Crowne Plaza Changshu, an IHG Hotel

4.5 star property
Luxury hotel with a health club and a sauna

Choose dates to view prices

Photo gallery for Crowne Plaza Changshu, an IHG Hotel

Exterior
Lobby
Minibar, in-room safe, desk, soundproofing
Lobby
Indoor pool, outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
No.6 Kai Yuan Avenue, Changshu, Suzhou, Jiangsu, 215500
  • Fangta Park of Suzhou
    ‪4 min drive‬
  • Changshu Museum
    ‪5 min drive‬
  • Jiangsu Yushan Mountain National Forest Park
    ‪16 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪51 min drive‬

Room options

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About the neighborhood

Suzhou

Located 2.5 mi (4 km) from Fangta Park of Suzhou, Crowne Plaza Changshu, an IHG Hotel is within a 10-minute drive of Changshu Museum. This 4.5-star hotel has 269 rooms and welcomes guests with a restaurant, an outdoor pool, and an indoor pool.

What's nearby

  • Fangta Park of Suzhou - 4 min drive - 2.6 miles
  • Changshu Museum - 5 min drive - 3.2 miles
  • Wanda Plaza Changshu - 7 min drive - 4.4 miles
  • Jiangsu Yushan Mountain National Forest Park - 16 min drive - 6.6 miles
  • Jinji Lake - 41 min drive - 34.5 miles

Getting around

  • Changshu Station - 12 min drive
  • Suzhou North Station - 29 min drive
  • Wuxi (WUX-Shuofang) - 55 min drive

Restaurants

  • ‪幸福小灶 - ‬2 min drive
  • ‪大方圆酒家 - ‬3 min drive
  • ‪咖啡廊 - ‬1 min walk
  • ‪创达电气物资有限责任公司 - ‬2 min drive
  • ‪玲珑小镇川悦 - ‬1 min walk

About this property

Crowne Plaza Changshu, an IHG Hotel

Luxury hotel with a health club and a sauna
Crowne Plaza Changshu, an IHG Hotel features an indoor pool, an outdoor pool, and a gym. There's free parking and an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Minibars, coffee makers, and free newspapers are also standard.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Limo/town car service
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Chatterbos Bar Lounge
  • JJ Cafe
  • The Deli
  • Yu Cantonese Cuisine

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage

Accessibility

  • Elevator

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Crib
  • Pillow menu
  • Rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available
  • Cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Changshu Crowne Plaza
Crowne Plaza Changshu
Crowne Plaza Hotel Changshu
Crowne Plaza Changshu Hotel
Crowne Plaza Changshu
Crowne Plaza Changshu, An Ihg
Crowne Plaza Changshu an IHG Hotel
Crowne Plaza Changshu, an IHG Hotel Hotel
Crowne Plaza Changshu, an IHG Hotel Suzhou
Crowne Plaza Changshu, an IHG Hotel Hotel Suzhou

Frequently asked questions

What is there to do close to Crowne Plaza Changshu, an IHG Hotel?

This hotel is located in Suzhou, close to Changshu Museum, Jiangsu Yushan Mountain National Forest Park, and Fangta Park of Suzhou. You'll also find Wanda Plaza Changshu and Aeon Mall Changshu New Area within a short drive.

Is parking available on site at Crowne Plaza Changshu, an IHG Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa at Crowne Plaza Changshu, an IHG Hotel?

Spa services at the hotel include massages.

Does Crowne Plaza Changshu, an IHG Hotel have a casino at the property?

No, Crowne Plaza Changshu, an IHG Hotel doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Changshu, an IHG Hotel?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Crowne Plaza Changshu, an IHG Hotel good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Crowne Plaza Changshu, an IHG Hotel have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Crowne Plaza Changshu, an IHG Hotel have a restaurant with a breakfast menu?

Yes, Crowne Plaza Changshu, an IHG Hotel serves breakfast for a surcharge at JJ Cafe.

Will Crowne Plaza Changshu, an IHG Hotel allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Changshu, an IHG Hotel.

Are there connecting rooms at Crowne Plaza Changshu, an IHG Hotel?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Crowne Plaza Changshu, an IHG Hotel?

The closest major airport to Crowne Plaza Changshu, an IHG Hotel is Wuxi (WUX-Shuofang), which is about 23.7 mi away.

Are there rooms with balconies at Crowne Plaza Changshu, an IHG Hotel?

No, there aren't any guestrooms with balconies at Crowne Plaza Changshu, an IHG Hotel.

Does Crowne Plaza Changshu, an IHG Hotel host weddings?

Take advantage of the wedding venue at Crowne Plaza Changshu, an IHG Hotel if you plan to say "I do" during your trip.

Crowne Plaza Changshu, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 64 reviews
Rating 8 - Good. 32 out of 64 reviews
Rating 6 - Okay. 11 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

9.4/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Kwong Woei

Stayed 2 nights in Oct 2019

8/10 Good

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Changshu

I always stay here when I visit Changshu for work. It's a standard Crowne Plaza but better than other four star properties I have seen. Comfortable stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sdfg

sfgh
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

zhen yi

Liked: Cleanliness, staff & service, room comfort
Buffet spread is ok but quality of food is still not there
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is kind of old but it is maintained very well. The location is convenient to reach and very calm place.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good stay in Changshu!

I stay here everytime I visit Changhsu for work. It is the best hotel there. Rooms are nice. Some more dated than others. But convenient and clean.
Stayed 2 nights in Aug 2018

4/10 Poor

Hiranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No wifi

Booking says free wifi, but it didn't have wifi
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Chi cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

no hot water after 9am

This hotel should be rated a one star hotel. The hotel turns off the hot water after 9am each day. There is no advanced notice letting you know this before you check into your room. There is no note in the room telling you they turn off the water at 9am. They do not let you know this in any way. The hotel does not clean their dishes. The property is rude and does not care about customer service. Don't book this hotel.

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

horrible hotel. no hot water available after 9am.

This hotel is very dirty. They do not clean the dishes or restrooms. The hotel does not offer hot water after 9am in the morning. They do not give you advanced notice when you check in that hot water stops at 9am. Do not stay at this hotel. When you ask them anything, they are so rude. They do not care about customer service. This hotel should be rated a one star hotel. They do not clean things.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Changshu

I stayed for couple of days in Crown Plaza Changsu. Without any doubt it is best choice among the available ones in Chnagshu. I enjoyed every bit of my stay from comfort, food and leisure. Will definitely recommend to all visiting this.

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good experience but a little old

Good for the money spent. The hotel is a little old so there are few issues. Good breakfast buffet and nice location. I will go back again.

8/10 Good

Verified traveler

Liked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel. Hotel staff was very helpful

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High lite of trip

Hotel was better than expected English speaking Great breakfast Access to massage

6/10 Okay

Rosanna

Disliked: Property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Clean room and comfortable bed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

English speaking, no problem. good price. very comfortable. excellent breakfast buffet

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RV

Liked: Cleanliness, staff & service, property conditions & facilities

Decent hotel

Decent hotel for good price for business travelers. Wish the room temperature can be lower.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

executive suite

I got an executive suite upgrade which was really nice! Therefore, I can't say anything about the regular rooms.