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Copal Tulum Hotel

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Couples treatment rooms, body treatments, aromatherapy
Creator video
43-inch Smart TV with satellite channels, TV, Netflix
Exterior detail
Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1658 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2314 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2303 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 3100 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in Zama, Copal Tulum Hotel is within a few miles (5 km) of popular sights such as Tulum Mayan Ruins and Tulum Beach. This 85-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

  • Dos Aguas Park - 13 min walk - 0.7 miles
  • Jaguar Park - 19 min walk - 1.0 mile
  • Hospital de Tulum - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 19 min walk - 1.0 mile
  • Tulum Mayan Ruins - 11 min drive - 3.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Coco Cafe - ‬13 min walk
  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Jasmine - ‬13 min walk
  • ‪La Baguette - ‬16 min walk
  • ‪Rossina - ‬8 min walk

About this property

Copal Tulum Hotel

Guests of Copal Tulum Hotel have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for MXN 2500 per vehicle one-way. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, express check-in, and express check-out.
43-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private yards, minibars, and ceiling fans are other standard amenities. Change of towels is available on request.
2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 111 reviews
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The price is $76
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Are free cancellation options available at Copal Tulum Hotel?

Copal Tulum Hotel provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Copal Tulum Hotel?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on May 25, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Copal Tulum Hotel?

This hotel is situated in Zama within a short 20-minute walk of Jaguar Park and also 19 minutes on foot from Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Copal Tulum Hotel?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Copal Tulum Hotel?

The Healing Spot is the hotel's spa and services include prenatal massages, hot stone massages, aromatherapy, and couples treatments.

Are there luxury amenities available at Copal Tulum Hotel?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a chef service, and an al fresco restaurant at this hotel.

Does Copal Tulum Hotel have a casino?

No, Copal Tulum Hotel doesn't have a casino.

Will I find an indoor pool at Copal Tulum Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

What do couples enjoy most about Copal Tulum Hotel?

There are many amenities for couples at this hotel, including a chef service and in-room massages as well as a garden-view restaurant.

Does Copal Tulum Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Copal Tulum Hotel have a restaurant that serves breakfast?

Yes, Copal Tulum Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Copal Tulum Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Copal Tulum Hotel.

Does Copal Tulum Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Copal Tulum Hotel?

The closest major airport to Copal Tulum Hotel is Tulum Intl. Airport (TQO), which is 25.5 mi away (47 minutes by car).

Are there rooms with balconies that I can book at Copal Tulum Hotel?

Yes, every guestroom at Copal Tulum Hotel comes with a deck/patio and some offer garden views.

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 679 out of 1001 reviews
Rating 8 - Good. 148 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

TatyAnna

Liked: Cleanliness, amenities, property conditions & facilities
Staff and venue were beautiful!!
Stayed 5 nights in Feb 2026

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff! Always helpful. Rooms were perfect for our family. Having a pri ate pool is so convenient. Would recommend for sure
Stayed 7 nights in Feb 2026

10/10 Excellent

Jazmin

Stayed 2 nights in Feb 2026

8/10 Good

Kristen

Stayed 5 nights in Feb 2026

2/10 Terrible

narkima

Liked: Cleanliness, amenities, property conditions & facilities
staff was nice but the room smell like sewer
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert Comradd

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jennifer Stewart

Liked: Cleanliness, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Feb 2026

10/10 Excellent

yolanda

Stayed 3 nights in Feb 2026

6/10 Okay

Danielle

Stayed 6 nights in Feb 2026

10/10 Excellent

Chanae Nichole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service.
Stayed 3 nights in Jan 2026

10/10 Excellent

KORI RAE

Stayed 4 nights in Jan 2026

2/10 Terrible

Angud

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.
Stayed 3 nights in Feb 2026

6/10 Okay

lisa

Traveled with partner
I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jaylene

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️
Stayed 9 nights in Jan 2026

10/10 Excellent

Anne, Beckenham

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.
Stayed 6 nights in Jan 2026

10/10 Excellent

Allontae

Stayed 3 nights in Jan 2026

10/10 Excellent

Nick

Stayed 2 nights in Oct 2025

10/10 Excellent

matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Mehak

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Stayed 3 nights in Jan 2026

10/10 Excellent

Armon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Jan 2026

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Anthony, Lompoc

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly
Stayed 3 nights in Jan 2026

8/10 Good

Mikey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.
Stayed 8 nights in Jan 2026

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Stayed 11 nights in Dec 2025

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