4/10 Poor
Robin
Business traveler
Feb 27, 2024
Disliked: Amenities, property conditions & facilities
I reserved the Lakeview, but when I got there they told me that that was a more expensive room. I showed them my reservation and they just kept repeating that it was a more expensive room so I did not get the reserved. The TV would not work and unbeknownst to us the refrigerator and freezer were broken so when we put our ice cream in the freezer which felt cold the next morning it was melted all over the floor. I did complain and they told me that they could give me $15 off my rate even though the loss of food between freezer and refrigerator amounted to almost $60. There was no food guide or local suggestions in the room. I had to call down to the office and go get it to get food. The phone in the room was broken so you had to hold the phone cord a certain way for the handset to work. The room was clean and was worth the money especially if it had been the Lakeview. I would probably stay there again honestly except that I felt no one wanted to help.
Robin
Stayed 1 night in Feb 2024