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Candeo Hotels Osaka The Tower

4.5 star property
Luxury hotel with a 24-hour fitness center and spa services
VIP Access

Choose dates to view prices

Photo gallery for Candeo Hotels Osaka The Tower

Enjoy a panoramic view of the city skyline from our indoor pool area.
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Experience the sleek, modern design of Can Deco Hotels, where a star-shaped logo and elegant lobby await.
Enjoy a panoramic city view from the expansive windows of this high-rise apartment, featuring a minimalist design and open layout.
Relax in comfort with a panoramic city view from the floor-to-ceiling windows.

Popular amenities

  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Dojimahama 1-chome 1-27, Osaka, Osaka, 530-0004
  • Grand Front Osaka Mall
    ‪13 min walk‬
  • Dotonbori
    ‪3 min drive‬
  • Osaka Castle
    ‪6 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪48 min drive‬
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Room options

View all photos for Premium Twin (Universal) with Sofa Bed,Non Smoking

Property amenity

Premium Twin (Universal) with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive King,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Executive King,Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Triple,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Premium Triple,Non Smoking

  • 463 sq ft
  • Sleeps 6
  • 3 Twin Beds

View all photos for Premium Triple with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Premium Triple with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

  • 463 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Triple with Sofa Bed,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Premium Triple with Sofa Bed,Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 463 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Private Spa Suite,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Premium Private Spa Suite,Non Smoking

  • 646 sq ft
  • Sleeps 6
  • 3 Twin Beds

View all photos for Premium Private Spa Suite with Sofa Bed,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Premium Private Spa Suite with Sofa Bed,Non Smoking

  • 646 sq ft
  • Sleeps 7
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Executive King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin with Sofa Bed,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Deluxe Twin with Sofa Bed,Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 269 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Triple with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Premium Triple with Executive Bar Lounge Access - High Floor - Non-Smoking

  • 463 sq ft
  • Sleeps 6
  • 3 Twin Beds

View all photos for Deluxe King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Twin,Non Smoking

Slippers, towels

Executive Twin,Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive King with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive King with Executive Bar Lounge Access - High Floor - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King,Non Smoking

Slippers, towels

Deluxe King,Non Smoking

9.6 out of 10
Exceptional
(25 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King with Sofa Bed,Non Smoking

Slippers, towels

Deluxe King with Sofa Bed,Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Twin with Sofa Bed,Non Smoking

Slippers, towels

Executive Twin with Sofa Bed,Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 312 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Twin (Universal),Non Smoking

Property amenity

Premium Twin (Universal),Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive King with Sofa Bed,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Executive King with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Corner King,Non Smoking

Slippers, towels

Luxury Corner King,Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Corner King with Sofa Bed,Non Smoking

Slippers, towels

Luxury Corner King with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

  • 269 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin,Non Smoking

1 bedroom, down comforters, in-room safe, desk

Deluxe Twin,Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking

Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking

  • Sleeps 6
  • 4 Twin Beds and 2 Twin Sofa Beds

View all photos for Deluxe King with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe King with Executive Bar Lounge Access - High Floor - Non-Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Corner King with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Luxury Corner King with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Corner King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Luxury Corner King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Osaka

Located in Kita within a short walk of Osaka Station City, Candeo Hotels Osaka The Tower is within a mile (2 km) of other popular sights such as Grand Front Osaka Mall. This 548-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Osaka Station City - 11 min walk - 0.6 miles
  • Grand Front Osaka Mall - 13 min walk - 0.7 miles
  • Umeda Sky Building - 19 min walk - 1.0 mile
  • Dotonbori - 3 min drive - 2.3 miles
  • Osaka Castle - 6 min drive - 1.8 miles

Getting around

  • Oebashi Station - 3 min walk
  • Higobashi Station - 9 min walk
  • Kansai Intl. Airport (KIX) - 51 min drive

Restaurants

  • ‪珈琲館堂島ビルヂング店 - ‬1 min walk
  • ‪愛志蔵 - ‬3 min walk
  • ‪欧風創作料理 モリシタ - ‬2 min walk
  • ‪なかおか珈琲中之島店 - ‬1 min walk
  • ‪はまじま - ‬1 min walk

About this property

Candeo Hotels Osaka The Tower

Luxury hotel with a 24-hour fitness center and spa services
At Candeo Hotels Osaka The Tower, guests have access to a 24-hour gym, free WiFi in public areas, and spa services. If you drive, self parking is JPY 2800 per day, or you can take advantage of the airport shuttle (available on request) for JPY 1800 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. This luxury hotel also has laundry facilities.
Guests can expect free WiFi and 49-inch TVs with cable channels. Beds sport down comforters and bathrooms offer slippers. Safes and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Public bath/onsen services include an indoor public bath (no minerals).

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 3:00 PM on request
  • Self parking on site (JPY 2,800 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The C's ～Sky Dining～
  • THE C's SKY CAFE & BAR

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A scheduled power outage will take place on January 12, 2026 from noon to midnight. All facilities that use power, including elevators, parking garage and restaurant will not be available during this time. Check-out time will be at 10 AM on this date.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4180 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 2800 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Candeo Hotels Osaka Dojimahama
Candeo Hotels Osaka The Tower Hotel
Candeo Hotels Osaka The Tower Osaka
Candeo Hotels Osaka The Tower Hotel Osaka

Frequently asked questions

Are free cancellation options available at Candeo Hotels Osaka The Tower?

Candeo Hotels Osaka The Tower provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Candeo Hotels Osaka The Tower?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Candeo Hotels Osaka The Tower on Aug 27, 2025 start from $179.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Candeo Hotels Osaka The Tower?

This hotel is situated in Kita within a short 12-minute walk of Osaka Station City and also 17 minutes on foot from Grand Front Osaka Mall. You'll also find Dotonbori and Nipponbashi within a short drive.

Is parking available on site at Candeo Hotels Osaka The Tower?

Yes, parking is offered for JPY 2,800 per day.

Does Candeo Hotels Osaka The Tower include a casino?

No, Candeo Hotels Osaka The Tower doesn't have a casino.

Is there an indoor pool at Candeo Hotels Osaka The Tower?

No, there is no indoor pool at this hotel.

Is Candeo Hotels Osaka The Tower a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a down comforter and slippers as well as a bar.

Are there hot tubs at Candeo Hotels Osaka The Tower?

No, there isn't a spa tub at this hotel.

Does Candeo Hotels Osaka The Tower have a restaurant that serves breakfast?

Yes, Candeo Hotels Osaka The Tower serves buffet breakfast for a surcharge each morning at The C's ～Sky Dining～.

Does Candeo Hotels Osaka The Tower allow pets to stay for free?

No, pets aren't allowed at Candeo Hotels Osaka The Tower.

Does Candeo Hotels Osaka The Tower have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Candeo Hotels Osaka The Tower?

The closest major airport to Candeo Hotels Osaka The Tower is Itami Airport (ITM), which is 9.1 mi away (22 minutes by car). Another top airport is Kobe Airport (UKB), which is located 26.4 mi away (54-minute drive).

Can I book a room with a balcony at Candeo Hotels Osaka The Tower?

No, there aren't any guestrooms with balconies at Candeo Hotels Osaka The Tower.

Candeo Hotels Osaka The Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 603 out of 864 reviews
Rating 8 - Good. 155 out of 864 reviews
Rating 6 - Okay. 68 out of 864 reviews
Rating 4 - Poor. 23 out of 864 reviews
Rating 2 - Terrible. 15 out of 864 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a convenient location, staff were very helpful. One thing I wish I knew before booking - this is a modern hotel with traditional bathing rules I.e no swimwear, that’s not my thing (my preference) so didn’t use the facilities at all. It was in the small print but I didn’t expect a rooftop pool to have these rules. I wouldn’t have booked if I knew that as I feel I paid a premium for this. Other than that, hotel was nice.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jun Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to midosuji subway station and Osaka station, have laundry machines for long stays and a hot spring.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jeffrey

Disliked: Staff & service
This hotel has so much potential. The location is perfect, building is brand new, and the staff are mostly helpful (when you can find one). It is completely ruined by terrible design choices and being woefully understaffed. The lobby
Stayed 3 nights in Apr 2025

10/10 Excellent

Bronika

Traveled with family
Liked: Cleanliness, staff & service
Great location, 2 min walk to metro station line to explore Osaka. 10 min walk to restaurants and bars. Hotel rooms are a good size, comfortable beds, amazing sky spa. The hotel is lacking a bar, or snack food and restaurant was very expensive and lacked any vegetarian food exceot pizza.
Stayed 4 nights in Apr 2025

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Alexi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, but kind of removed from the bustling center of Osaka. Obvious pluses and minuses with that.
Stayed 2 nights in Apr 2025

10/10 Excellent

jurgita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel ,highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Skip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new ultra modern rooms. Though under staffed. Had to wait on a line to check in. Great location. Breakfast good not great.
Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with easy access to subways and trains. Walkable to many restaurants and shopping. Great location. Room was decent size for Japan. Breakfast was wonderful with many buffet options. Spa was clean and coin op laundry machines were super convenient. Would definitely stay again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexa

Stayed 1 night in Apr 2025

10/10 Excellent

Seung

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is expensive but I like the modern style of this hotel. The sauna and spa on level 31 is excellent. I recommend anyone who stay there, have buff breakfast early in the morning. It is worth to include it.
Stayed 2 nights in Apr 2025

10/10 Excellent

quinn

Stayed 2 nights in Apr 2025

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe locationNot too busy and lots of restaurants around. . Clean hotel room and friendly staff.
Stayed 3 nights in Apr 2025

8/10 Good

Ike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great, except for the bathroom door. Who thought of this? There’s no room to walk into the bathroom and close the door. You’ll have to maneuver your legs around the toilet, hugging the toilet, and close the door with your hand behind your body. Ever thought of having the door swing outward? Everything else was great.
Stayed 3 nights in Apr 2025

10/10 Excellent

TImothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa is amazing and tattoo friendly.
Stayed 5 nights in Apr 2025

8/10 Good

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice property in a very good location, close to public transport options. Very good breakfast buffet. Rooms were very dimly lit which made it hard to get ready in the mornings. Cleaning was inconsistent and sometimes towels and water bottles, etc would not get replaced even after cleaning crew had been by.
Stayed 5 nights in Apr 2025

10/10 Excellent

John Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, immaculate, friendly staff, rooftop baths. I strongly recommend this hotel. Stayed a full week in April 2025.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sitthivanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and quiet. Staff was very friendly and helpful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Farooq

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice amenities and clean hotel, convenient to walking and subway The breakfast was overpriced for the food choices being offered
Stayed 2 nights in Apr 2025

10/10 Excellent

Karine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Just take your own shower cap and iron.
Stayed 3 nights in Apr 2025

10/10 Excellent

Benjamin Ibaraki

Stayed 8 nights in Apr 2025

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, staff & service
Our room was lovely with amazing views. Wouldn't recommend the buffet dinner.
Stayed 2 nights in Apr 2025

4/10 Poor

Juan Francisco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
See my other review, unfortunately I had already booked this hotel two times for this trip and could not change the reservations. I do not recommend this hotel.
Stayed 3 nights in Apr 2025

4/10 Poor

Juan Francisco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Note recommnended, very crowded, poor service, no good room cleaning.
Stayed 2 nights in Apr 2025

4/10 Poor

Juan Francisco

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is advertised as a tourism hotel but it is located in an office tower. You have to take an elevator to get to the lobby and usually is very crowded. You have to make queues to get down from the lobby and lobby is packed with people. The "lounge" is actually located in the same level as the lobby so it is nothing private, for checking we had to make queues all the time and there is no concierge clearly available to get directions, etc. so you have to make a queue each time you need to ask something. At last minute I extended my stay one more night since our flight was late, it took a lot of time to make them understand what I was doing and they charged me again the city tax since it was a new reservation (for the1 day extension....not big money but I felt it was very unpolite). The room cleaning is very basic, for instance I left some used tea jars in the room and when I got back the bed was made bu the jars were not cleaned, they then say that on the TV they explain this and is their "eco friendly policy" which I still can not understand. The onzen on the top floor has some nice views but it was all the time packed with people. In summary I do not recommend this hotel and will not return, for a one night stay it might be OK but for a holiday or long stay business trip there are much better options in Osaka.
Stayed 1 night in Apr 2025