Some elevators were being worked on so made for long waits and/or packed rides. Should have worked on one elevator at a time not multiple.
I loved the property and the location but the elevators were broken and so the backup waiting was noticeable.
The lack of working elevators was an inconvenience. There was signage asking for patience as they are being repaired and what were the busy times. Other than that a good place to stay. It has a nice lobby and is located a few blocks from Times Square and Central Park.
The property itself was awesome. Modern and very clean. You definitely cannot check in until 4pm, even if they say you might be able to earlier. We actually had to ask for the manager eventually due to a very rude employee checking us in. The area is great, walking distance from so many great places.
The rooms could use some updating and I didn't like that there was only one working elevator (that was annoying)
It goes without saying that until the elevator problem is solved, this hotel has to be considered a difficult stay. The staff is aware of the problem and you can tell they're tired of taking the brunt of the complaints that must continue all day and night. Also, in a major downtown hotel one expects in-room coffee. Taking a very long and frustrating elevator ride to and from your room for a $5 cup of okay coffee is not a plus.
The bathroom drape smells like an old molded rotten stinky piece of S!!! Longer waits with elevators
Park Central made our stay feel like we were at home. Awesome location, great rooms that were very clean, the doormen were amazing, and the Concierge was ver kind and gave us great advice. The front desk staff, although we only interacted with them 3 times could have been nicer, felt like we were a bother to them. We requested a fridge and it was brought up tonl our room right away, thank you!! The elevators are very frustrating because of how slow they are and only two worked. Would definitely stay here again in a heart beat!!!
Not enough elevators. Air was out in our room and we had three visits trying to fix it and had to wait until the next day to get a new room.
Missing one elevator all week. Used stairs regularly to go down and up. 100 stairs up and down Electronic phone door system did not work. Music outside was in poor choice and too loud Ice machine broken.
Great location; walking distance to Central Park and 5th Ave.
The housekeeping service was very good and the room was clean. The elevator service is utterly miserable in this hotel - most of the time we had to wait for half an hour for the elevator. Moreover a front desk night manager suddenly called the room at 5am in the morning with a threatening undertone since they forgot to take credit card details for one of the two rooms I had booked.
Only two elevators working at a time for the entire hotel, which was very busy. Elevators were so small it would take 15-20 minutes of waiting just to get to the 7th floor. Door to the bathroom didn’t open all the way (blocked by toilet) only one mirror in room with no lighting or outlets. No fan in bathroom. Staff was friendly and room was cleaned however the elevator situation was almost unbearable. Took the stairs several times. Bathroom was so small and the cheapest toilet paper and soap was provided. For being a 4 star hotel, the bathroom, mirror, lack of outlets, and broken elevators, I don’t recommend staying here. 4 stars hotels are supposed to be better than this. Do not recommend staying here.
Only one elevator was working for the entire week, leading to waits as long as 5 minutes. The "facilities fee" charged at checkout was an insult in light of this very annoying situation.
Located in Manhattan, Park Central Hotel New York is adjacent to Carnegie Hall and within a 5-minute walk of other popular sights like Broadway. This 761-room hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 6:30 AM to 1:00 PM.
Guests can expect to find free WiFi and 46-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, coffee makers, and safes.
Park Central Hotel New York features a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 45 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Some elevators were being worked on so made for long waits and/or packed rides. Should have worked on one elevator at a time not multiple.
I loved the property and the location but the elevators were broken and so the backup waiting was noticeable.
The lack of working elevators was an inconvenience. There was signage asking for patience as they are being repaired and what were the busy times. Other than that a good place to stay. It has a nice lobby and is located a few blocks from Times Square and Central Park.
Gabriel, it's refreshing to hear that you appreciated Park Central Hotel New York's spacious lobby and prime location. We empathize with the hiccups you faced due to the expedited improvement being made to our elevators. We value your patience and look forward to offering a seamless experience on your next visit.
Thank you for sharing your feedback, Claribel.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
Richard Thompson, your rating suggests there were aspects of your stay at Park Central Hotel New York that did not meet expectations. At Park Central Hotel New York, we prioritize guest comfort and satisfaction, and it's disappointing to hear that your experience did not align with our high standards. Your feedback is valuable and will be taken into consideration for future improvements. We hope to have another opportunity to provide an enhanced experience on your next visit.
The property itself was awesome. Modern and very clean. You definitely cannot check in until 4pm, even if they say you might be able to earlier. We actually had to ask for the manager eventually due to a very rude employee checking us in. The area is great, walking distance from so many great places.
Maria, it's great to hear that you found Park Central Hotel New York to be clean, updated, and conveniently located. We strive to achieve the earliest possible check-in for our guests, but it can indeed sometimes be closer to the set time. We regret to hear about your experience of less-than-stellar service during the check-in process. Your feedback is important to us and will be shared with our colleagues to help improve our future guests' experiences. We truly hope your enjoyment of the property and its surroundings will inspire a return visit.
The rooms could use some updating and I didn't like that there was only one working elevator (that was annoying)
Courtney, thank you for sharing your feedback. We're constantly aiming to improve, so your remarks about the modernizing the rooms and operational convenience have not gone unnoticed. We will be sure to address these areas as we continue to enhance our guest experience at Park Central Hotel New York. Your patience and understanding are greatly appreciated.
Cynthia, thank you for contributing your rating for Park Central Hotel New York. We dearly appreciate your feedback and hope to see you again for another visit in the future.
It goes without saying that until the elevator problem is solved, this hotel has to be considered a difficult stay. The staff is aware of the problem and you can tell they're tired of taking the brunt of the complaints that must continue all day and night. Also, in a major downtown hotel one expects in-room coffee. Taking a very long and frustrating elevator ride to and from your room for a $5 cup of okay coffee is not a plus.
Derek, thank you for your candid feedback. We understand that you faced some inconvenience with the elevator and would like to assure you that we are continuously working on our facilities to enhance guest experiences. Similarly, we have taken note of your observation about in-room coffee and would like to share we are actively exploring more options to enrich our in-room amenities. We acknowledge the strain it can put on our team when faced with recurring issues and we aim to support them in every way possible. We hope despite these concerns, you'll consider visiting us again in the future. We believe we can deliver a better experience.
Matthew, we're glad to hear you appreciated the Park Central Hotel New York's property and location. On the issue of the elevator delays, we'd like to express our regret for any inconvenience caused. We assure you that the maintenance and overall efficiency of our elevators are important to us. Rest assured, this is receiving our attention. We're looking forward to your next visit with us for an even more seamless experience.