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Best Western Hotel Austria & Spa

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Photo gallery for Best Western Hotel Austria & Spa

A modern bathroom with a large bathtub, wooden benches, and potted plants.
A restaurant interior with multiple tables and chairs, a brick wall, and large windows.
A modern interior with a spiral staircase, a reception area, and a potted plant.
A hotel room with a bed, a desk, a chair, a small table, and a bedside lamp.
An outdoor seating area with tables and chairs, a covered section with umbrellas, and a building with a sign reading "BW BestWestern".

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
20 Bis Place Massenet, Saint-Etienne, 42000
  • Place, Stade Geoffroy-Guichard
    ‪15 min walk‬
  • Place, Zenith Saint-Etienne Metropole
    ‪4 min drive‬
  • Place, Saint-Etienne Golf Club
    ‪6 min drive‬
  • Airport, Saint-Etienne (EBU-Saint-Etienne - Loire Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room, Multiple Beds, Non Smoking

A hotel room with a bed, a bedside table, a chair, a wardrobe, and a painting on the wall.

Superior Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

A hotel room with a bed, bedside table, chair, desk, and a small table with a plant.

Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a small table, and a bedside lamp.

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a nightstand, a painting on the wall, and a window with curtains.

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • Free WiFi

Superior Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • Free WiFi

Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Saint-Etienne

Best Western Hotel Austria & Spa places you within a short walk of Musée d'Art Moderne de Saint-Etienne and within a mile (2 km) of Stade Geoffroy-Guichard. This hotel welcomes guests with conveniences like a full-service spa, a business center, and a 24-hour front desk.

What's nearby

  • Stade Geoffroy-Guichard - 15 min walk - 0.8 miles
  • Musée des Verts - 15 min walk - 0.8 miles
  • Cité du Design - 2 min drive - 1.3 miles
  • Zenith Saint-Etienne Metropole - 4 min drive - 1.3 miles
  • Saint-Etienne Golf Club - 6 min drive - 1.9 miles

Getting around

  • Saint-Etienne-La Terrasse Station - 3 min walk
  • Saint-Etienne (EBU-Saint-Etienne - Loire Intl.) - 16 min drive

Restaurants

  • ‪Brasserie Geoffroy Guichard - ‬19 min walk
  • ‪Pizza Cosy - ‬2 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Chaudron Vert - ‬10 min walk
  • ‪McDonald's - ‬14 min walk

About this property

Best Western Hotel Austria & Spa

Best Western Hotel Austria & Spa features a full-service spa, a business center, and spa services. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables.
Guests can expect to find 40-inch LED TVs with cable channels. Coffee makers, safes, and phones are also standard.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Offsite parking available (EUR 20 per day)

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff

Business services

  • Business center

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathrobes
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • This property welcomes pets

Important information

Fees

You'll be asked to pay these charges at the property:

  • An effective city/local tax rate of 5.50 percent will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately EUR 15 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 20 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Best Western Hotel Austria
Best Austria & Saint Etienne
Best Western Hotel Austria Spa
Best Western Hotel Austria & Spa Hotel
Best Western Hotel Austria & Spa Saint-Etienne
Best Western Hotel Austria & Spa Hotel Saint-Etienne

Frequently asked questions

What can I see near Best Western Hotel Austria & Spa?

This hotel is located in Saint-Etienne, a short 16-minute walk from Stade Geoffroy-Guichard and also 20 minutes on foot from Musée des Verts. You'll also find Saint-Etienne Golf Club and Cité du Design within a short drive.

How much does it cost to stay at Best Western Hotel Austria & Spa?

As of Jul 12, 2026, prices found for a 1-night stay for 2 adults at Best Western Hotel Austria & Spa on Jul 17, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Hotel Austria & Spa?

No, there isn't parking available at the hotel.

Is there a spa available at Best Western Hotel Austria & Spa?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Best Western Hotel Austria & Spa have a casino at the property?

No, Best Western Hotel Austria & Spa doesn't have a casino.

Is there an indoor pool at Best Western Hotel Austria & Spa?

No, there is no indoor pool at this hotel.

Is Best Western Hotel Austria & Spa a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like bathrobes as well as a hot tub and a full-service spa.

Are there hot tubs at Best Western Hotel Austria & Spa?

No, but this hotel does have a sauna.

Does Best Western Hotel Austria & Spa have a restaurant that serves breakfast?

Yes, Best Western Hotel Austria & Spa serves an English breakfast each morning for a surcharge from its snack bar.

Does Best Western Hotel Austria & Spa allow pets to stay for free?

Although pets can't stay for free, they are welcome at Best Western Hotel Austria & Spa.

Are there connecting rooms at Best Western Hotel Austria & Spa?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Best Western Hotel Austria & Spa?

The closest major airport to Best Western Hotel Austria & Spa is Saint-Etienne (EBU-Saint-Etienne - Loire Intl.), which is 7.3 mi away (16 minutes by car).

Are there rooms with balconies at Best Western Hotel Austria & Spa?

No, there aren't any guestrooms at Best Western Hotel Austria & Spa that offer a balcony.

Best Western Hotel Austria & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 27 out of 64 reviews
Rating 8 - Good. 19 out of 64 reviews
Rating 6 - Okay. 12 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff service from all the family
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

lombardo

Liked: Cleanliness, staff & service, amenities
Top !
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Great hotel for walking distance to the St Etienne football stadium. Basic but with excellent staff. Worth noting sauna/spa has an extra fee
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Hadj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities
Un petit déjeuné bien varié avec de belles présentations de fruits ! Personnel attentif et tres agréable, bouteille d'eau proposée pour la journee de travail, de petites attention qui donnent envie d'y revenir !
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le spa n'est pas proposé spontanément, c'est dommage
Stayed 1 night in Apr 2026
Verified

8/10 Good

Lionel

Liked: Cleanliness, staff & service, amenities
Bien bonne literie
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities
Personnel accueillant et à l'écoute
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Ketsia

Liked: Cleanliness, staff & service
Les chambres sont propre mais organisation pas fameux j’ai voulu annuler le petit déjeuner car je devais partir tôt impossible de ce faire rembourser, petit déjeuner beurre périmé assez déçu
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Novia

Liked: Cleanliness, property conditions & facilities
La chambre était très propre. Une bouilloire à disposition , un service très apprécié. Le personnel très agréable et le restaurant est très bien .
Stayed 1 night in Jan 2026
Verified

8/10 Good

Chantal

Liked: Cleanliness, staff & service, amenities
Nous avons appréciés le personnel très très aimable, le point négatif le contenu du petit déjeuné
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Tout le monde est très accueillant. Bien placé, chambre propre et bien équipée. Je recommande le restaurant
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Antoine

Liked: Staff & service
Disliked: Property conditions & facilities
Une super réception, mais énormément dessus des photos a la réalité.. Impossible de s'asseoir sur le toilette trop serré dans la salle de bain. La douche pas de pression et des fuites enormes sur la colone de douche. Le petit déjeuner laisse à désirer.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Djailani

Un séjour mais sa va
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel, il reste cher pour le lieu et l'emplacement, mais belle surprise et belle decouverte de son restaurant. Pour le prix j'aurai prefere avoir un spa gratuit. 30€/personne c'est abusé.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent !

Hôtel parfait ! L’accueil est excellent. Chaque personne est très agréable. Les plats au restaurant sont très bons donc je mange sur place à chaque fois sans hésitation. Parking au pied de l’hôtel quand il y a de la place. Les chambres sont à la hauteur du reste. Merci
Stayed 1 night in Apr 2025
Verified

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service
Très bon service et accueil seul bémol les wc sont dans un espace tout simplement beaucoup trop étroit !
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Matty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne surprise

Chambre très propre, bien agencée, confortable et petit déjeuner très complet et joliment présenté ( brochettes de fruits frais etc).
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ilima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne accueil et tout et parfait
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très accueillant, propre et accessible. Un parking juste au pied de l’hôtel. Le restaurant est à faire, ne cherchez pas ailleurs. La cuisine est excellente.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

ATTENTION ARNAQUE!!

ATTENTION ARNAQUE!! Personnel très bien, une très très bonne table (super restaurant). Gros point noir: sur la réservation HOTEL.COM un spa et mis en avant comme faisant partie de l'hotel, mais en arrivant sur place on nous annonce qu'il n'est pas compris, il faut le payer a part... autrement dis communication MENSONGEREvia le site hotel.com... ca ca ne passe pas!!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très gentil
Stayed 1 night in Nov 2024
Verified

8/10 Good

Rodolphe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très confortable et propre, le restaurant pour le soir au top, tres bon. Bemol: parking sur voirie payant, spa payant,
Stayed 1 night in Apr 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RAS
Stayed 1 night in Jun 2024