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Candeo Hotels Osaka The Tower

4.5 star property
Luxury hotel with a 24-hour fitness center and spa services
VIP Access

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Photo gallery for Candeo Hotels Osaka The Tower

Spa
Property video
Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking | Down comforters, in-room safe, desk, free WiFi
Lobby
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Dojimahama 1-chome 1-27, Osaka, Osaka, 530-0004
  • Place, Osaka City Hall
    ‪2 min walk‬
  • Place, Festival Hall
    ‪4 min walk‬
  • Place, Osaka Station City
    ‪9 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe King,Non Smoking

Slippers, towels

Deluxe King,Non Smoking

9.4 out of 10
Exceptional
(36 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King with Sofa Bed,Non Smoking

Slippers, towels

Deluxe King with Sofa Bed,Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive King,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Executive King,Non Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King with Sofa Bed,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Executive King with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Corner King,Non Smoking

Slippers, towels

Luxury Corner King,Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Corner King with Sofa Bed,Non Smoking

Slippers, towels

Luxury Corner King with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Deluxe Twin,Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin with Sofa Bed,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Deluxe Twin with Sofa Bed,Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 269 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin,Non Smoking

Slippers, towels

Executive Twin,Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin with Sofa Bed,Non Smoking

Slippers, towels

Executive Twin with Sofa Bed,Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 312 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Twin (Universal),Non Smoking

Property amenity

Premium Twin (Universal),Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Twin (Universal) with Sofa Bed,Non Smoking

Property amenity

Premium Twin (Universal) with Sofa Bed,Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Triple,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Premium Triple,Non Smoking

  • 463 sq ft
  • Sleeps 6
  • 3 Twin Beds

View all photos for Premium Triple with Sofa Bed,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Premium Triple with Sofa Bed,Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 463 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Private Spa Suite with Sofa Bed,Non Smoking

Down comforters, in-room safe, desk, free WiFi

Premium Private Spa Suite with Sofa Bed,Non Smoking

  • 646 sq ft
  • Sleeps 7
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking

Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking | Down comforters, in-room safe, desk, free WiFi

Premium Private Spa CANDEO Suite with Sofa Bed,Non Smoking

  • Sleeps 6
  • 4 Twin Beds and 2 Twin Sofa Beds

View all photos for Deluxe King with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe King with Executive Bar Lounge Access - High Floor - Non-Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive King with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive King with Executive Bar Lounge Access - High Floor - Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Corner King with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Luxury Corner King with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Corner King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Luxury Corner King with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Deluxe Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

  • 269 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive Twin with Executive Bar Lounge Access - High Floor - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Executive Twin with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Triple with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Premium Triple with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 6
  • 3 Twin Beds

View all photos for Premium Triple with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

Bar (on property)

Premium Triple with Sofa Bed with Executive Bar Lounge Access - High Floor - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Osaka

Located in Kita, Candeo Hotels Osaka The Tower is within a mile (2 km) of popular sights such as Grand Front Osaka Mall and Umeda Sky Building. This 548-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Osaka City Hall - 2 min walk - 0.1 miles
  • Festival Hall - 4 min walk - 0.3 miles
  • Osaka Station City - 9 min walk - 0.5 miles
  • Pokemon Centre Osaka - 11 min walk - 0.6 miles
  • Grand Front Osaka Mall - 13 min walk - 0.7 miles

Getting around

  • Oebashi Station - 3 min walk
  • Higobashi Station - 9 min walk
  • Kansai Intl. Airport (KIX) - 51 min drive

Restaurants

  • ‪The C's～Sky Dining～ - ‬1 min walk
  • ‪珈琲館 堂島ビルヂング店 - ‬1 min walk
  • ‪なかおか珈琲 中之島店 - ‬1 min walk
  • ‪はまじま - ‬1 min walk
  • ‪さつま - ‬3 min walk

About this property

Candeo Hotels Osaka The Tower

Luxury hotel with a 24-hour fitness center and spa services
At Candeo Hotels Osaka The Tower, guests have access to a 24-hour gym, free WiFi in public areas, and spa services. If you drive, self parking is JPY 2800 per day, or you can take advantage of the airport shuttle (available on request) for JPY 1800 per person one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. This luxury hotel also has laundry facilities.
Guests can expect free WiFi and 49-inch TVs with cable channels. Beds sport down comforters and bathrooms offer slippers. Safes and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Public bath/onsen services include an indoor public bath (no minerals).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 3:00 PM on request
  • Self parking on site (JPY 2,800 per day)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The C's ～Sky Dining～
  • THE C's SKY CAFE & BAR

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A scheduled power outage will take place on January 12, 2026 from noon to midnight. All facilities that use power, including elevators, parking garage and restaurant will not be available during this time. Check-out time will be at 10 AM on this date.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4180 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 2800 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Candeo Hotels Osaka Dojimahama
Candeo Hotels Osaka The Tower Hotel
Candeo Hotels Osaka The Tower Osaka
Candeo Hotels Osaka The Tower Hotel Osaka

Frequently asked questions

Are free cancellation options available at Candeo Hotels Osaka The Tower?

Candeo Hotels Osaka The Tower provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to see within easy reach of Candeo Hotels Osaka The Tower?

This hotel is situated in Kita, just steps from Osaka City Hall, and within a 10-minute walk of Festival Hall and Osaka Central Public Hall. You'll also find Dotonbori and Osaka Castle within a short drive.

Is there parking available at Candeo Hotels Osaka The Tower?

Yes, parking is offered for JPY 2,800 per day.

Does Candeo Hotels Osaka The Tower include a casino?

No, Candeo Hotels Osaka The Tower doesn't have a casino.

Is there an indoor pool at Candeo Hotels Osaka The Tower?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Candeo Hotels Osaka The Tower?

Couples staying at this hotel will appreciate amenities like a down comforter and slippers as well as a bar.

Does Candeo Hotels Osaka The Tower have a hot tub?

No, there isn't a spa tub at this hotel.

Does Candeo Hotels Osaka The Tower have a restaurant that serves breakfast?

Yes, Candeo Hotels Osaka The Tower serves buffet breakfast for a surcharge each morning at The C's ～Sky Dining～.

Does Candeo Hotels Osaka The Tower allow pets to stay for free?

No, pets aren't allowed at Candeo Hotels Osaka The Tower.

Are there connecting rooms at Candeo Hotels Osaka The Tower?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Candeo Hotels Osaka The Tower?

The closest major airport to Candeo Hotels Osaka The Tower is Itami Airport (ITM), which is 9.1 mi away (22 minutes by car). Another top airport is Kobe Airport (UKB), which is located 26.4 mi away (54-minute drive).

Can I book a room with a balcony at Candeo Hotels Osaka The Tower?

No, you won't find guestrooms with balconies at Candeo Hotels Osaka The Tower.

Candeo Hotels Osaka The Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 892 out of 1284 reviews
Rating 8 - Good. 234 out of 1284 reviews
Rating 6 - Okay. 100 out of 1284 reviews
Rating 4 - Poor. 33 out of 1284 reviews
Rating 2 - Terrible. 25 out of 1284 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Genja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful rooms, the breakfast hours are very busy.
Stayed 2 nights in Sep 2025

10/10 Excellent

bashir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Services
Stayed 2 nights in Sep 2025

6/10 Okay

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very esthetically pleasing, seriously a beautiful hotel but outside of that, the food was mediocre, restaurant closed one night, the safe could fit your passport that was it, no iron, the fact that everyone is wearing the same leather room slippers instead of having disposable ones is gross.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marilou

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to dining and shopping. The room is very modern and clean. Housekeeping staff provided excellent service. The hotel provided silk pajamas which is a nice touch. Would stay in this hotel again.
Stayed 4 nights in Sep 2025

2/10 Terrible

Natalya

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Do yourself a favor and book another hotel !

After coming from one of the 5 stars ⭐️ hotel as Intercontinental to this chaos with deceiving advertising pictures, since it’s still a new hotel was a shock. Before we even begin, first of all, two rooms were booked thought hotels.com which we are a platinum highest level travelers members and asked through several emails questions about our rooms, spa and other pre arrival concerns, but absolutely zero responses! During two months of sending 3 emails , was one short response, we busy and respond you when we can, wait, what? Are you serious? That’s already was alarming, but deceiving pictures and prepayment 5 months ahead kept us still trying this place. Started with long reception lines, no help or any greeting or guide downstairs, lobby full of people , no sofas no seat , more looked like a train station, long lines, rude stuff at front desk! Any questions we asked, answer was no! No early check in, even as Platinum member that’s not case ( they had excuse to every answer), no late check out, breakfast , lunch and dinner doesn’t belong to hotel and separate company operate! 🤣A total disaster! Stuff barely speaks English and most employees not even Japanese, but international from Third World countries, who don’t have manners , nor know how to how to help at all! No managers, no one’s responds your emails, no one even pick ups phone! All constantly breaks ! Very frustrating! Do your self a huge favor and avoid this hotel!!! We warn you!
The tv tech changed 3 tv in my room and still when I was leaving tv could not turn off. No tv, no wife, since it’s connected to tv, no smart techs here. It’s a total joke and chaos here!
There is no places to seat. People seat and wait till 4 pm, even rooms are ready! Then they lick you out at 11 am. Absolutely zero hospitality. What a shame to Tokyo headquarters!
Stayed 5 nights in Sep 2025

10/10 Excellent

anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this hotel. Conveniently located and quite. Room was super comfortable with amazing view. The only thing that i wish i knew that outside rooftop pool is divided ( men and women) and we couldnt enjoy it with my husband together.
Stayed 3 nights in Sep 2025

4/10 Poor

Paige

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My husband and I recently stayed here for 5 days we as traveled around Japan and saw a concert in Osaka. The cleanliness and decor are lovely, and the staff are very friendly. Reasons below why we would not return. 1. The spa facilities are completely separated by gender so you are unable to enjoy the pool or sauna with your spouse. 2. There is no room service or food shopping availability, which is fairly inconvenient. 3. The restaurant buffet is in a very tight space with way too many people pushing and shoving for food. Additionally, twice we attempted to have an early lunch at the buffet and were turned away as they weren’t accepting any more guests. Pretty hotel, great location. Lacking amenities.
Stayed 5 nights in Sep 2025

10/10 Excellent

Dawn, Carrollton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are large with incredible views
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa and bar.
Stayed 5 nights in Sep 2025

8/10 Good

Hideo

Stayed 4 nights in Sep 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Sep 2025

10/10 Excellent

Chloe

Stayed 1 night in Sep 2025

8/10 Good

Angelique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby
Stayed 1 night in Aug 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel with outdoor bath on the top floor
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - would recommend to anyone staying in the area. We wished we could stay there longer. It was beautiful and the food at the hotel was outstanding.
Stayed 3 nights in Sep 2025

10/10 Excellent

Blair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa and location for getting into the town via the midosoji line was very convenient.
Stayed 7 nights in Sep 2025

10/10 Excellent

Michele

Traveled with group
Liked: Amenities, property conditions & facilities
I recently stayed at Candeo Hotels Osaka The Tower, and overall it was a very positive experience. The building is new, rooms are spacious, and amenities are modern. Breakfast was good and well organized, though for a 5-star property I expected a wider selection. The spa was the highlight — breathtaking views of Osaka by day, sunset, and night made it unforgettable. That said, two things were disappointing. Housekeeping is unusual: you choose between very light service (trash/towels only) or full cleaning. The lighter option doesn’t include basics like washing used cups or wiping stained surfaces, which felt insufficient for a 5-star hotel. Second, luggage storage after checkout was frustrating. I had asked in advance to leave my suitcase for 24 hours after check-out as I was traveling to Koyasan. The duty manager refused categorically, even though I could see other suitcases in storage late in the evening. When I inquired, he repeated the rule without showing any sympathy or understanding. Overall, this is a beautiful, modern hotel with a fantastic spa, but the limited housekeeping and inflexible policy left a negative impression. With more guest-focused service, it could easily deliver a true 5-star experience.
Stayed 4 nights in Sep 2025

8/10 Good

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay for three nights. The view from the room was incredible and the rooftop onsen was so relaxing! The rooms and bathroom were on the smaller side but convenient for a weekend trip. It was very handy that the hotel offered a self service laundry room for 700 yen per washing load which was very affordable and convenient!
Stayed 3 nights in Sep 2025

10/10 Excellent

lorena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. Just a little long for checking in.
Stayed 3 nights in Sep 2025

10/10 Excellent

Aisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully clean and elegant decor. Great facilities and fantastic details in the room. The sky spa was the highlight, so peaceful and serine wonderful way to end the day.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dexter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooftop baths:)
Stayed 1 night in Sep 2025

10/10 Excellent

he

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice roof top bath house.great view in every room
Stayed 2 nights in Aug 2025

10/10 Excellent

Sangmee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and convenient location
Stayed 2 nights in Aug 2025

10/10 Excellent

Lenique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay would definitely recommend and stay here again. budget wasn't the best needs more variety of foods, incredibly limited. the room lighting for makeup and getting ready for women was very dull and very limited, needs a vanity or vanity lighting on restroom mirror. uber and taxi pick ups were always a struggle we had to walk out of the area to catch an uber or taxi, quite inconvenient. otherwise, great service great location great people great atmosphere love it!!!
Stayed 6 nights in Sep 2025