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Montigo Resorts, Somerset

4.0 star property
Hotel in Shepton Mallet with a full-service spa and a health club
VIP Access

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Photo gallery for Montigo Resorts, Somerset

Breakfast, lunch and dinner served
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Front of property
Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated
Deluxe Double Room | Living area | Smart TV, DVD player

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
near Glastonbury, Shepton Mallet, England, BA4 4PR
  • Place, Kilver Court
    ‪14 min walk‬
  • Place, Royal Bath and West Showground
    ‪6 min drive‬
  • Place, Wells Cathedral
    ‪13 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Classic Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Family Suite

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Shepton Mallet

Located within a leisurely stroll of Kilver Court, Montigo Resorts, Somerset is within a few miles (5 km) of Royal Bath and West Showground. This 28-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Kilver Court - 14 min walk - 0.8 miles
  • Royal Bath and West Showground - 6 min drive - 3.4 miles
  • Wells Cathedral - 13 min drive - 7.1 miles
  • Glastonbury Tor - 18 min drive - 10.8 miles
  • Longleat Safari and Adventure Park - 24 min drive - 17.9 miles

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬10 min walk
  • ‪Highwayman Inn - ‬2 min drive
  • ‪The Cheeky Bean - ‬3 min drive
  • ‪The Thatched Cottage Inn - ‬4 min walk

About this property

Montigo Resorts, Somerset

Hotel in Shepton Mallet with a full-service spa and a health club
Guests staying at Montigo Resorts, Somerset enjoy access to a full-service spa, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and pet grooming services. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect free WiFi and Smart TVs with DVD players. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a health club, a hot tub, and a sauna.

Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 50 per accommodation, per stay
  • Food and water bowls and pet grooming services are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards. Cash is not accepted.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is a free cancellation option available at Montigo Resorts, Somerset?

Montigo Resorts, Somerset offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do near Montigo Resorts, Somerset?

This hotel is located in Shepton Mallet within a short 14-minute walk of Kilver Court. Royal Bath and West Showground is also within a driving distance of 2.5 mi.

Is parking available on site at Montigo Resorts, Somerset?

Yes, self parking is offered for free at the hotel.

Is there a spa at Montigo Resorts, Somerset?

Charlton House Spa is the hotel's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Montigo Resorts, Somerset include a casino on the premises?

No, Montigo Resorts, Somerset doesn't have a casino.

Will I find an indoor pool at Montigo Resorts, Somerset?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

Is Montigo Resorts, Somerset good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Montigo Resorts, Somerset?

Yes, guests can enjoy a spa tub at this hotel.

Does Montigo Resorts, Somerset feature a restaurant that includes a breakfast menu?

Yes, Montigo Resorts, Somerset serves continental breakfast each morning for a surcharge from its restaurant.

Will Montigo Resorts, Somerset allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Montigo Resorts, Somerset for a fee of GBP 50 per accommodation, per stay. The property also provides grooming services and food and water bowls.

Does Montigo Resorts, Somerset have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Montigo Resorts, Somerset?

The closest major airport to Montigo Resorts, Somerset is Bristol International Airport (BRS), which is 21.4 mi away (41 minutes by car).

Are there rooms with balconies at Montigo Resorts, Somerset?

No, there aren't any guestrooms with balconies at Montigo Resorts, Somerset.

Does Montigo Resorts, Somerset have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Montigo Resorts, Somerset.

Reviews

Montigo Resorts, Somerset Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 165 out of 319 reviews
Rating 8 - Good. 87 out of 319 reviews
Rating 6 - Okay. 34 out of 319 reviews
Rating 4 - Poor. 24 out of 319 reviews
Rating 2 - Terrible. 9 out of 319 reviews

Reviews

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

sharon

Business traveler
Super stay lovely room and so quiet
Stayed 3 nights in May 2025

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
For a last minute replacement very nice, staff very frendly and easy to talk to.
Stayed 1 night in Jun 2025

10/10 Excellent

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible property.

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Stayed 1 night in Apr 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Fantatastic bed and bathroom...
Stayed 1 night in Apr 2025

8/10 Good

Richard

Stayed 2 nights in Mar 2025

6/10 Okay

Jason

Stayed 1 night in Jan 2025

2/10 Terrible

Ryan

Stayed 1 night in Mar 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting.
Stayed 1 night in Feb 2025

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
Stayed 1 night in Jul 2024

8/10 Good

d

Stayed 2 nights in Jul 2024

6/10 Okay

Natasha

Stayed 1 night in Jul 2024

8/10 Good

Patricia

Stayed 6 nights in Jun 2024

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Stayed 1 night in May 2024

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

dissappointing

Very disappointing
Stayed 1 night in May 2024

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service great place to be x

Awesome we loved it
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

NEIL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Stayed 2 nights in Mar 2024

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