A lot of small hassles. Booked through Expedia today, chose nonrefundable since I was on my way to the hotel- no pet fee was mentioned. I tried calling the hotel many times just to give them a heads up that I had a pet with me, but never got through…. I was stuck in a automated voicemail loop. When I got to the hotel I was charged $75 as a pet fee. When I said it was not mentioned when I booked the reservation, they said “ that’s why we tell everyone to book through our website.” Um pretty sure that level of sophistication is currently available through the Internet? When I mentioned I had tried to call,”oh, our phones are broken.” The phone in the room itself would not connect to the front desk. What are you supposed to do if there’s an emergency and you need to reach the front desk? Anyhow, but seems like a decent price suddenly became kind of an expensive price for mediocre experience.
In addition, the hotel is undergoing construction. The marketplace was closed, so there were no food options, not even vending machine machines for drinks. I got carryout, but then there were no napkins or silverware in the room. I asked at the front desk, and it took her five minutes to run all the way around the hotel and go someplace to get plastic silverware.
I feel bad for the employees! Could be a nice hotel, my room is nice and things are modern, in good condition and clean, but seems disorganized.