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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

Choose dates to view prices

Photo gallery for Hotel Alpina

Exterior
Property grounds
Property grounds
Daily buffet breakfast (CHF 25 per person)
In-room safe, desk, cribs/infant beds, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

7.6 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Zermatt

Hotel Alpina places you next to Matterhorn Museum and a short stroll from other popular sights like Forest Fun Park. This 23-room hotel welcomes guests with conveniences like free in-room WiFi, a library, and free newspapers in the lobby.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Furi - Riffelberg - 2 min walk - 0.1 miles
  • Furi Ski Area - 2 min walk - 0.1 miles
  • Matterhorn Museum - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬2 min walk

About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
Hotel Alpina features free WiFi in public areas, a library, and free newspapers. Front-desk staff can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, a garden, and a picnic area.
66-cm TVs are available for entertainment, and guests can stay connected with free WiFi. Safes and desks are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 25.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Air conditioning is not provided.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Are free cancellation options available at Hotel Alpina?

Hotel Alpina provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to see around Hotel Alpina?

Guests positively rate the hotel's walkable location in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Matterhorn Museum, and within a short walk of Zermatt - Furi. You'll also find Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola less than a mile away.

Will I be able to park at Hotel Alpina?

No, this hotel doesn't offer parking.

Does Hotel Alpina have a casino at the property?

No, Hotel Alpina doesn't have a casino.

Will I find an indoor pool at Hotel Alpina?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Alpina?

Couples will appreciate amenities like a terrace, an outdoor entertainment area, and a hair salon at this hotel.

Are there hot tubs at Hotel Alpina?

No, there isn't a spa tub at this hotel.

Does Hotel Alpina have a restaurant with a breakfast menu?

Hotel Alpina offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Alpina allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Alpina for a fee of CHF 25.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Hotel Alpina?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Alpina?

The closest major airport to Hotel Alpina is Sion (SIR), which is about 24 mi away.

Are there rooms with balconies at Hotel Alpina?

No, there aren't any guestrooms with balconies at Hotel Alpina.

Hotel Alpina Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 237 out of 476 reviews
Rating 8 - Good. 146 out of 476 reviews
Rating 6 - Okay. 58 out of 476 reviews
Rating 4 - Poor. 19 out of 476 reviews
Rating 2 - Terrible. 16 out of 476 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Glenn

Traveled with partner
Liked: Cleanliness, amenities
The room was clean and had a nice little deck to sit on. The elevator was broken and we had to walk up 3 flights of stairs to our room. The bed was the most uncomfortable I have ever slept on.... it was like sleeping on springs. The front desk guy was very nice.
Stayed 1 night in Nov 2025

10/10 Excellent

ASHOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Tim

Traveled with partner
Clean accommodation, simply furnished.
Stayed 2 nights in Sep 2025

6/10 Okay

Jonathan

Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel. Great room and breakfast. Wish we could have stayed there longer
Stayed 1 night in Sep 2025

8/10 Good

Chunmei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning receptionlist is super good. Booked 2 rooms. One room does not have hair dryer. Tried to find the evening receptionist at8:50 pm and she already left
Stayed 1 night in Sep 2025

8/10 Good

Roxie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We just needed the basics, bed and bathroom. If you are looking for a refrigerator or coffee maker in your room, you won't get it. It is located right in the center of town, which was perfect for us. We just needed a place to sleep after hiking all day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ivy

Traveled with group
Liked: Cleanliness, staff & service
Excellent customer service from cleaning crew.
Stayed 3 nights in Sep 2025

10/10 Excellent

Blesilda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the train station, walkable and has friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

6/10 Okay

Rosemarie

Traveled with group, Traveled with family
Liked: Staff & service
Great location - rooms dusty/ shower curtain broke very easily / no safe or fridge
Stayed 1 night in Sep 2025

6/10 Okay

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Gorgeous area and sweet hotel but walls paper thin . Two very loud people next door spoiled nights sleep into the early hours . Views from hotel wonderful tho !
Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Better to share a bathroom as a solo traveller

Service great. Location good. Be aware reception is in the adjacent building… and they close at 9pm. Room was a solo room w bathroom…. Old and not in great condition. Not a great outlook and bed uncomfortable. I needed to stay an extra night and could only book a single/solo shared bathroom room… ironically it cost a little more than w a bathroom, but it was so much better. The hotel was fine and fine enough for a single night stay. But book the shared bathroom option of your a solo traveller. That room was on the top floor, had a balcony, better design and better bed! Shared bathroom very clean. Review is for the single room w bathroom.
Stayed 1 night in Aug 2025

6/10 Okay

Roy

Traveled with partner
Disliked: Amenities
It was just ok
Stayed 1 night in Aug 2025

4/10 Poor

Judith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Alpina urgently needs renovations. Shutters cannot be fixed. Aircon in the bathroom is deafening. Sink in the bathroom stinks moldy. Cupboard stinks sweaty. You can hear everything, what people say in the next room. Booking price of 177 CHF is a joke for what the hotel offers. Do not go there.
Stayed 1 night in Aug 2025

8/10 Good

Anshul

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Robin

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, personnel amicale, tres bien situé
Stayed 3 nights in Aug 2025

10/10 Excellent

Chang-Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Alwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station & Coop. Check-in is not in this property and no hairdryer in the room.
Stayed 2 nights in Jul 2025

6/10 Okay

ray, Saratoga

Traveled with family
Bath room is too simple and not equipped properly!
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Gabriella

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Yun, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

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