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Balajú Hotel & Suites

3.0 star property
Hotel with free valet parking, a quick walk to Veracruz Aquarium

Choose dates to view prices

Photo gallery for Balajú Hotel & Suites

Outdoor pool, open 7 AM to 10:30 PM, sun loungers
Reception
Front of property
Outdoor pool, open 7 AM to 10:30 PM, sun loungers
Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
Boulevard Ávila Camacho #1371, Esq. Mina, Col. Ricardo Flores Magon, Veracruz, VER, 91900
  • Veracruz Aquarium
    ‪5 min walk‬
  • Veracruz Harbour
    ‪2 min drive‬
  • World Trade Center Veracruz
    ‪7 min drive‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | View from room

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | View from room

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard

In-room safe, iron/ironing board, free WiFi, wheelchair access

Double Room Standard

  • Sleeps 4

View all photos for Room Standard

In-room safe, iron/ironing board, free WiFi, wheelchair access

Room Standard

  • Sleeps 2

About the neighborhood

Veracruz

Located in Malecon within a 5-minute walk of Veracruz Aquarium, Balajú Hotel & Suites is within a mile (2 km) of other popular attractions like Carranza Lighthouse. This 3-star hotel has 68 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Veracruz Aquarium - 5 min walk - 0.3 miles
  • Veracruz Harbour - 2 min drive - 1.4 miles
  • Zócalo - 3 min drive - 1.7 miles
  • Veracruz Cathedral - 3 min drive - 1.7 miles
  • World Trade Center Veracruz - 7 min drive - 4.9 miles

Getting around

  • Veracruz Central Station - 9 min drive
  • General Heriberto Jara Intl. Airport (VER) - 28 min drive

Restaurants

  • ‪Gran Cafe del Portal Boulevard - ‬5 min walk
  • ‪Che Tango - ‬5 min walk
  • ‪Vip's - ‬5 min walk
  • ‪El Rey del Ceviche - ‬1 min walk
  • ‪Sirloin Villarrica Acuario - ‬4 min walk

About this property

Balajú Hotel & Suites

Hotel with free valet parking, a quick walk to Veracruz Aquarium
Balajú Hotel & Suites features an outdoor pool, free WiFi in public areas, and a business center. There's free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a terrace, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other standard amenities include coffee makers, safes, and phones.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3:00 PM—-4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 10:30 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Balajú Hotel Veracruz
Balajú Hotel
Balajú Veracruz
Balajú Hotel & Suites Hotel
Balajú Hotel & Suites Veracruz
Balajú Hotel & Suites Hotel Veracruz

Frequently asked questions

Is free cancellation available at Balajú Hotel & Suites?

Balajú Hotel & Suites offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see around Balajú Hotel & Suites?

This hotel is situated in Malecon, just steps from Veracruz Wax Museum, and within a 10-minute walk of Veracruz Aquarium and Villa del Mar Beach. You'll also find Veracruz Harbour and Plaza Las Americas Shopping Mall within a short drive.

Is there parking available at Balajú Hotel & Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Does Balajú Hotel & Suites include a casino at the property?

No, Balajú Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Balajú Hotel & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 10:30 PM.

What amenities will couples enjoy at Balajú Hotel & Suites?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a restaurant plus some guestrooms include ocean views.

Does Balajú Hotel & Suites have a hot tub?

No, this hotel doesn't have a spa tub.

Does Balajú Hotel & Suites have a restaurant that serves breakfast?

Yes, Balajú Hotel & Suites serves continental breakfast each morning for a surcharge from its restaurant.

Will Balajú Hotel & Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at Balajú Hotel & Suites.

Are there connecting rooms at Balajú Hotel & Suites?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Balajú Hotel & Suites?

The closest major airport to Balajú Hotel & Suites is General Heriberto Jara Intl. Airport (VER), which is 5.9 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Balajú Hotel & Suites?

No, you won't find guestrooms with balconies at Balajú Hotel & Suites.

Balajú Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 662 reviews
Rating 8 - Good. 217 out of 662 reviews
Rating 6 - Okay. 69 out of 662 reviews
Rating 4 - Poor. 34 out of 662 reviews
Rating 2 - Terrible. 13 out of 662 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

We loved our stay very cozy and welcoming pool was clean. We loved it is in the Malecon close to everything we needed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this botel several times. Great location.
Stayed 1 night in Feb 2025

6/10 Okay

Rhona

Liked: Cleanliness, staff & service

Disappointing

The best thing about this hotel was the staff. They were always very helpful and polite However the room itself came up short. The air conditioning was extremely noisy which made it difficult to sleep. The room also smelled moldy I tried opening the screen door to let air circulate but it didn’t really help. The last night I was there I could get no hot water from the shower which was annoying. But my biggest complaint was that the WiFi was very unreliable. It was impossible to stream entertainment as the signal kept cutting off. I would not return to this hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Fernando Erasmo

Stayed 5 nights in Oct 2024

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nic place to stay great staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms! Short walk to the aquarium.
Stayed 2 nights in Aug 2024

4/10 Poor

norma borjas

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

6/10 Okay

norma borjas

Traveled with family and small children
Liked: Staff & service
I like the area cause was easy to go anywhere, but beds on this hotel and poor rooms ilumination are a nightmare
Stayed 3 nights in Jul 2024

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service , convenience location , friendly people
Stayed 1 night in Mar 2024

4/10 Poor

Victor

Stayed 2 nights in Jul 2023

10/10 Excellent

Jose

Stayed 5 nights in Mar 2023

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great... exellent location...staff was great too
Stayed 3 nights in Feb 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very clean 100% recommend
Stayed 8 nights in Nov 2022

10/10 Excellent

Yuriel Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jorge Ayuso the porter is absolutely great!!! He goes out of his way to make sure your stay is nothing but the best. Great asset to the lodging.
Stayed 1 night in Mar 2021

8/10 Good

Justo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are neat and clean. Restaurant right downstairs. Decent selection of food on the buffet. They have a pool. Close to many things: malecon, aquarium, restaurants, shops.... Friendly and helpful staff!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun place. Great service. Nice people. We would return.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has the greates location of the city. The restaurant has great and delicious food. For sure I will stay there again. I will highly recommended.
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay, good location, acceptable!

My 3rd time there, desk personnel capable and friendly, balcony views, taxi and local bus service good, complaint faulty lock boxes, and room wifi room 315 seriously lacking, sporadic! Included breakfast, simple, but adequate. Rooms large and modern. Shall stay here again, 3.5 rating.
Stayed 7 nights in Jan 2019

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel por el precio pagado

La atención en la recepción, y el valet parking es muy buena; no obstante, en el restaurant puede mejorar. Estuve dos días en fin de semana en la habitación 315, que tiene una bonita vista parcial al mar; siempre muy limpia y el aire acondicionado funcionando perfectamente. Una limitante fue el wifi que no funcionó a pesar de haberlo reportado.
Stayed 2 nights in Sep 2018