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Hotel Alpina

2.0 star property

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Photo gallery for Hotel Alpina

Exterior
Property grounds
Garden
In-room safe, desk, cribs/infant beds, free WiFi
Daily buffet breakfast (CHF 25 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

8.4 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

8.6 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Zermatt

Hotel Alpina places you next to Matterhorn Museum and a short stroll from other popular sights like Forest Fun Park. This 23-room hotel welcomes guests with conveniences like free in-room WiFi, a library, and free newspapers in the lobby.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Furi Ski Area - 2 min walk - 0.1 miles
  • Furi - Riffelberg - 2 min walk - 0.1 miles
  • Matterhorn Museum - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Whymper-Stube - ‬3 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Backstage Hotel - ‬4 min walk

About this property

Hotel Alpina

Hotel Alpina features free WiFi in public areas, a library, and free newspapers. Front-desk staff can assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, a garden, and a hair salon.
66-cm TVs are available for entertainment, and guests can stay connected with free WiFi. Safes and desks are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Terrace/patio
Hotel Matterhorn Inn
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  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 540 reviews
$111 nightly
The price is $126
Apr 26 - Apr 27
Total with taxes and fees
Hotel Matterhorn Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 25.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Air conditioning is not provided.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Are free cancellation options available at Hotel Alpina?

Hotel Alpina provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Alpina?

As of Apr 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Alpina on Apr 24, 2026 start from $194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Alpina?

Guests positively rate the hotel's walkable location in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Zermatt-Furi Gondola and Matterhorn Museum less than a mile away.

Does Hotel Alpina have a casino at the property?

No, Hotel Alpina doesn't have a casino.

Will I find an indoor pool at Hotel Alpina?

No, there is no indoor pool at this hotel.

Does Hotel Alpina have a restaurant with a breakfast menu?

Hotel Alpina offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Alpina allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Alpina for a fee of CHF 25.00 per pet, per night. The property also provides food and water bowls.

How far is the airport from Hotel Alpina?

The closest major airport to Hotel Alpina is Sion (SIR), which is about 24 mi away.

Hotel Alpina Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 249 out of 510 reviews
Rating 8 - Good. 160 out of 510 reviews
Rating 6 - Okay. 64 out of 510 reviews
Rating 4 - Poor. 19 out of 510 reviews
Rating 2 - Terrible. 18 out of 510 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Sean

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good deal for the price I guess. Breakfast at neighboring hotel was great and staff were super friendly. Main issue is the heating system (?) sulfur/mold (?) smell by the front door which permeates up to the 2nd floor. Their solution seems to be to leave the front door open most of the day (which works till the door is locked at night). Don’t forget the door code as the reception is not staffed after 9p and we were locked out our 1st night intil someone answered the emergency button at the Tannenbaum door. The button outside Alpina seemed to be broken and the phone on the reception counter didn’t connect to a person). I knew it was 2* so overall I’m satisfied. Room was comfortable, save and a great location but very “chalet from the 80s” vibe and not very modern. Next time I’m hoping to stay at sister Hotel Tannenbaum as it looks much nicer (and likely priced accordingly).
Stayed 6 nights in Feb 2026

10/10 Excellent

Garrett

Stayed 3 nights in Jan 2026

2/10 Terrible

George

Disliked: Cleanliness, amenities
unfortunately, my wife and I decided to check out a night early and move on to our next city. This stay was disappointing... we found bugs in the room upon arrival. Our room was dusty, we had to open and shut windows all throughout the night to regulate the room temperature because the room was so hot. Even after turning down the heaters. Our pillows were paper thin, the bath faucet leaked non stop, and a light was burnt out in the bathroom. These inconveniences lead us to check out early. I have messaged the hotel to at least consider a partial refund for our stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kai Li

Liked: Cleanliness, amenities, property conditions & facilities
Super helpful, friendly staff! Boot drier room, ski storage, close to the main street, train station and ski lift. Highly recommend.
Stayed 8 nights in Nov 2025

8/10 Good

arijit

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good room. Decent breakfast. Location was great.
Stayed 2 nights in Dec 2025

8/10 Good

Andrea

Stayed 6 nights in Nov 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Excellent location in the heart of town. Room comfortable. Only negative was the shower, as the holder for the shower head needed fixing
Stayed 4 nights in Nov 2025

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Amenities
If you are looking for a budget friendly place to lay your head and store your bags while you explore then Hotel Alpina is a good option. There is nothing fancy here and the rooms are tiny. The bed was super low to the ground and only one very flat pillow. The views of the mountains and the town were beautiful from the windows. You are in the perfect area for everything you need around you.
Stayed 1 night in Dec 2025

4/10 Poor

Augusto

Location was
Stayed 3 nights in Nov 2025

6/10 Okay

Glenn

Traveled with partner
Liked: Cleanliness, amenities
The room was clean and had a nice little deck to sit on. The elevator was broken and we had to walk up 3 flights of stairs to our room. The bed was the most uncomfortable I have ever slept on.... it was like sleeping on springs. The front desk guy was very nice.
Stayed 1 night in Nov 2025

8/10 Good

Pemika

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good room with a nice view. The cleaning was good, and it’s not far from shops or restaurants.
Stayed 3 nights in Nov 2025

8/10 Good

Charles

Nice stay
Stayed 1 night in Sep 2025

10/10 Excellent

Victoria

Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2025

8/10 Good

Sheryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, location, service
Stayed 2 nights in Nov 2025

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Matterhorn!
Stayed 5 nights in Nov 2025

10/10 Excellent

Katherine

Stayed 1 night in Nov 2025

10/10 Excellent

Kanishkan

Liked: Cleanliness, property conditions & facilities
Great value. Good location. Would book again.
Stayed 2 nights in Nov 2025

6/10 Okay

Daniel T

The hotel suffers from sending you to a different (much nicer) hotel to check in, and then you have to shamble round the back to a wooden shack. But it's quaint, and the communal space (which you have to discover behind a nondescript door) is it's best but most concealed feature. Noisiest cleaning crew in the world having a reames conversations at 8am though.
Stayed 2 nights in Nov 2025

10/10 Excellent

MONIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
I did not think breakfast was included
Stayed 1 night in Oct 2025

10/10 Excellent

Valeria

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful. Views from the hotel were beautiful. Hotel itself was clean.
Stayed 1 night in Oct 2025

8/10 Good

Hal, Barrie

Traveled with partner
Nice views of the Matterhorn if it’s a clear day
Stayed 2 nights in Oct 2025

8/10 Good

Milagros Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything! Very convenient. Room is very small for two people, clean and basic.overall location is great.
Stayed 2 nights in Oct 2025

6/10 Okay

Rajesh

Great view
Stayed 1 night in Oct 2025

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2025

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