Ofertas de vuelos de Memphis a Wailuku

**ONE OF THE WORST HOTEL MANAGEMENT EXPERIENCES WE'VE HAD** We gave Royal Lahaina every opportunity to address our experience privately and even escalated it to their management company, with no response. We stayed for a week in June 2026 with two rooms. Three days before check-in, the hotel couldn't locate our confirmed reservation. After more than TWO HOURS on the phone, manager Gretchen told me they couldn't accommodate our requests, suggested we "book a better hotel like the Montage or the Ritz," said she was canceling our reservations, and hung up. I had to repeatedly call back to ensure our family still had rooms. Management later told me Gretchen received disciplinary action. We tried contacting Hotel Manager Yvette three times during our stay and left two voicemails. She never contacted us until two days after we left. A brief call with my wife was later characterized as accepting their "final resolution": a $75 beach-chair credit. Even after I emailed a detailed complaint, Yvette never personally responded. The resort itself fell short: housekeeping every other day despite a $45/night resort fee; two beach chairs cost another $75/day and were collected at 5 PM sharp; rude beach staff; and large gaps around our renovated room door that let in light, noise and bugs. After spending thousands on two rooms, fees, food and services, management's lack of ownership was the worst part. Ironically, their original advice was best: **Next time, we'll stay somewhere better.

Me pareció de muy buen gusto encontrar al dueño de la propiedad recibiendo clientes y entregando sus habitaciones. El lugar está muy bueno ya que cuenta con playa y con alberca. La habitación pequeña, pero muy funcional y con una cama muy cómoda. Lo que sí falla es el servicio de limpieza que no entra diario a la habitación a hacer su trabajo. No limpian los botes de basura, no cambian las toallas, no hacen las camas. Entonces esto lo convierte en un apartamento o un Airbnb. Espero que no se les haga costumbre que en los hoteles esperemos otros servicios. Fuera de eso….. todo impecable.