice and staff was very friendly and helpful. My only issue was the cleaniness of the pool area, sheets and towels. They were extremely rough on our skin. For the price, they should offer a complimentary breakfast also. Everything else was great!
Very nice accommodations. Excellent staff. Room service ( especially breakfast ) was great. Nice restaurant / lounge downstairs. There's two other nice pubs one block away. What more can you ask for you pretentious snobs. I will definately stay there again. They also have a nice gym and pool.
We stayed in a Club Level suite for my wife's birthday. The room was nice/clean,the staff was personable and the amentities were as promised. I did not feel, though, that the room warranted $255/night price tag. A breakfast (I believe it was only a continental breakfast) was included but it only ran until 9am. I would think for $255/night that the regular breakfast would have been included).
Everyhting was wonderful, except I couldn't sleep the night before my 100 mile race, because of the dinner train making so much noise all night!
The hotel is located in a nice clean area with a small shopping courtyard and outdoor theater across the street that hosts summer events. The rooms are clean and well appointed and the service was fine. The only problem with my stay was the loud frieght train that runs all night on the " falls side ". If you stay on that side request lower rooms to help with the noise from the horn.
A great hotel. Wonderful view of the waterfalls. Great suite. Excellant value.
We stayed overnight for my husband's birthday. The accommodations were amazing. The room with the sitting area and king size bed were wonderful and we overlooked the Cuyahoga river and falls. The fitness room and pool was amazing and the restaurant and bar overlooking the falls gave a great ambiance. Would stay here again in a minute. Highly recommend it!
Great time and staff felt at home...
Close to train and whistles from train blasting at all hours thru the night. Beautiful hotel but not the best location. Staff at check-in very friendly and helpful. Friday night had a 3 a.m. alarm and hotel was evacuated. Thank goodness it was a false alarm because the staff was not and is not prepared for a real one (emergency). After being at the rear entrance of the hotel for about 30 minutes people started going back in. I called front desk on my cell phone and [...] answered. I asked if it was ok to go back in, he stated -" Ah I think so??", I told him that it would be nice to have someone from the hotel come to the rear entrance to let us know what was going on. He said "Do you want me to send someone bakc there??" Not a good feeling to have to stay there til monday morning, Not a very comfortable feeling at all.
We visited the area for a basketball tournament at Akron University. The room was very spacious and up to date! and the view of the Cuyahoga Falls was great!!!
Great hotel. Great customer service. When we got home we realized my son left his Nintendo DS in the room. I didn't think we'd ever see it again, but they found it. That doesn't happen very often! Thanks for the great service!
Falls River Square is a short stroll from Sheraton Suites Akron Cuyahoga Falls, and other popular attractions like Hower House are within a 10-minute drive. This 209-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
The 209 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free newspapers, safes, and phones are other standard amenities.
Guests staying at Sheraton Suites Akron Cuyahoga Falls enjoy an indoor pool, a fitness center, and a spa tub. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Always a wonderful stay! Great hotel and staff. Thanks!
I enjoyed everything about my room, the staff, and the property.
The room was humid and smelled from the pool chlorine, there wasn’t any parking available due to two weddings, and the acoustics from the hallway was terrible. Drunk wedding party yelling in the halls until all hours. Front desk wouldn’t answer the phone. When we complain at check out we were given the managers card and told to send an email. For the price there are many better options available near by.
We didn't stay very long, but the hotel was incredibly nice and felt high end. Absolutely no complaints about the room or the atmosphere. The only thing we weren't pleased with was the staff, the check in process was rushed, they gave absolutely no information about where our room was, where we could eat, or things to do in the surrounding area since the hotel restaurant was closed. It just felt like once they took my money they were done talking. Overall very happy with our stay and would definitely recommend it.
Troy, thank you for taking the time to share your experience with us. We're delighted that overall you enjoyed your stay and we sincerely appreciate your feedback about the check-in staff. I have shared your review with our Front Office Manager for review with her team. We hope for a future opportunity to serve you and thank you for choosing Sheraton.
Very nice updated room with separate living spaces. The closest thing you can get to apartment without renting one. However, I had several issues with the bathroom that I was surprised by. The tub floors are extremely slippery and an accident waiting to happen. The texture that prevents this has worn off the tubs. When I complained I was told that they are aware andlooking for a fix but nothing has been done. My tub was also so clogged that I had to ask for maintenance to come fix it. The water pressure in my room was so bad that something had to be wrong. I asked to have it fixed or be moved, but neither was done. I was only staying two days so it was ok. I just took extra long showers to feel clean. Otherwise it was a good stay and likely a isolated experience for me.
The room was spacious and well-equipped. Bed was comfortable as was the sleeper sofa on which our daughter slept. Staff was very friendly. Didn't go to the restaurant.
The first impression was good when we walked in it was very clean. Then we got into the room and there were rust stains in the shower the bed was extremely stiff. On our second night we decided to eat in the restaurant that is located in the hotel. My wife got a new york strip steak an I got a burger an our bill was 70$ the food was bland with no flavor an our waitress was more worried about the table next to us then waiting on us
Hotel was very nice and staff was very friendly and helpful. My only issue was the cleaniness of the pool area, sheets and towels. They were extremely rough on our skin. For the price, they should offer a complimentary breakfast also. Everything else was great!
Thank you for the rating and the kind comments. Hope you come back again soon.