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Hotel & Spa La Mansión del Burro Azul

3.5 star property
Family-friendly hotel connected to the convention center in Downtown Querétaro with full-service spa

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Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sundeck
Children's activities
Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters
Food and drink
Classic Room, 2 Double Beds | Living area | Flat-screen TV, DVD player
Reviews
8.4

Very good

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Popular LocationAqueduct of Santiago de Querétaro10 min walk
  • Popular LocationJosefa Ortiz de Domínguez Auditorium16 min walk
  • Popular LocationAutonomous University of Querétaro4 min drive
  • AirportQuerétaro, Querétaro (QRO-Querétaro Intl.)37 min drive

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Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Double Bed

7.9/10 Good
  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 2 Double Beds

7.3/10 Good
  • 86 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

7.9/10 Good
  • 64 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Junior

Egyptian cotton sheets, premium bedding, down comforters

Quadruple Suite Junior

  • Sleeps 4

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2

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About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel & Spa La Mansión del Burro Azul is a leisurely stroll from popular sights such as Theater of the Republic and Neptune Fountain. This 3.5-star hotel has 17 rooms and welcomes guests with a coffee shop/cafe, a full-service spa, and free in-room WiFi. Centrally located in Querétaro, the hotel is connected to the convention center and also a short walk from Santa Rosa de Viterbo Temple and City Museum.

What's nearby

  • Alameda Hidalgo Park - 8 min walk
  • Aqueduct of Santiago de Querétaro - 10 min walk
  • Josefa Ortiz de Domínguez Auditorium - 16 min walk
  • Autonomous University of Querétaro - 4 min drive
  • Corregidora Stadium - 5 min drive

Getting around

  • The preferred airport is Queretaro Intl. Airport (QRO): 37-min drive, 20.7 mi/33.3 km.

Restaurants

  • Pluma Lounge Cafe - 3 min walk
  • Dodo Café Cóctel Bar - 4 min walk
  • Cafeteria la Palma - 4 min walk
  • Trattoria la Nonna Qro. - 4 min walk
  • Santa Cecina - 2 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel connected to the convention center in Downtown Querétaro with full-service spa
A full-service spa, a sauna, and free WiFi in public areas are featured at Hotel & Spa La Mansión del Burro Azul. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 800 per vehicle roundtrip, as well as limo/town car service. Front-desk staff can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this hot springs hotel include coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area.
Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include private yards, ovens, and stovetops.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily full breakfast available for a fee: MXN 170 for adults and MXN 170 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Late-night room service
  • Oven
  • Stovetop

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 170 for children
  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 1:00 PM—-11:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Hotel & Spa La Mansión del Burro Azul.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Are free cancellation options available at Hotel & Spa La Mansión del Burro Azul?

Hotel & Spa La Mansión del Burro Azul offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on Jun 15, 2024 start from $55.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel & Spa La Mansión del Burro Azul?

This hotel is situated in Downtown Querétaro within a short 10-minute walk of Aqueduct of Santiago de Querétaro and also 16 minutes on foot from Josefa Ortiz de Domínguez Auditorium. You'll also find Plaza de Armas and Alameda Hidalgo Park less than a mile away.

Is parking available on site at Hotel & Spa La Mansión del Burro Azul?

No, there isn't parking at this hotel.

Is there a spa available at Hotel & Spa La Mansión del Burro Azul?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, hydrotherapy, and detox wraps.

Does Hotel & Spa La Mansión del Burro Azul include a casino at the property?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a casino.

Is there an indoor pool at Hotel & Spa La Mansión del Burro Azul?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel & Spa La Mansión del Burro Azul?

Amenities that appeal to couples at this hotel include a comfy mattress, a late night room service menu, and a hydromassage showerhead.

Are there hot tubs at Hotel & Spa La Mansión del Burro Azul?

No, but guests can enjoy a steam room at this hotel.

Does Hotel & Spa La Mansión del Burro Azul have a restaurant with a breakfast menu?

Yes, Hotel & Spa La Mansión del Burro Azul serves a full breakfast each morning for a surcharge from its cafe.

Does Hotel & Spa La Mansión del Burro Azul allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel & Spa La Mansión del Burro Azul.

Are there connecting rooms at Hotel & Spa La Mansión del Burro Azul?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel & Spa La Mansión del Burro Azul?

The closest major airport to Hotel & Spa La Mansión del Burro Azul is Queretaro Intl. Airport (QRO), which is 20.7 mi away (37 minutes by car).

Are there rooms with balconies at Hotel & Spa La Mansión del Burro Azul?

No, you won't find guestrooms with balconies at Hotel & Spa La Mansión del Burro Azul.

Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 175 out of 378 reviews" "
Rating 8 - Good. 111 out of 378 reviews" "
Rating 6 - Okay. 61 out of 378 reviews" "
Rating 4 - Poor. 19 out of 378 reviews" "
Rating 2 - Terrible. 12 out of 378 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station

10/10 Excellent

Rosalina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!

10/10 Excellent

Ana Lucia

Stayed 2 nights in Sep 2022

4/10 Poor

Carl

Stayed 3 nights in Sep 2022

10/10 Excellent

María Eugenia

Stayed 1 night in Jul 2022

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!
Stayed 2 nights in May 2022

10/10 Excellent

Kevin Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Stayed 2 nights in Feb 2022