Southern West Virginia Vacation Packages

We liked the spacious clean room areas. We noticed the nice fresh smell right away. The bed was comfortable. The check in and checkout process went well. The customer service was nice! It was not fancy which is what we were expecting and it was fine with us. The room was cozy and warm on a cold evening. It seems like the thermostat didn't work correctly so it kept right on heating even after it reached the desired temperature! We told the attendant about it so I'm guessing it will get fixed pretty quickly.

We came back because things were so good and the staff were so helpful and pleasant.

We love this place. Our second time staying here. Staff is wonderful!!! Very friendly and helpful! Rooms are very clean; nice shower!

My general impression is that this is a nicer mid-range hotel that was built without a good understanding of the location. Charleston isn't a "bad" city, per se, but this specific area is a little sketchy. The hotel itself was very nice - staff was great, rooms were big and nicely appointed, a little wear-and-tear but nothing major. I wouldn't have felt super comfortable walking around the immediate neighborhood to find a place to eat (especially with our two kids) and the fact that we had to park in an open, unsecured lot put me on edge a bit. All that being said, it was a good value for a night's stay, and I genuinely hope that the neighborhood improves so that this hotel lives up to its potential.