The host was nice and responded quickly to the few issued we had during our stay. I will say that the pictures on the listing make everything appear much larger than they really are. The bathroom & shower on the main level is so tiny if you are claustrophobic you will not able to use it. The bed rooms upstairs were really nice and spacious and the pool table, tv room & jacuzzi was great. There were some things I noticed that needed better maintenance (doors, door knobs, outlets, propane BBQ grill, ect..). This property just ended up not being quite what we expected, we did have a good family trip though.