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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
Free daily on-the-go breakfast
Reception
In-room safe, desk, iron/ironing board, free cribs/infant beds
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Place, Nepean Creative Arts Centre
    ‪12 min walk‬
  • Place, Canadian Tire Centre
    ‪6 min drive‬
  • Place, Parliament Hill
    ‪17 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪23 min drive‬

Room options

View all photos for Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room

  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

9.0 out of 10
Wonderful
(11 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(70 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(9 reviews)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

8.8 out of 10
Excellent
(21 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Ottawa

Located in Nepean, Holiday Inn Express & Suites Ottawa West - Nepean by IHG is within a 15-minute drive of popular attractions such as Canadian Tire Centre and Tanger Outlets. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Nepean Creative Arts Centre - 12 min walk - 0.6 miles
  • Canadian Tire Centre - 6 min drive - 6.8 miles
  • Rideau Canal - 12 min drive - 12.0 miles
  • Parliament Hill - 17 min drive - 12.9 miles
  • Canadian Museum of History - 17 min drive - 12.7 miles

Getting around

  • Ottawa Fallowfield Station - 15 min drive
  • Ottawa International Airport (YOW) - 26 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Pizza Pizza - ‬15 min walk
  • ‪Circle K - ‬6 min walk
  • ‪Starbucks - ‬14 min walk

About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Guests of Holiday Inn Express & Suites Ottawa West - Nepean by IHG enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Other amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 29 2026 to March 31 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from February 1 to April 10:
  • Business center
The property will be renovating from December 5 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 25.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Ottawa West - Nepean by IHG on Mar 17, 2026 start from $136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

This hotel is situated in Nepean, close to Canadian Tire Centre, Kanata Centrum Shopping Centre, and Nepean Sportsplex. You'll also find Bayshore Shopping Centre and Centrepointe Theatre within a short drive.

Will I be able to park at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG include a casino at the property?

No, Holiday Inn Express & Suites Ottawa West - Nepean by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

No, there is no indoor pool at this hotel. Note though that pool facilities will be unavailable from January 29 2026 until March 31 2026 (subject to change).

Is Holiday Inn Express & Suites Ottawa West - Nepean by IHG good for couples?

Couples staying at this hotel will appreciate amenities like free wired internet as well as a free daily breakfast and concierge services.

Are there hot tubs at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG have a restaurant with a breakfast menu?

Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers free on-the-go breakfast each morning though there is no restaurant.

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Holiday Inn Express & Suites Ottawa West - Nepean by IHG for a fee of CAD 25.00 per pet, per night.

Are there connecting rooms at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

The closest major airport to Holiday Inn Express & Suites Ottawa West - Nepean by IHG is Ottawa International Airport (YOW), which is 11.8 mi away (26 minutes by car).

Can I book a room with a balcony at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Express & Suites Ottawa West - Nepean by IHG.

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 699 out of 1140 reviews
Rating 8 - Good. 295 out of 1140 reviews
Rating 6 - Okay. 76 out of 1140 reviews
Rating 4 - Poor. 37 out of 1140 reviews
Rating 2 - Terrible. 33 out of 1140 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Traci

Stayed 1 night in Jan 2026

8/10 Good

Sorin

Stayed 1 night in Dec 2025

2/10 Terrible

Avani

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I was quite disappointed with my recent stay. The hallway, elevator, and room were all dirty, which created a very uncomfortable first impression. The room lacked basic amenities—there was no water bottle, no slippers, and overall the essentials were missing. Even the breakfast options were very limited. I chose this hotel because it carries the Holiday Inn name, a brand I expected to be reliable and reputable. Unfortunately, my experience did not meet those standards. Based on this stay, I would hesitate to book with Holiday Inn again in the future.
Stayed 2 nights in Dec 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only problem was the continuous noise from hordes of young boys making the corridors a race track..... an unexpected problem !
Stayed 1 night in Dec 2025

10/10 Excellent

Felipe

Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and amazing staff like gaurav
Stayed 1 night in Dec 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
At first glance I thought our stay wouldn’t be great as kids were playing hockey in the hallway, but much to my surprise once the door was closed no sound was heard! Beautifully quiet!
Stayed 1 night in Nov 2025

8/10 Good

Mario

Stayed 1 night in Oct 2025

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
It was all good.
Stayed 1 night in Nov 2025

8/10 Good

Andrea

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was wonderful. I am finding the music in one of the meeting rooms to be very loud though. The bass is travelling up to the 5th floor
Stayed 1 night in Nov 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Stayed 1 night in Nov 2025

10/10 Excellent

Marsh

Quiet, clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Room was wonderful and staff were very nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Jeffrey

The real I’m was very clean, the staff were amazing, the breakfast could have been a little warmer.
Stayed 2 nights in Nov 2025

8/10 Good

Ryan

Stayed 4 nights in Nov 2025

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet room, comfortable bed, great breakfast buffet
Stayed 2 nights in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay.
Stayed 1 night in Nov 2025

10/10 Excellent

JOSE

Stayed 2 nights in Nov 2025

8/10 Good

EILEEN

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was spacious, lovely and clean. The breakfast was very good.
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. The entire hotel was spotless. The staff were welcoming and supportive. The breakfast buffet had a great selection of hot and cold food.
Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Helpful at the desk
Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

10/10 Excellent

Lornalee

Liked: Cleanliness, amenities, property conditions & facilities
Room' was clean and tidy
Stayed 1 night in Nov 2025

2/10 Terrible

Zaineb

Bonjour, J’ai réservé un hôtel à Ottawa la semaine dernière. Le prix total affiché dans ma réservation était de 163 $, mais Expedia a prélevé 233 $ pour une chambre et 244 $ pour l’autre. Je joins la confirmation de réservation indiquant le prix de 163 $. Pouvez-vous vérifier cette différence et procéder au remboursement du montant excédentaire ? Merci d’avance,
Stayed 1 night in Nov 2025

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