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Hotel Helvetia

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Helvetia

A breakfast buffet with bread, pastries, and various condiments.
A balcony with seating and a view of a mountain.
A restaurant entrance with a glass door, a wooden key rack, and various signs including one for 'HolidayCheck 2017'.
A staircase leading to a hotel entrance with a sign reading "Willkommen" and a coat of arms.
A cozy living room with a beige sofa, a wooden coffee table, and a television on a stand.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬

Room options

View all photos for Single Room

A hotel room with a bed, a desk, a television displaying 'Skibaden', and a lamp.

Single Room

7.6 out of 10
Good
(11 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Twin Room

A hotel room with a wooden bed, a bedside table with a remote control, a pitcher, glasses, and a bowl. There are two framed pictures on the wall.

Economy Twin Room

7.4 out of 10
Good
(20 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

A neatly made double bed with a blue blanket, two bedside tables with lamps, and two framed pictures on the wall.

Standard Double Room

  • Mountain view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

A hotel room with a bed, a small table with a cup, a chair, and a television on a stand.

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Suite

A hotel room with a wooden bed, a desk with a chair, a window with curtains, and two framed pictures on the wall.

Family Suite

7.6 out of 10
Good
(4 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds
  • Free WiFi

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About the neighborhood

Zermatt

Located in Zermatt City Centre, Hotel Helvetia is within a 10-minute walk of popular sights such as Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. This 14-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 1 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Mountaineers Cemetery - 2 min walk - 0.1 miles
  • Furi - Riffelberg - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬1 min walk
  • ‪Brown Cow Pub - ‬1 min walk
  • ‪Elsie Bar - ‬1 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Harry's Ski Bar - ‬3 min walk

About this property

Hotel Helvetia

Hotel Helvetia features free WiFi in public areas and a convenience store. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. This ski hotel also has an ATM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Electric kettles, hair dryers, and safes are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 10:30 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

Are free cancellation options available at Hotel Helvetia?

Hotel Helvetia provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see around Hotel Helvetia?

This hotel is situated in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Zermatt-Furi Gondola and Furi Ski Area less than a mile away.

Is parking available on site at Hotel Helvetia?

No, this hotel doesn't offer parking.

Does Hotel Helvetia have a casino at the property?

No, Hotel Helvetia doesn't have a casino.

Is there an indoor pool at Hotel Helvetia?

No, there is no indoor pool at this hotel.

Is Hotel Helvetia a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, ski lessons, and a bar/lounge.

Does Hotel Helvetia have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Helvetia have a restaurant with a breakfast menu?

Yes, Hotel Helvetia serves free buffet breakfast at Restaurant Helvetia each morning.

Will Hotel Helvetia allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Helvetia.

Does Hotel Helvetia have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Helvetia?

The closest major airport to Hotel Helvetia is Sion (SIR), which is about 24 mi away.

Are there rooms with balconies that I can book at Hotel Helvetia?

No, you won't find guestrooms with balconies at Hotel Helvetia.

Hotel Helvetia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 177 out of 819 reviews
Rating 8 - Good. 311 out of 819 reviews
Rating 6 - Okay. 205 out of 819 reviews
Rating 4 - Poor. 75 out of 819 reviews
Rating 2 - Terrible. 51 out of 819 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and so was the balcony. The breakfast was very good also.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
Charming hotel. The service personnel was top tier and location is great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast to start out a day at the mountains.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple chalet style lodging with typical fare for European breakfast. The view is superb if you are on the top floor
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Good coffee. Staff is very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was hard to find because it was above a restaurant and the signage was confusing. The hotel on-site person was just wonderful. We had a lovely balcony
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ryan

Liked: Cleanliness
Great location on the main street of Zermatt. A good breakfast and clean room. Little engagement with staff so easy to check in. Be warned quite a lot of stairs to rooms and not lift.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The old style was authentic and the spa bath a bonus, plus the view was great.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cameron

Liked: Cleanliness, property conditions & facilities
Staff was fantastic
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Maria Rozetta

Liked: Cleanliness, staff & service, property conditions & facilities
The mountain view is stunning. Staff are helpful
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Marc

Good breakfast. Clean room but extremely small. Staff friendly. No staff at check in. Door to main desk locked. Had to
Stayed 2 nights in May 2026
Verified review

6/10 Okay

JIA LING

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Rory

Liked: Staff & service
Disliked: Amenities
Staff were helpful but facilities very limited. Good as a bed and breakfast.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

CHARLES

Liked: Cleanliness
Great location and adequate rooms with no frills. Main problem for us was lots of narrow winding stairs and no elevator. With suitcases that was an ordeal coming and going. Nice restaurant on the premises.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

ELVA

Disliked: Cleanliness, staff & service, amenities
Honestly we have a really bad experience, our room was was in the 5th floor and tiny stairs, mattress and pillows terrible condition. We paid 2 night but next morning we moved to a different hotel. For us is to pricey…
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Saleem

Liked: Cleanliness
Disliked: Staff & service, amenities
There is no front desk, when I checked with the restaurant, they gave us a key and indicate that room is upstairs. No hotel staff member were there. Wash room and room was very small. it’s very noisy as downstairs is a pub.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and would recomment anyone travelling to Zermatt.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

deborah

Disliked: Amenities
Hotel was in a great location 400 metre walk from train station. In the centre of town so easy to walk everywhere. Be aware there are stairs to climb and no one available to help with luggage. We only seen staff at breakfast time who made our coffee. On arrival we collected our room key off a hook. Rooms and shower extremely small. Basic room but I guess you are paying for the location. Breakfast very basic. No toaster.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Central location, close to everything and breakfast included.
Stayed 2 nights in Jan 2024