6/10 Okay
Olga
Traveled with family
Jun 9, 2024
Liked: Amenities
Disliked: Staff & service
The front desk associate who checked us in was awful. She seemed to be in a very bad mood she was not friendly just handed us our keys and I had to ask her what room, she rudely opened it and showed me. I asked where the escalator was and she pointed and said “over there” never even looked up. I asked her again and she again said “over there “ without looking up. I said oh okay so to the left?? She never told us what time breakfast was. When I got to my room I called down to ask for details another guy answered he was nice but the first impression at check in had already been made. Bad service !
My mom checked in a few minutes later and also mentioned she has an unpleasant experience with the female associate. She was very rude and had some kind of skulk tattoo on her hand. She probably should not be the person welcoming and checking people into a hotel. Very bad first impression. Also she asked if we parked there I said yes , when I got to my room I realized there was a voucher for the car. She never let us know we have to go put it in the car or that she gave it to us.
Olga
Stayed 1 night in Jun 2024