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Toya Sun Palace Resort & Spa

4.0 star property
Upscale lakefront resort, walk to Lake Toya

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Photo gallery for Toya Sun Palace Resort & Spa

Lobby
Indoor pool
Property entrance
In-room safe, free WiFi, bed sheets
Lobby lounge
Reviews
7.6

Good

Popular amenities

  • 24/7 front desk24/7 front desk24/7 front desk
  • PoolPoolPool
  • SpaSpaSpa
  • Air conditioningAir conditioningAir conditioning
  • BarBarBar
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
  • Popular LocationToyako Onsen1 min walk
  • Popular LocationLake Toya4 min walk
  • Popular LocationToyako Hot Spring2 min drive
  • AirportSapporo (CTS-New Chitose)93 min drive

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Room options

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area | Flat-screen TV

Japanese Style Room, Lake View, Non Smoking

  • 377 sq ft
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

  • 301 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

  • 377 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Futons OR 2 Twin Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior
Toyako Manseikaku Hotel Lakeside Terrace
Parking included
Free WiFi
Restaurant
Air conditioning
8.0 out of 10, Very Good, (917)
The price is $211
per night
$257 total
includes taxes & fees
Jun 29 - Jun 30
Toyako Manseikaku Hotel Lakeside Terrace

About the neighborhood

Sobetsu

Lake Toya is within a 5-minute walk of Toya Sun Palace Resort & Spa while other popular sites like Toyako Hot Spring are within a mile (2 km). This 4-star resort welcomes guests with 324 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.
View more Resorts in SobetsuOpens in a new window

What's nearby

  • Toyako Onsen - 1 min walk
  • Lake Toya - 4 min walk
  • Toyako Hot Spring - 2 min drive
  • Usuzanfunka Memorial Park - 2 min drive
  • Showa-shinzan - 5 min drive

Getting around

  • Toya Station - 12 min drive
  • The preferred airport is New Chitose Intl. Airport (CTS): 94-min drive, 75.9 mi/122.2 km.

Restaurants

  • ‪わかさいも本舗洞爺湖本店 - ‬19 min walk
  • ‪Mogmog - ‬14 min walk
  • ‪風の音 - ‬13 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬11 min walk
  • ‪デメキン食堂 - ‬13 min walk

About this property

Toya Sun Palace Resort & Spa

Upscale lakefront resort, walk to Lake Toya
Guests of Toya Sun Palace Resort & Spa enjoy a full-service spa, an indoor pool, and a children's pool. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this hot springs resort include a sauna, free WiFi in public areas, and a meeting room.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Refrigerators, safes, and phones are also available. Housekeeping is not available.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 5:00 AM and 11:00 PM.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palacio

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a lake

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 108 ºF
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 1 building
  • 10 floors
  • Ballroom
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 2 PM—-7 PM
  • Check-out: 10 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Hot springs access available from 5:00 AM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

Is a free cancellation option available at Toya Sun Palace Resort & Spa?

Toya Sun Palace Resort & Spa provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What is there to do within easy reach of Toya Sun Palace Resort & Spa?

This resort in Sobetsu is within a 10-minute walk of Lake Toya and Toyako Onsen. You'll also find Toyako Hot Spring and Shikotsu-Toya National Park within a short drive.

Is there parking available at Toya Sun Palace Resort & Spa?

Yes, self parking is offered for free at the resort.

Is a spa located at Toya Sun Palace Resort & Spa?

There is a full-service spa available for guests to enjoy and services include hot springs and massages.

Does Toya Sun Palace Resort & Spa have a casino on the premises?

No, Toya Sun Palace Resort & Spa doesn't have a casino.

Is there an indoor pool at Toya Sun Palace Resort & Spa?

Yes, this resort has an indoor pool.

What will couples enjoy most about a stay at Toya Sun Palace Resort & Spa?

This lakeside resort offers plenty of amenities for couples including an indoor pool, a bar, and a poolside restaurant.

Are there hot tubs at Toya Sun Palace Resort & Spa?

No, but guests can enjoy a hot spring at this resort.

Does Toya Sun Palace Resort & Spa have a restaurant that serves breakfast?

Yes, Toya Sun Palace Resort & Spa serves breakfast for a surcharge at Palacio.

Does Toya Sun Palace Resort & Spa allow pets to stay free of charge?

No, pets aren't allowed at Toya Sun Palace Resort & Spa though service animals are welcome.

Does Toya Sun Palace Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this resort.

Are there rooms with balconies that I can book at Toya Sun Palace Resort & Spa?

No, there aren't any guestrooms with balconies at Toya Sun Palace Resort & Spa.

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018