Shangri-La Suzhou

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A high-rise building with a modern architectural design, surrounded by other high-rise buildings and a busy urban street.

A hotel lobby with a view of the city, a reception desk, and a buffet area.

A hotel room with a large bed, a television mounted on the wall, and a city view through the window.

A hotel room with a large window, a sofa, a lamp, and a small table with apples.

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Hot tub
Spa
Parking included
Free WiFi
Restaurant

Explore the area

168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

Place, Suzhou Water Park
‪2 min drive‬
Place, Shantang Street
‪7 min drive‬
Place, Humble Administrator's Garden
‪11 min drive‬
Airport, Wuxi (WUX-Shuofang)
‪33 min drive‬

Room options

A hotel room with a sofa, armchair, bedside table, lamp, and a bed.

Premier Room, 1 King Bed, City View (Skyline)

Sleeps 3
1 King Bed
Free WiFi

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe King

Very good

City view
452 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

A high-rise building with a distinctive architectural design, surrounded by a cityscape at dusk.

Deluxe Twin

City view
452 sq ft
1 bedroom
Sleeps 3
2 Twin Beds
Free WiFi

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Horizon Deluxe King

City view
452 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

A hotel room with two beds, a desk with a TV, a chair, a small table, and a large window with a view.

Horizon Deluxe Twin

Very good

City view
452 sq ft
1 bedroom
Sleeps 3
2 Twin Beds
Free WiFi

A woman sitting in a chair by a large window with a city view.

Premier Room, 1 King Bed, City View (Skyline)

Exceptional

City view
667 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

A hotel room with a large bed, a chair, a small table with a lamp, and a view of the city through large windows.

Executive Suite King

City view
882 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

A hotel room with a large bed, a TV mounted on the wall, a desk, and a chair.

Horizon, Premier Room, 1 King Bed

City view
700 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

A hotel lobby with a reception desk, seating area, and a bookshelf.

Horizon Deluxe Twin

Sleeps 2
2 Twin Beds
Free WiFi

Horizon, Premier Room, 1 King Bed

Sleeps 3
1 King Bed
Free WiFi

A room with a large window, a telescope, a lamp, a sofa, and a table with a plant and a mug.

Premier Room, 1 King Bed, Hill View (Skyline)

Very good

Sleeps 3
1 King Bed
Free WiFi

About the neighborhood

Suzhou

Located in Huqiu District, Shangri-La Suzhou is 2.1 mi (3.4 km) from Lingering Garden and within a 10-minute drive of other popular attractions like Shantang Street. This 5-star hotel has 390 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour gym. It's connected to a shopping center in central Suzhou, and a short drive from Soody Candy Land and Suzhou Water Park.

What's nearby

Suzhou Water Park - 2 min drive - 1.5 miles
Shantang Street - 7 min drive - 4.3 miles
Suzhou University - 10 min drive - 6.3 miles
Humble Administrator's Garden - 11 min drive - 6.3 miles
Suzhou Museum - 11 min drive - 6.3 miles

Getting around

Shishanlu Station - 10 min walk
Suzhou New District Railway Tram Stop - 22 min drive
Wuxi (WUX-Shuofang) - 41 min drive

Restaurants

‪やきとり大吉 - ‬4 min walk
‪一炉一会炉端烧 - ‬1 min walk
‪神宮 - ‬2 min walk
‪一葉 - ‬2 min walk
‪南風 - ‬2 min walk

About this property

Shangri-La Suzhou

Shangri-La Suzhou features a full-service spa, an indoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for CNY 900 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.

TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Electric kettles, laptop-compatible safes, and phones are also available.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

Pool
Spa
Free WiFi
Restaurant

$65 nightly

Jul 19 - Jul 20

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Electric car charging station on site
24-hour roundtrip airport shuttle on request for a surcharge
Limo/town car service
Free self parking on site
Free valet parking on site

Food and drink

Buffet breakfast available for a fee: CNY 128 per person
3 restaurants
A bar/lounge
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Cafe Soo
Nishimura
Shang Palace

Things to do

24-hour gym
Children's pool
Full-service spa
Hot tub
Indoor pool
Outdoor tennis court
Playground
Sauna
Shopping
Steam room

Family friendly

Children's pool
In-room babysitting (surcharge)
In-room crib
Indoor pool
Laundry facilities
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

11 meeting rooms
Business center

Outdoors

Garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel

51 floors
Banquet hall
Built in 2007
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bidet
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

TV with premium cable/satellite channels

Food and drink

Electric kettle
Limited room service

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Rollaway/extra beds are available for CNY 349.8 per night
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately CNY 128 per person
Airport shuttle fee: CNY 900 per person (one-way)
Rollaway bed fee: CNY 349.8 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 2 PM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a fire extinguisher.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Shangri-La Suzhou

Shangri-La Hotel Suzhou

Shangri-La Suzhou

Shangri-La Suzhou Hotel

Suzhou Shangri-La

Suzhou Shangri-La Hotel

Shangri La Hotel Suzhou

Shangri La Suzhou

Shangri-La Suzhou Hotel

Shangri La Hotel Suzhou

Shangri-La Suzhou Suzhou

Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Is free cancellation available at Shangri-La Suzhou?

Shangri-La Suzhou offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Shangri-La Suzhou?

As of Jul 15, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Suzhou on Jul 27, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Shangri-La Suzhou?

This hotel is situated in Huqiu District, close to Shantang Street, Metro Shopping Mall, and Guanqian Street. You'll also find Soody Candy Land and Suzhou Amusement Park within a short drive.

Will I be able to park at Shangri-La Suzhou?

Yes, valet and self parking are offered for free at the hotel. An electric car charging station is also available for guests.

Is there a spa at Shangri-La Suzhou?

There is a full-service spa at this available for guests to enjoy at this hotel.

Are there luxury amenities available at Shangri-La Suzhou?

Yes, guests can indulge in luxuries such as an indoor pool, 3 restaurants, and an outdoor tennis court at this hotel.

Does Shangri-La Suzhou include a casino?

No, Shangri-La Suzhou doesn't have a casino.

Will I find an indoor pool at Shangri-La Suzhou?

Yes, this hotel has an indoor pool along with a hot tub.

Is Shangri-La Suzhou good for couples?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an indoor pool, and a full-service spa.

Does Shangri-La Suzhou have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Shangri-La Suzhou have a restaurant that serves breakfast?

Yes, Shangri-La Suzhou has 3 restaurants, and serves buffet breakfast for a surcharge.

Will Shangri-La Suzhou allow pets to stay for free?

No, pets aren't allowed at Shangri-La Suzhou.

Does Shangri-La Suzhou have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Shangri-La Suzhou?

The closest major airport to Shangri-La Suzhou is Wuxi (WUX-Shuofang), which is 22.4 mi away (41 minutes by car).

Can I book a room with a balcony at Shangri-La Suzhou?

Yes, some guestrooms at Shangri-La Suzhou offer a balcony and may feature city views.

Does Shangri-La Suzhou have a wedding venue?

There are wedding services available at Shangri-La Suzhou if that's in your vacation plans.

Shangri-La Suzhou Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Liked: Cleanliness, room comfort

Average good hotel

Reasonable hotel compared to price and place

Stayed 2 nights in Jul 2024

Verified

8/10 Good

xiaoyong

May 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.

Stayed 2 nights in Apr 2024

Verified

8/10 Good

XIN

Apr 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.

Stayed 5 nights in Apr 2024

Verified

10/10 Excellent

Francis

Nov 17, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.

Stayed 4 nights in Nov 2023

Verified

8/10 Good

WON CHUL

Dec 6, 2023

Jun

Feb 26, 2025

Terrible Service

Stayed 3 nights in Feb 2025

Verified

10/10 Excellent

Melanie

Oct 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.

Stayed 4 nights in Oct 2024

Verified

4/10 Poor

Sinisa

Jun 25, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!

Stayed 4 nights in Jun 2024

Verified

10/10 Excellent

Marius

Sep 19, 2025

TAKAYUKI

Mar 22, 2025

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。

Stayed 1 night in Mar 2025

Verified

10/10 Excellent

Dowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

属于老牌的高端酒店，交通便利，服务周到，位于新区cbd，对面就是龙湖，购物吃饭极度便利！

Stayed 1 night in Jan 2021

Verified

10/10 Excellent

shujiro

Oct 17, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地、部屋ともによし

蘇州新区日本料理屋が集中する商業街が徒歩圏と非常に便利な立地。部屋も申し分ない。

Stayed 1 night in Oct 2020

Verified

8/10 Good

Verified traveler

Apr 10, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

廊下でタバコの匂いがした。かなりがっかりした。someone smoked in his room or somewhere in the hotel. So disappointed.

Stayed 1 night in Apr 2020

Shangri-La Suzhou

Choose dates to view prices

Photo gallery for Shangri-La Suzhou

Reviews

Popular amenities

Explore the area

Room options

View all photos for Premier Room, 1 King Bed, City View (Skyline)

Premier Room, 1 King Bed, City View (Skyline)

View all photos for Deluxe King

Deluxe King

View all photos for Deluxe Twin

Deluxe Twin

View all photos for Horizon Deluxe King

Horizon Deluxe King

View all photos for Horizon Deluxe Twin

Horizon Deluxe Twin

View all photos for Premier Room, 1 King Bed, City View (Skyline)

Premier Room, 1 King Bed, City View (Skyline)

View all photos for Executive Suite King

Executive Suite King

View all photos for Horizon, Premier Room, 1 King Bed

Horizon, Premier Room, 1 King Bed

View all photos for Horizon Deluxe Twin

Horizon Deluxe Twin

View all photos for Horizon, Premier Room, 1 King Bed

Horizon, Premier Room, 1 King Bed

View all photos for Premier Room, 1 King Bed, Hill View (Skyline)

Premier Room, 1 King Bed, Hill View (Skyline)

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About the neighborhood

Suzhou

What's nearby

Getting around

Restaurants

About this property

Shangri-La Suzhou

Similar properties

Pan Pacific Suzhou

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Shangri-La Suzhou Reviews

Reviews

Wonderful

9.2/10

9.2/10

8.8/10