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Hotel & Spa La Mansión del Burro Azul

3.5 star property

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Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sundeck
Check-in/check-out kiosk
Standard Room, 1 King Bed | Room amenity
Standard Room, 1 King Bed | Courtyard view
Classic Room, 2 Double Beds | Living area | 40-inch flat-screen TV with cable channels, TV, DVD player

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Business services
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Place, Alameda Hidalgo Park
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪10 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Lobby

Classic Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 64 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Double Bed

  • Sleeps 2
  • Free WiFi

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, down comforters

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Large Twin Bed and 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 86 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Queen Bed

  • 86 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel & Spa La Mansión del Burro Azul is a leisurely stroll from popular sights such as Theater of the Republic and Neptune Fountain. This 3.5-star hotel has 17 rooms and welcomes guests with a coffee shop/cafe, a full-service spa, and free in-room WiFi. It's connected to the convention center in central Querétaro and also close to Santa Rosa de Viterbo Temple and Franciscan Missions.

What's nearby

  • Plaza de Armas - 5 min walk - 0.3 miles
  • Zenea Garden - 7 min walk - 0.4 miles
  • Alameda Hidalgo Park - 7 min walk - 0.4 miles
  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.6 miles
  • Theater of the Republic - 10 min walk - 0.6 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 38 min drive

Restaurants

  • ‪Casa Sakura - ‬3 min walk
  • ‪Mengu Maiz - ‬3 min walk
  • ‪Trattoria La Nonna - ‬4 min walk
  • ‪Bar La Asamblea Deportiva - ‬3 min walk
  • ‪Cafeteria La Palma - ‬4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

A full-service spa, a sauna, and free WiFi in public areas are featured at Hotel & Spa La Mansión del Burro Azul. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 800 per vehicle roundtrip, as well as limo/town car service. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this hot springs hotel include coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area.
40-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include private yards, ovens, and stovetops.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Late-night room service
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM—-11:00 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Hotel & Spa La Mansión del Burro Azul.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Are free cancellation options available at Hotel & Spa La Mansión del Burro Azul?

Hotel & Spa La Mansión del Burro Azul offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?

As of Jun 21, 2026, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on Jul 12, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel & Spa La Mansión del Burro Azul?

This hotel is situated in Downtown Querétaro, just steps from Casa de la Zacatecana Museum and Plaza de Los Fundadores, and within a short walk of Plaza de Armas. You'll also find Aqueduct of Santiago de Querétaro and Alameda Hidalgo Park less than a mile away.

Will I be able to park at Hotel & Spa La Mansión del Burro Azul?

No, there isn't parking available at the hotel.

Is there a spa available at Hotel & Spa La Mansión del Burro Azul?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, detox wraps, and hydrotherapy.

Does Hotel & Spa La Mansión del Burro Azul include a casino at the property?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a casino.

Is there an indoor pool at Hotel & Spa La Mansión del Burro Azul?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel & Spa La Mansión del Burro Azul?

Amenities that appeal to couples at this hotel include a pillow menu, late-night room service, and a rainfall showerhead.

Are there hot tubs at Hotel & Spa La Mansión del Burro Azul?

No, but this hotel does have a sauna.

Does Hotel & Spa La Mansión del Burro Azul have a restaurant with a breakfast menu?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a restaurant that serves breakfast.

Does Hotel & Spa La Mansión del Burro Azul allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel & Spa La Mansión del Burro Azul.

Are there connecting rooms at Hotel & Spa La Mansión del Burro Azul?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel & Spa La Mansión del Burro Azul?

The closest major airport to Hotel & Spa La Mansión del Burro Azul is Queretaro Intl. Airport (QRO), which is 20.7 mi away (38 minutes by car).

Can I book a room with a balcony at Hotel & Spa La Mansión del Burro Azul?

Yes, some guestrooms at this hotel offer either a balcony and a patio.

Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 220 out of 452 reviews
Rating 8 - Good. 125 out of 452 reviews
Rating 6 - Okay. 73 out of 452 reviews
Rating 4 - Poor. 20 out of 452 reviews
Rating 2 - Terrible. 14 out of 452 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Martha

The place is absolutely beautiful and original.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station
Verified

6/10 Okay

Carlos

Disliked: Staff & service, amenities
Location
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They need to update the pictures, we were expecting a spa restaurant, and more, the pictures don't match the actual hotel.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

leticia

Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023
Verified

6/10 Okay

KARLA

Liked: Cleanliness, staff & service
En la página de internet se aprecia una la terraza muy agradable con los sillones y la fogata, actualmente no funciona este espacio para los huéspedes y no se advierte en ningún lado de la página que está fuera de servicio, tampoco funcionaba el jacuzzi y no ofrecen desayunos como lo ilustraba una de las fotos que ví en la página cuando reservé mi estancia. Creo que deberían actualizar su información y advertirle al cliente que no todos los servicios están funcionando pues me desilusionó un poco no poder hacer la reunión con mis amigos en la terraza y no poder usar los servicios que parecían ofrecer: desayuno y jacuzzi. El personal es muy amable y la instalaciones están limpias. La habitación es un poco obscura para mi gusto y la TV no prendió nunca. El ventilador no se puede dejar prendido pues la luz del foco no se puede apagar con el dimmer, o sea que tampoco fue de utilidad. En fin, sirva esto para que mejoren su oferta de servicios, el lugar acaba de cambiar de adminsitración según me explicaron, si informaran esto de antemano no se sentiría como engaño. Saludos,
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Es muy elevado el costo para no tener estacionamiento la verdad no me gustó mucho la atención cuando pedí información para la factura me dijeron que buscara en la página web no hubo mucha ayuda
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Abdiel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El spa estuvo muy bien. Nos gustó mucho. Lo que sí el colchón estaba muy duro y amanecimos adoloridos. Ya necesitan cambiarlos
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Monica Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joanna Carolina

Liked: Cleanliness, property conditions & facilities
Todo muy bien. Centrico y limpio
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Angélica

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias, por ayudarme con mis papas de la 3ra edad, fueron muy amables y pacientes con ellos. Mil veces lo recomiendo. Gracias!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Habitación limpia
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal antes, durante y después siempre es cálida y amable, se siente en casa estar en la mansión
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje Ideal para descansar, muy cerca del centro, servicio de 10
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo. Buena estancia
Stayed 2 nights in May 2025
Verified

8/10 Good

Dariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente, un poco deteriorado en comparación con las fotos.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Christian mayela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comodidad y ame el servicio de spa
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Dog

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonita y el personal es muy amable
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atencion, delicioso desayuno y bonitas vistas
Stayed 1 night in Dec 2024
Verified

8/10 Good

Verónica Raquel

Liked: Cleanliness, staff & service

Agradable

El hotel es céntrico y nos permitió acceder a diferentes zonas turísticas, la atención del personal fue muy amigable y atenta.
Stayed 2 nights in Dec 2024

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