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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
Hotel with free parking, near Stanley Park

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Welcome to our hotel lobby, featuring a reception desk, comfortable seating area, and a view of the street outside through large windows.
Relax in a shaded outdoor seating area with a bench and a low wall.
Walkway leads to the entrance of this building, flanked by neatly trimmed hedges and large windows.
Two single beds with white linens, a desk with TV and compact refrigerator, and a wall-mounted light fixture.
Relax by the rectangular pool surrounded by a spacious deck.

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Stanley Park
    ‪3 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪9 min drive‬
  • Canada Place
    ‪9 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

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Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(8 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(57 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(34 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

District of North Vancouver

Located in Pemberton Heights within 2 miles (3 km) of Stanley Park, SureStay Hotel by Best Western North Vancouver Capilano is within a few miles (5 km) of other popular sights such as The Shipyards. The 74 rooms at this hotel include coffee makers, flat-screen TVs, and desk chairs.

What's nearby

  • Stanley Park - 3 min drive - 1.7 miles
  • Vancouver Aquarium - 8 min drive - 3.8 miles
  • Canada Place Cruise Ship Terminal - 9 min drive - 4.8 miles
  • Canada Place - 9 min drive - 4.8 miles
  • Vancouver Waterfront - 9 min drive - 4.8 miles

Getting around

  • Vancouver Waterfront Station - 17 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Five Guys Burgers & Fries - ‬17 min walk
  • ‪Blaze Pizza - ‬19 min walk
  • ‪Starbucks - ‬14 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
Guests of SureStay Hotel by Best Western North Vancouver Capilano enjoy free WiFi in public areas, a seasonal outdoor pool, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations.
32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to October 01.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at SureStay Hotel by Best Western North Vancouver Capilano.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

What is there to do close to SureStay Hotel by Best Western North Vancouver Capilano?

This hotel is situated in Pemberton Heights within a short 15-minute walk of Park Royal and also 17 minutes on foot from Capilano River Regional Park. You'll also find Stanley Park and Canada Place Cruise Ship Terminal within a short drive.

Will I be able to park at SureStay Hotel by Best Western North Vancouver Capilano?

Yes, self parking is offered for free at the hotel.

Does SureStay Hotel by Best Western North Vancouver Capilano include a casino on the premises?

No, SureStay Hotel by Best Western North Vancouver Capilano doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western North Vancouver Capilano?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until October 01.

What do couples enjoy most about SureStay Hotel by Best Western North Vancouver Capilano?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include jetted bathtubs and kitchens.

Are there hot tubs at SureStay Hotel by Best Western North Vancouver Capilano?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Hotel by Best Western North Vancouver Capilano have a restaurant with a breakfast menu?

Yes, SureStay Hotel by Best Western North Vancouver Capilano serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does SureStay Hotel by Best Western North Vancouver Capilano allow pets to stay free of charge?

No, pets aren't allowed at SureStay Hotel by Best Western North Vancouver Capilano though service animals are welcome.

Are there connecting rooms at SureStay Hotel by Best Western North Vancouver Capilano?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from SureStay Hotel by Best Western North Vancouver Capilano?

The closest major airport to SureStay Hotel by Best Western North Vancouver Capilano is Vancouver Harbour Flight Centre (CXH), which is 4.1 mi away (15 minutes by car). Another top airport is Vancouver Intl. Airport (YVR), which is located 13 mi away (38-minute drive).

Are there rooms with balconies at SureStay Hotel by Best Western North Vancouver Capilano?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western North Vancouver Capilano.

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 484 out of 1117 reviews
Rating 8 - Good. 381 out of 1117 reviews
Rating 6 - Okay. 136 out of 1117 reviews
Rating 4 - Poor. 66 out of 1117 reviews
Rating 2 - Terrible. 50 out of 1117 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in May 2025

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for the money

The property was older but appeared recently updated and spotless.
Stayed 1 night in May 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff, clean rooms, convenience to direct routes for travel. The Dutch Pannekoek house has awesome food!
Stayed 1 night in Apr 2025

8/10 Good

Don

?
Stayed 2 nights in Feb 2025

10/10 Excellent

Sébastien

Stayed 1 night in May 2025

8/10 Good

Donald, Chestermere

Liked: Cleanliness, amenities, property conditions & facilities
Clean older property
Stayed 2 nights in Apr 2025

10/10 Excellent

Elham

Stayed 4 nights in Apr 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Heidy, Dawson Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Quick service and friendly staff
Stayed 1 night in Apr 2025

8/10 Good

June

Disliked: Amenities
Great location. Easy access for handicapped. A bit old but good.
Stayed 1 night in Apr 2025

2/10 Terrible

Harshdeep Singh

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Kerrie

Business traveler, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
the lady that was helping me is very rude and not only that she does not know how to deal with customers as a result the hotel should know and the management that i have been a guest many times and have never seen such poor skills in dealing with public. the hotel has lost money and she should be sat down and spoken to regarding her dealings with customers. i have been on sales my whole life and good at it and very much know the behavior of her was unacceptable . kind regards kerrie
Stayed 1 night in Apr 2025

10/10 Excellent

Simranjit, Seattle

Stayed 1 night in Apr 2025

8/10 Good

Mark, Creedmoor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The buildings are quite aged but the rooms look good inside. Also, a lot of patrons are coming in the wrong way. The hotel has to do something about this as it may result in an accident.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and people that were maintaining the facility were all so nice and accommodating! Always had a smile on their face. The room was clean and they were willing to help anytime!
Stayed 3 nights in Apr 2025

4/10 Poor

Adam

Stayed 3 nights in Apr 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little Gem in the city.

Very helpful at the front desk and friendly. Room was very nice and clean and quiet. The bed was very comfortable and we were even given a late check out, as we mentioned we were in town for a show and would be back late . Amazing staff !!!
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Stayed 1 night in Apr 2025

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness
Decent hotel, all
Stayed 1 night in Apr 2025

4/10 Poor

lama

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Han, kirkland

Business traveler
Liked: Cleanliness, staff & service
You get what you paid for. This area is full of motels and this is one of them. The walls are very thin especially the ceiling wall all night long thumping running upstairs sound can be hurt lately from our downstairs room
Stayed 2 nights in Apr 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Casper

Ik for a night surroundings are poor
Stayed 1 night in Apr 2025

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