We checked into the property on a Friday, temperatures were at an alarming low. The house was freezing. We were informed they the heater was broken and they tried to fix it before we arrived but were unsuccessful. So I guess they decided we have their money and it wasn’t their problem. I tried to contact the host and she stated she was busy and out of town. She then later called and said someone went to the house and fixed the old heater. We never saw them. The house did eventually warm up, Saturday night, but by then we had already purchased heaters and extra blankets because the house did not have any, nor did they have washcloths. Our host did not seem to care and neither did the owners, because I asked for them to call and they never did. We made the best out of our situation and we know we will not get reimbursed. The house was nice and clean, but it was a high of 32 degrees with no heat.