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The reviews for this hotel 10/10 are strange, to say the least. This hotel is in desperate need of updating. My bed was lumpy. The air conditioning very noisy and each time I flushed the toilet a screeching noise went on for minutes. The breakfast room was dark and dingy. No espresso. The TV in the room was small and the picture quality very poor. On arrival I was greeted at the front desk with no smile and I had to ask how I would find my room. The receptionist waved her arm toward an elevator. I had planned to stay 2 nights but checked out after one night. I was given a refund that failed to honor what I was verbally told I would receive: a partial refund for the night I stayed (due to the noise and TV issues) plus the second night refunded. Very disappointing all round. The hotel has potential - red brick warehouse conversion and covered parking not far from Downtown Lancaster. In no way does it deserve 10/10 so one wonders if these reviews are legit.

The staff seemed helpful but then we realized they weren’t really listening to our requests/concerns. The rooms are nice and big and were clean over all but the shower floor in our room was noticeably dirty under the seat . When we told them about this, they still did not clean it. We requested room service and told them what we wanted done and the only thing they did was give us fresh towels and take the old. We asked for the beds to be remade. I stripped the beds and left the bedding on the floor and he just left them there and did not remake the beds. We were told there is only 1 housekeeper. This poor guy! Unacceptable! The pool: the bottom and sides are peeling and debris is floating around the pool. They told me that this was resolved because the pool cleaner came the next day but that won’t resolve the fact that the pool is peeling. More debris is going to surface. There are signs posted for customer laundry, but it leads to an obvious employee laundry/work room. I did not look further into this, so maybe there is customer laundry, but it didn’t seem like it. The doors on the bathrooms in the lobby did not properly close. The Men’s room is usable. The door would not close all the way even if forced. We left 2 days early. We told the staff that we were leaving and they never checked us out. When I called after that, many excuses were made. They didn’t seem to care at all about our concerns and then hung up the phone without a word. Teach your staff customer service!