2/10 Terrible
Amber L.
8 jul. 2025
No le gustó: Limpieza
Horrible Experience both Customer Service and Property
We recently stayed at Lazy Pines Lodge in Shaver Lake from July 2–5 and were extremely disappointed with our experience.From the moment we walked in, the home did not appear clean—there was trash in several rooms, only one roll of toilet paper per bathroom, no dish soap, no trash bags, and a general lack of basic kitchen essentials like foil or seasonings. The garage refrigerator was broken, which forced us to store food in ice chests. One of our children is Type 1 diabetic, and his medication had to be moved from the broken fridge, which also had ants inside.There were no extra towels or sheets, and the dryer didn’t work. The washer had wet towels and sheets left inside, making the garage smell like mildew. The return air vent was filthy—we had to replace the filter ourselves just to get the fan running better. In the primary bedroom, the cold water in one sink didn’t work because the faucet was broken. There were also spider webs and spiders throughout the downstairs.When we reached out to the management company (Guest Equity), we were advised to hang dry towels and told a handyman would stop by. We specifically requested that he come when we were home, but he entered without our knowledge while our personal belongings were there—completely unacceptable.For the amount charged (including a hefty cleaning fee), this property fell far below expectations. We were on a family vacation and expected a clean, well-maintained home with
Amber L.
Se hospedó 3 noches en julio de 2025