Firstly, I had provided an ESA (Emotional Support Animal) letter for my pet. However, despite this, I was informed that the letter was not honored, and I was charged an additional fee for my pet. This was quite unexpected and disappointing, as I had followed all the necessary guidelines in advance.
Secondly, I was told that I had an amenity credit on my account, yet I was still charged an amenity fee. This discrepancy added to the frustration and did not reflect the level of service I expected. I believe in the importance of clear communication and consistency in policy enforcement, and I hope this feedback helps improve the experience for future guests.