I have traveled extensively and stayed at luxury properties to hostels. A reasonable person would expect higher quality and better service when spending thousands of dollars more on the same length of stay, but there is still a baseline expectation for cleanliness. Our stay at Babbling Brookside was extremely disappointing due to the cleanliness, property management, and wasted time spent trying to deal with what I would describe as nearly uninhabitable conditions.
Character limit doesn’t allow a detailed review; if Lava Springs (LSVR) responds, I expect them to defend themselves without providing key information to try and discredit this review.
3-night stay, parents arrived the first night with my wife, kids, and I arriving late the 2nd night. On arrival, every surface was dirty. Parents started cleaning before notifying LSVR. Traci sent a cleaner, but after hours they let her go to salvage their evening. Upon my arrival, I uncovered bedding with stains and hair, partially clogged shower, discolored shower curtains, exposed wiring, and the list goes on and on.
Next morning had an all-day event and called LSVR and VRBO after. Parents didn’t notify VRBO at check-in, so it was on LSVR to resolve. Shared our dissatisfaction and requested some compensation. Were told we waited until our last night and threatened to extort reimbursement. Nothing was done, they ignored our follow-ups, and we paid more than double the avg. nightly rate. Will never stay at a LSVR property again.