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Waldorf Astoria Beverly Hills

5.0 star property
Luxury spa hotel near Rodeo Drive

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Photo gallery for Waldorf Astoria Beverly Hills

Lobby
Presidential Suite, 1 King Bed, Non Smoking | Balcony view
View from property
Premium bedding, minibar, in-room safe, desk
Presidential Suite, 1 King Bed, Non Smoking | Living area | Flat-screen TV, DVD player, iPod dock, MP3 dock
Reviews
9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • Breakfast availableBreakfast availableBreakfast available
  • BarBarBar
  • Pet friendlyPet friendlyPet friendly

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
9850 Wilshire Boulevard, Beverly Hills, CA, 90210
  • Popular LocationRodeo Drive11 min walk
  • Popular LocationWestfield Century City15 min walk
  • Popular LocationUniversity of California, Los Angeles4 min drive
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)33 min drive

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Room options

View all photos for Suite, 1 King Bed, Accessible (Hearing, Hollywood)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Suite, 1 King Bed, Accessible (Hearing, Hollywood)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

Exterior

Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Hearing)

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Hearing)

  • 647 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

  • 807 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

10/10 Exceptional
  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

8.7/10 Excellent
  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Deluxe)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Junior Suite, 1 King Bed, Corner (Deluxe)

  • 775 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Superior)

Junior Suite, 1 King Bed, Corner (Superior) | View from room

Junior Suite, 1 King Bed, Corner (Superior)

  • 775 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

7.3/10 Good
  • 613 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Non Smoking

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

10/10 Exceptional
  • 559 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | View from room

Presidential Suite, 1 King Bed, Non Smoking

  • 3215 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Non Smoking (Suite)

Villa, 1 King Bed, Non Smoking (Suite) | Living area | Flat-screen TV, DVD player, iPod dock, MP3 dock

Villa, 1 King Bed, Non Smoking (Suite)

  • 2713 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (GOVERNOR)

Suite, 1 King Bed, Non Smoking (GOVERNOR) | Living area | Flat-screen TV, DVD player, iPod dock, MP3 dock

Suite, 1 King Bed, Non Smoking (GOVERNOR)

  • 1779 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

  • 1097 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

Exterior

Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

  • 559 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Waldorf)

Suite, 1 King Bed, Non Smoking (Waldorf) | View from room

Suite, 1 King Bed, Non Smoking (Waldorf)

  • 1263 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Accessible

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Accessible

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Terrace

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Corner Suite, Mobility Accessible with Bathtub

Premium bedding, minibar, in-room safe, desk

Superior Corner Suite, Mobility Accessible with Bathtub

  • 775 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Roll-in Shower)

10/10 Exceptional
  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property
Beverly Wilshire - Beverly Hills, A Four Seasons Hotel
Pool
Hot Tub
Spa
Pet friendly
9.2 out of 10, Wonderful, (993)
The price is $970
per night
$1,119 total
includes taxes & fees
Jun 30 - Jul 1
Beverly Wilshire - Beverly Hills, A Four Seasons Hotel

About the neighborhood

Beverly Hills

Rodeo Drive is a short stroll from Waldorf Astoria Beverly Hills, and other popular attractions like Westfield Century City are within a mile (2 km). This 170-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.

What's nearby

  • Rodeo Drive - 11 min walk
  • Westfield Century City - 15 min walk
  • University of California, Los Angeles - 4 min drive
  • Ronald Reagan UCLA Medical Center - 6 min drive
  • Melrose Avenue - 7 min drive

Getting around

  • Westwood/Rancho Park Station - 6 min drive
  • Glendale Transportation Center - 18 min drive
  • The nearest major airports are:<br />Los Angeles Intl. (LAX): 34-min drive, 15.6 mi/25 km<br /> Hollywood Burbank Airport (BUR): 43-min drive, 28 mi/45 km<br /> Hawthorne, CA (HHR-Hawthorne Municipal): 30-min drive, 15.1 mi/24.4 km<br /> Van Nuys, CA (VNY): 29-min drive, 16 mi/25.7 km<br /> Long Beach Municipal Airport (LGB): 35-min drive, 31 mi/49.8 km<br /> <p>The preferred airport is Los Angeles Intl. (LAX). </p>

Restaurants

  • ‪Lobby Lounge - ‬6 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Go Greek Yogurt - ‬8 min walk
  • ‪The Rooftop by JG - ‬1 min walk
  • ‪Crustacean - ‬7 min walk

About this property

Waldorf Astoria Beverly Hills

Luxury spa hotel near Rodeo Drive
Built in 2017, the brand new Waldorf Astoria Beverly Hills features a full-service spa, an outdoor pool, and a gym. Valet parking is available for USD 70 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies, iPod docks, and refrigerators are also available.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

La Prairie has 6 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is open daily.

Awards and affiliations

Waldorf Astoria Beverly Hills is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, English, Farsi, French, German, Italian, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Secured, covered valet parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 10 to 50 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Jean-Georges
  • Rooftop Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (67,813 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 200 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 45 lbs per pet
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.00 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 10 to 50 per person
  • Covered valet parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria
Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria Beverly Hills Beverly Hills
Waldorf Astoria Beverly Hills Hotel Beverly Hills

Frequently asked questions

Are free cancellation options available at Waldorf Astoria Beverly Hills?

Waldorf Astoria Beverly Hills provides free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Waldorf Astoria Beverly Hills?

As of Jun 16, 2024, prices found for a 1-night stay for 2 adults at Waldorf Astoria Beverly Hills on Jun 23, 2024 start from $812.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Waldorf Astoria Beverly Hills?

This hotel is located in Beverly Hills, a short 11-minute walk from Rodeo Drive and also 15 minutes on foot from Westfield Century City. You'll also find Hollywood Boulevard and The Grove within a short drive.

Is parking available on site at Waldorf Astoria Beverly Hills?

Yes, secured valet parking is offered for USD 70 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Waldorf Astoria Beverly Hills?

La Prairie is the hotel's spa and services include facials, mani/pedis, massages, and body treatments.

Does Waldorf Astoria Beverly Hills feature a casino at the property?

No, Waldorf Astoria Beverly Hills doesn't have a casino.

Will I find an indoor pool at Waldorf Astoria Beverly Hills?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Waldorf Astoria Beverly Hills?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and 2 bars.

Does Waldorf Astoria Beverly Hills have a hot tub?

No, but this hotel does have a sauna.

Does Waldorf Astoria Beverly Hills feature a restaurant that includes a breakfast menu?

Yes, Waldorf Astoria Beverly Hills has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Will Waldorf Astoria Beverly Hills allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Waldorf Astoria Beverly Hills for a fee of USD 200 per pet, per stay. The property also provides food and water bowls.

Does Waldorf Astoria Beverly Hills have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Waldorf Astoria Beverly Hills?

The closest major airport to Waldorf Astoria Beverly Hills is Los Angeles Intl. (LAX), which is 15.6 mi away (34 minutes by car). Another top airport is Hollywood Burbank Airport (BUR), which is located 28 mi away (43-minute drive).

Are there rooms with balconies that I can book at Waldorf Astoria Beverly Hills?

Yes, every guestroom at Waldorf Astoria Beverly Hills comes with a furnished balcony with some featuring hill or city views.

Does Waldorf Astoria Beverly Hills host weddings?

There are wedding services available at Waldorf Astoria Beverly Hills if that's in your vacation plans.

Waldorf Astoria Beverly Hills Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 252 reviews" "
Rating 8 - Good. 18 out of 252 reviews" "
Rating 6 - Okay. 10 out of 252 reviews" "
Rating 4 - Poor. 10 out of 252 reviews" "
Rating 2 - Terrible. 10 out of 252 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ayler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
lovin it
Stayed 4 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Comfortable beds and beautiful rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Muhammed

Stayed 4 nights in Feb 2024

10/10 Excellent

CASSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS
Stayed 1 night in Feb 2024

10/10 Excellent

wang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so good
Stayed 3 nights in Feb 2024

4/10 Poor

Mandeep

Traveled with family
Disliked: Staff & service, amenities
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes. After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.
Stayed 3 nights in Feb 2024

2/10 Terrible

Nichole

Stayed 1 night in Jan 2024

2/10 Terrible

Nichole

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel routinely since it opened about ten years ago. I will never stay here again. I had issues before I arrived. During previous stays we got a suite with a rollaway. Then suddenly due to fire codes we can no longer have a rollaway in a suite, so during this trip we get a double queen room and request a rollaway as advertised as being available when we prepaid on Expedia. I message the hotel the day of our arrival and suddenly we cannot have a rollaway in a double queen due to fire safety but we can have it in the suite we were previously told we could not. Mind you all of these conversations are saved in the app chat with the hotel over the years. We arrive and pay the incidental fee for the two nights. The next day capital 1 is notifying me Waldorf is attempting to charge my card, I then get a text from woman Victoria stating I needed to pay another incidental fee for 400. Mind you we already had paid. We ordered room service and did not receive what we ordered. It took almost an hour for my son to receive the corrected order. I have never in my life received since sub par service, especially for what we paid. I don’t want an apology from this hotel and I certainly don’t want a generic response from this hotel asking me to call or email them about what happened. If the hotel and property manager Maykel are truly remorseful about what happened then refund us for our stay. This was by far and honestly the worst birthday trip I have experienced.
Stayed 1 night in Jan 2024