when we got there we was put in room windsor 0172 this room was clean but very cold and you could smell dampness straight away and the wall heater did only get warm. we then went to reception very nice staff, As soon as we told them it felt like they was expecting us to complain about the room as they didn't even question it they straight away give us another room which was 442 which again was clean but was nice and warm as soon as you walked in there, The staff seemed nice. the hotel is very dated but you do get what you pay for, If we was given the second room straight away then then we would have give top rating for what we paid, , we try to be fair on review as this is what people rely on when booking a room. note for Hotel please sort out room windsor 0172 as this is not fit for propose at this time of year, even the skirting broads are all rotten, I wont put pictures on here as may be a one of room, Thank you Chris and Anita