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Hotel Continental

3.0 star property

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Photo gallery for Hotel Continental

Deluxe Double Room | Terrace/patio
Down comforters, in-room safe, desk, free WiFi
View from property
Reception
Flat-screen TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • Housekeeping

Explore the area

View in a map
Brantschenhaus 3, Zermatt, Valais, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Double Room

Down comforters, in-room safe, desk, free WiFi

Double Room

8.8 out of 10
Excellent
(35 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Down comforters, in-room safe, desk, free WiFi

Deluxe Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Down comforters, in-room safe, desk, free WiFi

Classic Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

About the neighborhood

Zermatt

Located in Zermatt City Centre, Hotel Continental is next to Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. This 36-room, 3-star hotel has free breakfast and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 3 min walk - 0.2 miles
  • Zermatt Visitor Center - 3 min walk - 0.2 miles
  • Zermatt - Furi - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.4 miles

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Hotel Continental

Guests of Hotel Continental have access to free WiFi in public areas. Front-desk staff can assist with securing valuables and luggage storage.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Le Petit CHARME-INN
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  • Free WiFi
  • Air conditioning
  • Housekeeping
9.0 out of 10, Wonderful, 916 reviews
$187 nightly
The price is $205
Apr 19 - Apr 20
Total with taxes and fees
Le Petit CHARME-INN

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Ice skating
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 20 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-9:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Continental Zermatt
Continental Zermatt
Hotel Continental Hotel
Hotel Continental Zermatt
Hotel Continental Hotel Zermatt

Frequently asked questions

Is free cancellation available at Hotel Continental?

Hotel Continental provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Continental?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Continental on Apr 22, 2026 start from $203, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Continental?

This hotel is situated in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Matterhorn Museum, and within a short walk of Zermatt - Furi. You'll also find Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at Hotel Continental?

No, there isn't parking at this hotel.

Does Hotel Continental include a casino on the premises?

No, Hotel Continental doesn't have a casino.

Will I find an indoor pool at Hotel Continental?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Continental?

Couples staying at this hotel will appreciate amenities like a down comforter as well as a bar/lounge and a free daily breakfast.

Are there hot tubs at Hotel Continental?

No, this hotel doesn't have a spa tub.

Does Hotel Continental feature a restaurant that includes a breakfast menu?

Hotel Continental offers free buffet breakfast each morning though there is no restaurant.

Will Hotel Continental allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Continental for a fee of CHF 20 per pet, per night.

Are there connecting rooms at Hotel Continental?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Continental?

The closest major airport to Hotel Continental is Sion (SIR), which is about 23.9 mi away.

Are there rooms with balconies that I can book at Hotel Continental?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and mountain views.

Hotel Continental Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 387 out of 663 reviews
Rating 8 - Good. 197 out of 663 reviews
Rating 6 - Okay. 58 out of 663 reviews
Rating 4 - Poor. 12 out of 663 reviews
Rating 2 - Terrible. 9 out of 663 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

2/10 Terrible

Steven

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The picture of the room on the internet was different than the room I received. I paid extra money for a room with a king bed. The room I received had 2 twin beds pushed together. I complained I hour after I checked in. The manager said that is the way they do business. I said you are lying and misrepresenting your property. I paid when I checked in, 1 hour before I saw the bedding. I asked for my money back so I could leave and go to a different property. She said no, I won’t give you your money back. I asked her to let me speak to the general manager. She said that was not possible because the general manager had the day off. I said that’s ridiculous, it is my day off and I am on vacation. You are ruining my vacation. I said that they should move me to a new room. Besides the bedding, the room was different than the photos, the noise from the adjoining room was loud, the lighting was poor. The room looked like a prison cell, not a room in a luxury hotel that costs $400/ night. After more discussion she finally agreed to move me to a different room in another property that this company owned. This room still had the same twin beds, no king bed. The thermostat in the bathroom near the towel rack was broken. It was always cold in the bathroom. I complained immediately and they said that they would send a tech to check it out. The explanation I received was the room/ bathroom was too hot that is why the thermostat was not going on. This was another lie. They did nothing.
This was the bedding. Obviously 2 twins, not a king bed , as advertised
Broken thermostat in bathroom. I complained every day for 5 days. They just gave me excuses and did nothing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Christian

Stayed 3 nights in Dec 2025

10/10 Excellent

Chau

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property!
Stayed 3 nights in Oct 2025

10/10 Excellent

Frann

Stayed 1 night in Dec 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities
The location was great. Close to the train station and the Main Street. Plenty of shops and food near by. Everything is within walking distance. The hotel is clean and so are the rooms. We stayed one night and found it to be perfect. They have a really good breakfast and it is staffed by a very sweet lady. I’d definitely stay there again and recommend it to a friend. The views are nice from the balcony and it’s off the main road in a courtyard which keeps the noise down. It has an elevator which is a plus.
Stayed 1 night in Dec 2025

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, close to the train station and easy to get to from anywhere in the city
Stayed 2 nights in Oct 2025

8/10 Good

shanil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.Very helpful and nice!
Stayed 1 night in Oct 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb staff. I was upgraded to the parent hotel next door, Hotel Simi. Comfortable and always spotless clean. Desk staff helpful and professional. Would stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Aliasghar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a clean room. Efficiently cleaned, with all our needs including a refrigerator. Breakfast was also good, with plenty of options and friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

imola

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean hotel with free breakfast
Stayed 1 night in Sep 2025

4/10 Poor

Chaoyuan, Chalfont

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is centrally located in the town, quiet and convenient. However, we don't like this hotel at all. There was no reception desk in the hotel, and we were instructed to go to another hotel for check-in. The beds in the room were terrible, which was only 1 foot above the ground. Other furniture was so old and in poor condition. The sofa looked like the one from garage sale. In addition, the breakfast was not good. So we won't use it again if we come visit Zermatt in the future.
Stayed 2 nights in Sep 2025

6/10 Okay

BHADRESH

WASHBASIN NOT WORKING PROPERLY
Stayed 1 night in Sep 2025

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Loved having a patio. Breakfast was very good. Clean and great bathroom.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ewan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2025

4/10 Poor

Karen

No body at reception, just a sign to go to another hotel. Booked 2 rooms. Paid same price for each room. They were nothing a like, 1 reasonable size the other, absolutely no where to put lugggage, had to put on the floor in front of the door, so couldn’t go out without putting suitcase on the bed. Bathroom so old!!! Shower over a very deep bath. Definitely not recommend
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Traveled with group
Liked: Cleanliness, staff & service
It was a little tight and had no air con and no fridge.
Stayed 1 night in Aug 2025

6/10 Okay

Saba

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beds and pillows are really bad
Stayed 2 nights in Aug 2025

10/10 Excellent

Marian, Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel just off the center of Zermatt. We had a nice (albeit tight) balcony with a glimpse of The Matterhorn. The room was clean but unfortunately no air conditioning and it was quite warm in the room. There’s a refrigerator which was very convenient. Stepping into the shower isn’t designed for short people which was a bit awkward. We had to check in at another hotel, but it was only steps away. Would stay here again for convenience and cleanliness.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Saratoga Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay ! Great staff
Stayed 1 night in Aug 2025

8/10 Good

Ravi, las cruces

Traveled with family
Liked: Cleanliness, amenities
Great location to all the rides and close Railway Stations
Stayed 2 nights in Jun 2025

8/10 Good

Jocelyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Proximity to the train station as well as to the town
Stayed 1 night in Mar 2025

8/10 Good

Aster

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location, everything needed nearby in walking distance
Stayed 4 nights in May 2025

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