This was a nice property. The staff were pleasant and the check in was quick. The bed was good and the sheets were nice. The grounds and lobby were clean, the restaurant was nice and the food was decent (unfortunately, no free breakfast as it appeared on orbitz site). I would give this place a 7 (not a a 9.0 Wonderful rating like Orbitz has listed). No room cleaning and we were there 4 nights (not a huge deal, but we had to take our own garbage and ask for new towels). The pool and hot tub were both dirty. The hot tub was out of chemical balance and the pool needed the skimmer fixed. The prorperty is under construction, but they did shut down by 6pm which was fine for us. It was super loud at check in on a Thursday and if we weren't staying mostly over a weekend we would have been pretty frustrated.

This property is a great place to stay in Nob Hill. The rooms are super clean, the staff is exceptionally friendly and the hotel is laid out very nicely. My biggest complaint is that they had one functioning elevator for the six nights that we stayed. And I was told by other guest that this was a frequent problem. So if you’re planning on staying there, I recommend you ask for a lower floor.

Excellent hotel in a great location

Staff was overall excellent - except the guy at the check in desk who seemed a little grumpy. The hotel is very accommodating to pets. Location is more business district but the history and beauty of the Palace should not be missed. Get the crispy Brussels sprouts from the in-room dining menu - you will thank me.

Absolutely love staying here! Club level is wonderful, staff is top notch!

Great rooms and great staff. The checkin woman was incredibly friendly and helpful. Thank you.