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HOTEL PUERTA CHICHEN

3.0 star property

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Photo gallery for HOTEL PUERTA CHICHEN

A massage table set up by a poolside with a white tablecloth and pink flower petals.
A swimming pool with lounge chairs and a water tower in the background.
Terrace/patio
A stone archway leading into a dark interior space, surrounded by greenery.
A restaurant with stone walls, wooden tables, and cushioned chairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757
  • Place, Pre-Hispanic City of Chichen-Itza
    ‪17 min walk‬
  • Place, Pyramid of Kukulkan
    ‪6 min drive‬
  • Place, Court of the Thousand Columns
    ‪6 min drive‬

Room options

View all photos for Standard Room, City View

A hotel room with two beds, a wooden headboard, a small table, and a chair.

Standard Room, City View

8.8 out of 10
Excellent
(8 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

A hotel room with two beds, a window with curtains, a door, and a small table with a remote control.

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Deluxe Room, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Pool View

  • Sleeps 4
  • 1 Double Bed

Deluxe Room, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pisté

HOTEL PUERTA CHICHEN places you within a short walk of Ball Courts and within a mile (2 km) of Pre-Hispanic City of Chichen-Itza. This 48-room, 3-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.0 mile
  • Red House (El Chichanchob) - 3 min drive - 1.4 miles
  • Pyramid of Kukulkan - 6 min drive - 1.4 miles
  • Court of the Thousand Columns - 6 min drive - 1.4 miles
  • El Caracol - 7 min drive - 3.8 miles

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Pueblo Maya - ‬1 min walk
  • ‪La Palapa - ‬11 min walk
  • ‪Taco Maya - ‬2 min drive
  • ‪Hacienda Xaybe'h D'Camara - ‬6 min walk
  • ‪La Gran Chaya - ‬12 min walk

About this property

HOTEL PUERTA CHICHEN

Guests staying at HOTEL PUERTA CHICHEN enjoy access to a full-service spa, an outdoor pool, and a steam room. A stay here includes free offsite parking. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Other amenities at this spa hotel include free WiFi in public areas, coffee/tea in a common area, and a meeting room.
Guests can expect to find 39-inch flat-screen TVs with cable channels. Beds sport premium bedding. Ceiling fans and ironing boards are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.

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Hotel Mundo Maya Chichén Itzá
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  • Pool
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  • Parking included
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9.8 out of 10, Exceptional, 146 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

HOTEL PUERTA CHICHEN Hotel
HOTEL PUERTA CHICHEN Tinum
HOTEL PUERTA CHICHEN Hotel Tinum

Frequently asked questions

Are free cancellation options available at HOTEL PUERTA CHICHEN?

HOTEL PUERTA CHICHEN provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at HOTEL PUERTA CHICHEN?

As of Jul 4, 2026, prices found for a 1-night stay for 2 adults at HOTEL PUERTA CHICHEN on Jul 5, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around HOTEL PUERTA CHICHEN?

This hotel is located in Tinum, a short 17-minute walk from Pre-Hispanic City of Chichen-Itza and also 11 minutes on foot from Ball Courts. You'll also find Pyramid of Kukulkan and Cenote Ik kil within a short drive.

Is there parking available at HOTEL PUERTA CHICHEN?

No, there isn't parking at the hotel but you'll find free parking.

Is a spa located at HOTEL PUERTA CHICHEN?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does HOTEL PUERTA CHICHEN feature a casino at the property?

No, HOTEL PUERTA CHICHEN doesn't have a casino.

Will I find an indoor pool at HOTEL PUERTA CHICHEN?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What will couples enjoy most about a stay at HOTEL PUERTA CHICHEN?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does HOTEL PUERTA CHICHEN have a hot tub?

No, but this hotel does have a steam room.

Does HOTEL PUERTA CHICHEN feature a restaurant that includes a breakfast menu?

Yes, HOTEL PUERTA CHICHEN serves a full breakfast each morning for a surcharge from its restaurant.

Will HOTEL PUERTA CHICHEN allow pets to stay free of charge?

No, pets aren't allowed at HOTEL PUERTA CHICHEN.

Does HOTEL PUERTA CHICHEN have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at HOTEL PUERTA CHICHEN?

No, there aren't any guestrooms at HOTEL PUERTA CHICHEN that offer a balcony.

HOTEL PUERTA CHICHEN Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 78 reviews
Rating 8 - Good. 19 out of 78 reviews
Rating 6 - Okay. 7 out of 78 reviews
Rating 4 - Poor. 3 out of 78 reviews
Rating 2 - Terrible. 1 out of 78 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nitesh

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and room was good
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities
The staff were helpful and welcoming. The restaurant was good. The room was basic but comfortable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities
It was very clean, quiet and peaceful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, amenities
This hotel was perfect for our visit to Chien Itza. They were very helpful in organizing a guide. The rooms are lovely and clean . The garden is very nice with a lovely pool that the kids especially appreciated. I would absolutely recommend this hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wendy

Friendly staff and great tourists guide guy
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

George

Nice staff. Clean rooms an
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Shelly

Liked: Cleanliness
Beds were hard and you could hear children crying next door. Otherwise it was nice.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Norma

Liked: Staff & service
Clean room. Hot water. Noiseless, working AC!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little place to spend the night before spending the day in Chichen Itza
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in walking distance to the chichen Itzá

This is a very nice and beautiful hotel. Wi-Fi at the room, hot water in the shower and good food. Some staff speak English and are very service minded. Close to the chichen Itzá area, walking distance.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

John p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here.

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Monalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The employees were very helpful and courteous.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Bouayad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm). No internet in the rooms. Kind staff.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, room comfort

A convenient place to stay

Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Stayed 2 nights in May 2023
Verified

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Stayed 1 night in May 2023
Verified

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Good location for one night to visit chichen itza

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Stayed 1 night in Feb 2024