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Shangri-La Qinhuangdao

Property class: 5 and above

Choose dates to view prices

Photo gallery for Shangri-La Qinhuangdao

A spacious lobby with large windows, elegant chandeliers, and a variety of seating arrangements.
A modern hotel lobby with large windows, comfortable seating, and a view of the ocean.
A high-rise hotel with a prominent 'Shangri-La' sign, located near a waterfront with a well-lit promenade and a beach.
A beach with a parking area and a park with a playground.
A modern building with a glass facade, a landscaped park area with pathways, and a waterfront view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
123 Hebin Road, Haigang District, Qinhuangdao, Hebei, 066000
  • Place, Yanshan University
    ‪10 min walk‬
  • Place, Xinao Underwater World
    ‪12 min walk‬
  • Place, Beidaihe Beach
    ‪27 min drive‬
  • Airport, Qinhuangdao (SHP)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the sea through large windows.

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 485 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Balcony, Sea View

A modern bathroom with a large mirror, a sink, a bathtub, and a shower area.

Deluxe Room, 1 King Bed, Balcony, Sea View

  • Sea view
  • 485 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Family Seaview King

A hotel room with a large bed, two bedside tables, a chair, a small table, and a view of the sea.

Executive Family Seaview King

  • Sea view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon, Room, 1 King Bed, Balcony, Sea View

A hotel room with a large bed, a desk, a chair, and a view of the sea.

Horizon, Room, 1 King Bed, Balcony, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 King Bed

A hotel room with a large window, a sofa, a chair, a small table, and a desk.

Executive Suite, 1 King Bed

  • Sea view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, Sea View

A hotel room with two beds, a desk, a chair, and a large window with a view.

Deluxe Room, 2 Twin Beds, Sea View

  • Sea view
  • 485 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, Balcony, Sea View

A hotel room with two beds, a large window with a view, and a decorative wall panel.

Deluxe Room, 2 Twin Beds, Balcony, Sea View

  • Sea view
  • 485 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, City View

A hotel room with two beds, a large window with a city view, a desk with a chair, and a decorative wall panel.

Deluxe Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 483 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon, Room, 2 Twin Beds, Balcony, Sea View

A hotel room with a bed, a nightstand with a lamp, and a vase of flowers.

Horizon, Room, 2 Twin Beds, Balcony, Sea View

  • Sea view
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

Premier Room, 1 King Bed, Balcony, Sea View

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Qinhuangdao

Located in Haigang District, Shangri-La Qinhuangdao is a leisurely stroll from popular sights such as Yanshan University and Qinghuangdao Stadium. This 5-star hotel has 323 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Yanshan University - 10 min walk - 0.6 miles
  • Xinao Underwater World - 12 min walk - 0.7 miles
  • Qinghuangdao Stadium - 3 min drive - 0.8 miles
  • Beidaihe Beach - 27 min drive - 9.0 miles
  • Nandaihe Golden Beach - 29 min drive - 15.7 miles

Getting around

  • Shanhaiguan Railway Station - 26 min drive
  • Qinhuangdao (SHP) - 29 min drive

Restaurants

  • ‪Quan Ju De beijing duck restaurant 全聚德烤鸭店 - ‬7 min drive
  • ‪Xiao Dao Dou Niu Ja - ‬7 min drive
  • ‪星巴克 - ‬7 min drive
  • ‪KFC 肯德基 - ‬7 min drive
  • ‪KFC 肯德基 - ‬6 min drive

About this property

Shangri-La Qinhuangdao

Shangri-La Qinhuangdao features a full-service spa, karaoke, and an indoor pool. There's free parking and a train station shuttle. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

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  • Pool
  • Parking included
  • Free WiFi
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9.8 out of 10, Exceptional, 6 reviews
$82 nightly
The price is $87
Oct 26 - Oct 27
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CNY 175 to 175 for adults and CNY 88 to 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafe Qin
  • 秦香阁中餐厅

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Indoor pool
  • Karaoke
  • Mini golf
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Segway rentals/tours

Family friendly

  • Arcade/game room
  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43,056 square feet of conference space

Outdoors

  • Direct access to the beach
  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-width doorways

More

  • 1 building
  • 23 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 414 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 175 to 175 for adults, and CNY 88 to 175 for children
  • Rollaway bed fee: CNY 414 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-noon
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the train station pick-up service (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Shangri La Hotel Qinhuangdao
Shangri La Qinhuangdao
Shangri Hotel Qinhuangdao
Shangri Qinhuangdao
Shangri-La Qinhuangdao Hotel
Shangri La Hotel Qinhuangdao
Shangri-La Qinhuangdao Qinhuangdao
Shangri-La Qinhuangdao Hotel Qinhuangdao

Frequently asked questions

Are free cancellation options available at Shangri-La Qinhuangdao?

Shangri-La Qinhuangdao offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Shangri-La Qinhuangdao?

As of Oct 18, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Qinhuangdao on Oct 19, 2026 start from $87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Shangri-La Qinhuangdao?

This hotel is situated in Haigang District within a short 12-minute walk of Qinghuangdao Stadium. You'll also find Lianfeng Mountain Park and Tanghe River Park within a short drive.

Will I be able to park at Shangri-La Qinhuangdao?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa at Shangri-La Qinhuangdao?

There is a full-service spa available for guests to enjoy and services include hydrotherapy, massages, and body treatments.

Are there luxury amenities available at Shangri-La Qinhuangdao?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and a full-service spa at this hotel.

Does Shangri-La Qinhuangdao include a casino at the property?

No, Shangri-La Qinhuangdao doesn't have a casino.

Will I find an indoor pool at Shangri-La Qinhuangdao?

Yes, this hotel has an indoor pool along with a hot tub.

Is Shangri-La Qinhuangdao a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and couples/private dining.

Does Shangri-La Qinhuangdao have a hot tub?

No, but this hotel does have a sauna.

Does Shangri-La Qinhuangdao feature a restaurant that includes a breakfast menu?

Yes, Shangri-La Qinhuangdao serves buffet breakfast for a surcharge each morning at Cafe Qin.

Will Shangri-La Qinhuangdao allow pets to stay free of charge?

No, pets and service animals aren't allowed at Shangri-La Qinhuangdao.

Does Shangri-La Qinhuangdao have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Shangri-La Qinhuangdao?

The closest major airport to Shangri-La Qinhuangdao is Qinhuangdao (SHP), which is 12.5 mi away (29 minutes by car).

Can I book a room with a balcony at Shangri-La Qinhuangdao?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea and city views.

Shangri-La Qinhuangdao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 31 reviews
Rating 8 - Good. 8 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Very expensive for the condition of this hotel.
Stayed 5 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
To call this a 5 star Shangri-La is a not accurate. After checking in to our paid upgraded room we noticed the AC wasnt working in the bedroom (had a big room with seperate living room). the engineers arrived and quickly fixed so that air was coming out, however we notice that it was not cool air but just natural air as they call it. keep in mind this is in end of May where temperatures are between 22-28 degrees outdoors with the sun constantly on the rooms. I was told that cooling would not be turned on until mid June or later, which is insane. After several calls and threats to leave the hotel they finally agreed to turn on the AC (big thank you to miss Kong in the receptions, without her this stay would be a big disaster). the cooling was however not too powerful since other guest might "find it cold". So naturally the hotel lobby was never cooled either. The breakfast downstairs is OK at most, but definetly not worthy of Shangri-La, there are not even enough seats for people to sit. the lounge room on the top floor only had breakfast during weekends, which was also poor quality. The AC in the gym was always turned off so you need to tell them to turn it on, and it takes forever to cool down. The indoor pool had rules that you need to take shower before going in, yet it seems that nobody cared about those rules. the hotel area is a garden with some kids zoo which was too small for the animals. there are no sunbeds in the area and no beach that belonged to the hotel.
Stayed 7 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend aan de kust

Uitstekend, direct aan de kust gelegen hotel, goed bereikbaar, alhoewel de ingang wat weggestopt was achter hekken. Ruime parkeergarage. De hal was niet echt verwarmd, zodat het een 'koele' entree was en het welkomst-gevoel ontbrak. De dag erna hinegen meerdere mensen met jassen aan in de steoleln, wachtend op een conferentie of een huwelijk - leek meer een stations hal. Vriendelijke staf, vlotte afhandeling bij inchecken en uitchecken. Ruime kamer, met balkon, uitzicht over strand en zee. Schoon. Prima bed. Heerlijke warme douche. Snelle liften. Het hotel is niet gericht op buitenlandse bezoekers: zeer beperkte kennis van het Engels, geen internationale tv zenders, ontbijt vooral chinese gerechten (met een paar internationale gerechten, zoals yoghurt en eieren en brood van een paar dagen geleden), buitengewoon onvriendelijke bediening (op het groffe af) aan het vers-station, gelukkig wel hele vriendelijke dames die de tafels afruimden. Het was fris binnen, zodat meerdere bezoekers met dikke jassen en petten op aan tafel zat - geeft niet echt een gevoel van een vijf sterren ambiance. In de lounge hele beperkte service, ook weer gericht op Chinees publiek, dat bovendien op de gerechten 'aanvalt' zodra het happy hour begint. Mooie selectie van verse thee-soorten. Al met al is dit geen 5 sterren hotel, eerder 3 sterren plus.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - the service was great and the location was brilliant. Very good facilities too. We highly recommend you stay at this hotel!
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

要提高啊

总体上讲还是不错的，但和好一些的香格里拉酒店比，管理上还是有差距的。体现在早餐上更明显一些。疫情期间可以理解。大堂早上6点以前竟没有人值班，需要客人大声呼唤。
Stayed 1 night in May 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great stay as always.
Stayed 5 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We, my fiancé and me, both only ate at the hotel that day and had dinner at the Chinese Restaurant. We got food poisoning and stay in room for almost two days to recover. We had to stay one extra night because we where too sick to travel on. Although the hotel offered to bring us to hospital when checking out they refused to acknowledge anything wrong with their food and the manager on duty just said maybe we got a cold and should drink more hot water. No apologies. When asking if they at least can deduct the dinner from invoice (not even the additional night) they were dragging on for about an hour and kept us waiting. So appalling, just unbelievable for any hotel which would claim any star.
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fantastic minus the heat in our room. We had it set at 5 degrees C and it was still sweltering. The food and the staff were top notch. The staff was beyond helpful in getting these non Chinese speakers anything and everything we could possibly want including a personal taxi to The Wall who stayed and waited 3 hours to drive us back. The views can’t be beat either!!
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Qinhuangdao

This is a great hotel. From the vast, spacious, three story high lobby/lounge to the welcoming Shangri La fragrance being pumped through the AC, the amazing view of the beach and bay and on to the sumptuous rooms- this place has it all. Easily one of the nicest hotels I've had the pleasure of staying in. The whole hotel is just plush. Great rooms and big comfy beds with excellent pillows and bedding. lots of outlets for recharging phones and tablets. Breakfast is amazing with a wide array of Western, Chinese and Euro cuisine. The fitness center is one of the best in China and there is a great running/walking path along the beach front that is accessible directly from the hotel. This will be my go to hotel in China in the future.
Stayed 2 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for the price

very good. perfect in everything.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ob Urlaub oder Business: Sehr zu empfehlen

Top Hotel direkt am Strand. Im Januar zwar nicht zum Baden geeignet, dafür eine sehr schöner Spazierweg am Strand entlang. Falls man nicht im Hotel soeisen möchte: Die nächsten Restaurants liegen ca 20 Minuten Fußweg entfernt. Vielleicht besser mit einem Taxi fahren.
Stayed 1 night in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good area

The hotel was nice and comfortable. The area is also nice although the beach had a lot more f seaweed in the water. Good location but we did not find too meant places to eat outside of the hotel restaurants. Good stay overall.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Loved this stay. My first trip to Qinhuangdao and will certainly return. Beautiful hotel and lovely staff
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning Views of Qinhuangdao Shoreline

The Shangri La Qinhuangdao has definitely lived up to everything of a 5-Star luxury hotel. It is a brand new hotel with stunning views of the shoreline. We had two executive rooms with sea view and the moment we stepped into the room and out to balcony, we knew we chose the best hotel in the area. The rooms were clean, luxurious, and had the most comfortable beds. The bathroom was huge with everything you can wish for and more. The shower area even has a bench which came in very handy because I have elderly parents that really appropriated the facility. What made this hotel stand out and exceeded our expectations was the excellent staff. Check-in was quick and we were greeted with smiles everywhere (special thanks to Vicky). It was our first time to Qinhuangdao and the hotel staff/concierge provided us with very detailed information/maps of the area and gave us excellent tips of best seafood restaurants that were conveniently located, very reasonably priced, and had awesome seafood (special thanks to Edward and George). We even got help getting train tickets to Panjin to see the Red Beach and hired the hotel's vehicle to tour of Shanhaiguan and Laolongtou after we returned from Panjin. The weather was not cooperating and rained (with hail too) everyday when we were there. However, with the assistance from the concierge, we were able to tour all the attractions we had on our bucket list.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Great Hotel ran by a bunch of amateurs

Stayed 4 nights in this hotel in June with great seaview and balcony. The hotel is right on the beach so excellent location but nothing else around the place, at least 10mins walk to any town or shops. It is very new hotel so everything is excellent condition. However... The place is ran by a team of inexperienced staff, especially in the few in-house restaurants and the Horizon Club Lounge. Restaurant staff appears to be day-dreaming on the job with long waiting time for food and just walking around without any attention to the customers. During our times in the restaurant, many people complained. Prices are reasonable. The room is actually very good, clean and bright. However the controller unit for the TV is actually hidden in the back of the set, which is all good and well, EXCEPT the sensor for the REMOTE is also on the controller unit. To change the TV channel you will need to aim and point the remote from the side into back of the TV set. This is not ideal when you are watching TV on the bed!! The breakfast in the Horizon lounge is fell far sort of our expectation with long wait for food and lack of choices available. The staff in the lounge are friendly. The water temp in the shower is not constant and can expect HOT, V HOT, WARM, COLD during your shower time. Overall is the best hotel in Qinhuangdao but I suggest ALOT more staff training required, especially in the restaurants!! Finally, leave quite a lot of time as the checkout took almost 20 mins!!! REALLY?
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

整体不错

刚开 很干净 没味道
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021