We were so excited to take our children away for Christmas. We checked in and went up to our room and we’re instantly disappointed. The room was not cleaned properly and was not up to safety code for sure. We have a 2 and 3 year old, and the front door didn’t even shut properly or have an inside lock. The balcony door lock didn’t work. There were scuff all over the walls, the baseboards were filthy, the ceiling fan was gross, there were holes in the walls, etc. I took photos of it all and sent to the property manager and she came up with several excuses such as those things are considered deep cleaning and we only do that in the off season. Said she can send someone up with a magic eraser to clean if we wanted. She refused to give us any of our money back but said we could move rooms so we did. The next room still was not cleaned properly but was better than the last one. It still did not have an inside lock so a toddler could easily walk right out. I told her we would tolerate it but would not be staying here again. Also had several water leaks while we were there and no one seemed to care to clean them up so all the water froze and was just a solid sheet of ice.