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Hotel HW Express

3.0 star property

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Photo gallery for Hotel HW Express

Reception
Junior Double Room | In-room safe, soundproofing, free WiFi, bed sheets
Free daily buffet breakfast
Front of property
Standard Room | In-room safe, soundproofing, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
60 San Antonio, Santiago, Región Metropolitana, 8320259
  • Place, Santa Lucia Hill
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Palacio de la Moneda
    ‪9 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, soundproofing, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, soundproofing, free WiFi, bed sheets

Standard Twin Room

10.0 out of 10
Exceptional
(5 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

In-room safe, soundproofing, free WiFi, bed sheets

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

In-room safe, soundproofing, free WiFi, bed sheets

Junior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago

Located in Downtown Santiago, Hotel HW Express is next to San Francisco Church and Barrio París-Londres. This 40-room, 3-star hotel welcomes guests with conveniences like free breakfast, a coffee shop/cafe, and free in-room WiFi. Centrally located in Santiago, the hotel is connected to a rail/subway station, and a short walk from Municipal Theatre of Santiago and Paseo Ahumada.

What's nearby

  • San Francisco Church - 1 min walk - 0.1 miles
  • Santa Lucia Hill - 4 min walk - 0.3 miles
  • Plaza de Armas - 7 min walk - 0.4 miles
  • Santiago Town Square - 8 min walk - 0.5 miles
  • Palacio de la Moneda - 9 min walk - 0.5 miles

Getting around

  • Santa Lucia Station - 4 min walk
  • Parque Almagro Station - 16 min walk
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Almacruz Hotel y Centro de Convenciones - ‬1 min walk
  • ‪Da Dino - ‬2 min walk
  • ‪Restaurante Vichuquen - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Dominó Estado - ‬3 min walk

About this property

Hotel HW Express

Guests of Hotel HW Express enjoy features like free WiFi in public areas. You can take advantage of free offsite parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and laptop-compatible safes. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A coffee shop/cafe
  • Snack bar/deli

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Renovated entire property - April 2024

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of USD 100 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel HW Express Hotel
Hotel HW Express Santiago
Hotel HW Express Hotel Santiago

Frequently asked questions

What's there to do close to Hotel HW Express?

This hotel is situated in Downtown Santiago, just steps from Barrio París-Londres and Municipal Theatre of Santiago, and within a short walk of Santa Lucia Hill. You'll also find Plaza de Armas and Palacio de la Moneda less than a mile away.

How much does it cost to stay at Hotel HW Express?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Hotel HW Express on Apr 11, 2026 start from $61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel HW Express?

Yes, though parking is limited parking.

Does Hotel HW Express feature a casino?

No, Hotel HW Express doesn't have a casino.

Will I find an indoor pool at Hotel HW Express?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel HW Express?

Couples staying at this hotel will appreciate amenities like a coffee shop/cafe and a free daily breakfast plus some guestrooms include a city view.

Does Hotel HW Express have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel HW Express have a restaurant with a breakfast menu?

Yes, Hotel HW Express serves free buffet breakfast each morning from its cafe.

Will Hotel HW Express allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel HW Express.

Does Hotel HW Express have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel HW Express?

The closest major airport to Hotel HW Express is Santiago Intl. Airport (SCL), which is 11.8 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Hotel HW Express?

No, there aren't any guestrooms with balconies at Hotel HW Express.

Hotel HW Express Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 73 out of 119 reviews
Rating 8 - Good. 36 out of 119 reviews
Rating 6 - Okay. 5 out of 119 reviews
Rating 4 - Poor. 5 out of 119 reviews
Rating 2 - Terrible. 0 out of 119 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marina

Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities
Great hotel, excellent rooms and locations if one wants to be in town center. Breakfast is ok. One big negative, they refuse to store luggages.
Stayed 1 night in Dec 2025

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel rooms are relatively new and comfortable, the breakfast is good and the location is ace. The only down for us was getting to the hotel and finding out they did not offer to keep luggage in the location. So, we had to wait a couple of hours with our luggage for the check-in time. If you are coming from an international flight consider messaging the hotel and pay the extra for an early check-in.
Stayed 3 nights in Dec 2025

6/10 Okay

Keith A

Liked: Cleanliness
No way to store luggage if arriving prior to check-in or leaving after check-out - one of few hotels with no such availability. Only one key per room allowed. reception is staffed around the clock, but staff is often indifferent. A comfortable bed and quality linens and pillows, as cited in other reviews, a primary reason for choosing this hotel. There was good daily cleaning The room was basically two beds and two small night stands in a small space - a very small closet with just three hangers, no desk or chair - nowhere for a laptop computer or anything else. Bathroom badly designed – door does not open and close easily without ramming oneself. There is no clothes line in the bathroom. Showers have sporadic lukewarm and tepid water, never hot – no way to keep water in the shower, so it gathers on the bathroom floor. No shower soap after asking twice – toiletries not of good quality, I recommend bringing your own. Bathroom had no tissues, no wash cloths, and bad lighting. The small round mirror was the only one in the room. Breakfast was horrendous – an assortment of dry stale pastries, eggs, hotdogs, two corn cereals, orange drink. Hardly anything edible. The hotel is centric and convenient for exploring the historic center and some major museums, as well as the two big Cerros. It's a busy street with lots of busses, though noise was not really an issue. The neighborhood is very dirty with trash and garbage everywhere, and many blocks have an acrid odor of urine.
Small and inconvenient room, but good beds.
Stayed 5 nights in Dec 2025

8/10 Good

sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room clean, nice staff at front desk, helped arrange taxi to airport, and tours. But breakfast was simple. They did not have luggage hold so we had to pay extra to get into our room even though it was ready! Also day we left we had to pay extra for our bags on a tour before going to airport since a late departure! The luggage fees and extra room fee made up for a lower priced hotel. Next time I will verify these things I’ve always took for granted in the past. That really added up!!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Zhao, SURREY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, staff is helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful. Location was great. Breakfast was simple but nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the modern boutique style of the hotel, loved the breakfast and Flor is amazing guest ambassador of the hotel. The room comfortable, the location of the hotel is strategic to most historic attractions and Barrio Larrastegui, - worth staying and choosing as your next stay. At night the location is the opposite of the day transit quiet/noisy. A downer is they don't have a storage to hold your suitcases as many hotels but I was refereed to a nearby hotel at a reasonable rate price.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gurcan

Liked: Cleanliness, staff & service, amenities
Everything was good. Location was central. Room was updated. Bathroom was updated and clean. Bed was comfortable. Only issue I had was the coffee served at breakfast. It was weak and low quality
Stayed 2 nights in Nov 2025

8/10 Good

Walter Antonio Gonzalez

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect, location, staff, Room.
Stayed 4 nights in Nov 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Efficient service. Note: there's no coffee machine in the room and the included breakfast starts at 7:00 ( 7:30 on Sundays). As most trips outside Santiago start before 7:00, you'll probably miss it. This is, obviously, not the hotel fault, but it's something to keep in mind if you can't function in the morning unless properly caffeinated.
Stayed 4 nights in Nov 2025

8/10 Good

Ramon Alejandro Caballero

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast, too many room restrictions.
Stayed 5 nights in Nov 2025

4/10 Poor

Kun-Won

Traveled with family
Disliked: Amenities, property conditions & facilities
Foods for breakfast are neither tasty nor fresh. The bathroom is too tight. It doesn't suit the categories of a hotel. more like a motel.
Stayed 1 night in Nov 2025

10/10 Excellent

Joaquin

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nos encanto las amenidades de la habitación. Tuvimos una pequeña cocina y una ante sala.
Stayed 7 nights in Oct 2025

8/10 Good

Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 3 nights in Oct 2025

10/10 Excellent

Freeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados y las empleadas fueron muy amables. La habitación muy limpia. Amé el lugar.
Stayed 4 nights in Oct 2025

4/10 Poor

Dougie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The negatives: The breakfast was awful — everything tasted cheap, processed, and bland. The servers put out the bare minimum, so after just a couple of guests the food trays were already empty. The area around the hotel is terrible; the staff themselves advised us not to go out after dark. There are drug users and homeless people openly urinating in the street. The hotel also has an absurd policy that does not allow guests in your room. I’ve stayed in hundreds of hotels around the world and have never encountered such a restriction. It’s ridiculous — if I’m paying for the room, I should be free to decide who enters it. To make things worse, most of the staff were rude and unhelpful. We honestly couldn’t wait to leave. Do yourself a favour: avoid this hotel and this area altogether.
Stayed 6 nights in Oct 2025

8/10 Good

mido

Liked: Cleanliness, property conditions & facilities, room comfort
I arrived at noon and didn’t have a place where to store luggage they had me wait until 3 o’clock before I got into my room, which is fair enough if there were no rooms available, but they were plenty.
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Thiara

Stayed 2 nights in Sep 2025

4/10 Poor

Maribel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Aug 2025

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025