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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Exterior
Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool
Daily cooked-to-order breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪14 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪3 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite-2 Rooms 3 Beds

Individually furnished, desk, laptop workspace, iron/ironing board

Suite-2 Rooms 3 Beds

  • Sleeps 6

Suite-1 Queen Bed, Non-Smoking, Sofabed

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(69 reviews)
  • 192 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(41 reviews)
  • 192 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(12 reviews)
  • 192 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 196 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(20 reviews)
  • 196 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(42 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 queen beds, nonsmoking

Individually furnished, desk, laptop workspace, iron/ironing board

2 queen beds, nonsmoking

  • Sleeps 4

View all photos for 1 King Bed, Nonsmoking

Individually furnished, desk, laptop workspace, iron/ironing board

1 King Bed, Nonsmoking

  • Sleeps 2

View all photos for Standard Queen Room-Non-Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Queen Room-Non-Smoking

  • Sleeps 2

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite With 1 King Bed, Kitchenette, Microwave And Refrigerator, Sofabed, High Speed Internet Access-Non-Smoking

  • Sleeps 2

Standard Queen Room-Non-Smoking

  • Sleeps 2

Guest Room With 2 Queen Beds High Speed Internet Access Coffee Maker Hairdryer Iron And Ironing Board-Non-Smoking

  • Sleeps 4

2 Double Beds, Non-Smoking, High Speed Internet Access, Coffee Maker, Hairdryer, Iron And Ironing Board

  • Sleeps 4

Guest Room With 2 Double Beds, High Speed Internet Access, Microwave, Refrigerator, Coffee Maker, Iron And Ironing Board, Hairdryer-Non-Smoking

  • Sleeps 4

Room With 1 King Bed-Non-Smoking-High Speed Internet Access-Coffee Maker-Hairdryer-Iron And Ironing Board

  • Sleeps 2

Suite With 1 Queen Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 2 Double Beds Non-Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

2 Double Beds Non-Smoking

  • Sleeps 4

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About the neighborhood

District of North Vancouver

Located in Pemberton Heights, SureStay Hotel by Best Western North Vancouver Capilano is within a few miles (5 km) of popular sights such as Stanley Park and The Shipyards. The 74 rooms at this hotel include coffee makers, flat-screen TVs, and desk chairs.

What's nearby

  • Park Royal - 14 min walk - 0.8 miles
  • Capilano River Regional Park - 16 min walk - 0.9 miles
  • Ambleside Park - 2 min drive - 1.2 miles
  • Stanley Park - 3 min drive - 1.8 miles
  • Capilano Suspension Bridge - 3 min drive - 1.4 miles

Getting around

  • North Vancouver Station - 4 min drive
  • Vancouver City Center Station - 8 min drive
  • Vancouver Intl. Airport (YVR) - 44 min drive

Restaurants

  • ‪Park Royal South Food Court - ‬17 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Five Guys - ‬18 min walk
  • ‪Capilano Market - ‬3 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Guests of SureStay Hotel by Best Western North Vancouver Capilano enjoy free WiFi in public areas, a seasonal outdoor pool, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations.
32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Similar properties

Property grounds
North Vancouver Hotel
Pemberton Heights
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
8.4 out of 10, Very Good, 2,232 reviews
$87 nightly
The price is $101
Apr 9 - Apr 10
Total with taxes and fees
North Vancouver Hotel

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to October 01.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at SureStay Hotel by Best Western North Vancouver Capilano.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

What is there to do close to SureStay Hotel by Best Western North Vancouver Capilano?

This hotel is situated in Pemberton Heights within a short 15-minute walk of Park Royal. You'll also find Vancouver Waterfront and Stanley Park within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western North Vancouver Capilano?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western North Vancouver Capilano on Apr 11, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Hotel by Best Western North Vancouver Capilano?

Yes, self parking is offered for free at the hotel.

Does SureStay Hotel by Best Western North Vancouver Capilano include a casino on the premises?

No, SureStay Hotel by Best Western North Vancouver Capilano doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western North Vancouver Capilano?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until October 01.

What do couples enjoy most about SureStay Hotel by Best Western North Vancouver Capilano?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include jetted bathtubs and kitchens.

Are there hot tubs at SureStay Hotel by Best Western North Vancouver Capilano?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does SureStay Hotel by Best Western North Vancouver Capilano have a restaurant with a breakfast menu?

Yes, SureStay Hotel by Best Western North Vancouver Capilano serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does SureStay Hotel by Best Western North Vancouver Capilano allow pets to stay free of charge?

No, pets aren't allowed at SureStay Hotel by Best Western North Vancouver Capilano though service animals are welcome.

Does SureStay Hotel by Best Western North Vancouver Capilano have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from SureStay Hotel by Best Western North Vancouver Capilano?

The closest major airport to SureStay Hotel by Best Western North Vancouver Capilano is Vancouver Harbour Flight Centre (CXH), which is 4.1 mi away (16 minutes by car). Another top airport is Vancouver Intl. Airport (YVR), which is located 13 mi away (44-minute drive).

Are there rooms with balconies at SureStay Hotel by Best Western North Vancouver Capilano?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western North Vancouver Capilano.

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 530 out of 1215 reviews
Rating 8 - Good. 398 out of 1215 reviews
Rating 6 - Okay. 151 out of 1215 reviews
Rating 4 - Poor. 71 out of 1215 reviews
Rating 2 - Terrible. 65 out of 1215 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. Room was huge. Loved it
Stayed 2 nights in Dec 2025

8/10 Good

Dandy A

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff is friendly. Room is average
Stayed 1 night in Dec 2025

6/10 Okay

Emma

Stayed 1 night in Dec 2025

10/10 Excellent

David

Warm ckean room
Stayed 1 night in Jan 2026

10/10 Excellent

Anita

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
So enjoy my stay every time
Stayed 1 night in Jan 2026

10/10 Excellent

Disha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t got the deposit back yet
Stayed 1 night in Jan 2026

2/10 Terrible

Diba

Stayed 1 night in Dec 2025

8/10 Good

Rochell

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Clean room, both front desk agents we encountered were professionals and helpful. The restaurant onsite is also with great food and friendly staffs.
Stayed 2 nights in Dec 2025

6/10 Okay

Rumana

Traveled with family
Liked: Cleanliness
No breakfast was provided aside from coffee. So surprised to be asked to review the breakfast. Parking was safe and good. Room was good though we had to move since the toilet was broken
Stayed 1 night in Dec 2025

2/10 Terrible

Rowell

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like the stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 1 night in Dec 2025

2/10 Terrible

Jean-Francois

Stayed 1 night in Dec 2025

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need a carpet or something in bathroom.. cold tiles
Stayed 1 night in Dec 2025

10/10 Excellent

Shah

Stayed 1 night in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Spotless room and friendly helpful staff. Good location easy to find. Amazing Persian restaurants nearby.
Stayed 1 night in Dec 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quality overnight stay
Stayed 1 night in Dec 2025

8/10 Good

Quentin

Stayed 1 night in Dec 2025

10/10 Excellent

Mohammad

Stayed 1 night in Nov 2025

8/10 Good

Manon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and convenient location. Friendly reception.
Stayed 1 night in Oct 2025

10/10 Excellent

Amirhossein, west vancouver

Stayed 1 night in Dec 2025

2/10 Terrible

Aleisha

I was not able to check into this hotel due to not having a credit card. Most hotels will allow you to put a $500 deposit on your debit, but not this one. The reason for it according to the front desk staff: "we don't take Canadian debit." My response "but we are in Canada." Apparently it's an American company and they don't have a system in place for that. Fortunately, Expedia gave me a full refund and I stayed without issue at The North Vancouver Hotel just next door. It was very comfortable and affordable and it doesn't smell strongly perfumed like the lobby of this one did. I do not recommend.
Stayed 1 night in Nov 2025

8/10 Good

Joyce

Liked: Amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Hamidreza

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good.
Stayed 3 nights in Nov 2025

2/10 Terrible

susan

Traveled with partner
Disliked: Staff & service
We booked through Expedia, we arrived at the hotel to check in. The hotel apparently had no record of our reservation from Expedia. The hotel was not interested in helping us- they stated fhey were fully booked. It was a weekend, 4:30 in the afternoon, in Vancouver with no place to stay- 75 years old, I don"t know how to book on my phone. Thanks alot to whoever screwed our reservation and left us in a real predicament.
Stayed 3 nights in Nov 2025

10/10 Excellent

Weilun, Austin

Stayed 1 night in Nov 2025