When I arrived and went in the lobby, there was no one at the front desk. There was a sign saying "I have stepped away. Please call my cell phone". As I was calling the number, a man came out to the desk looking dishevled, with shaky hands. He spent 10 to 15 minutes trying to log in to the computer, with no luck. He went in the back and came back out with another woman, who tried to help. She kept moaning that she was in pain. That lady left, then he first guy wwnt next door to another b hotel to bring over a former Rodeway employee to help him sign in to the computer. To make a VERY long story short, I found out that they had given away my room (which i had already paid for on Expedia) to someone using my name, reservation number, and account number!! Her must have given him MY paid-for room without checking his ID. Other strangeness ensued, but I'm running out of space here. Worst hotel experience of my life! And I've been to thousands.