The contactless check-in process was very easy, no keys to collect elsewhere. I received a text that the property was ready an hour early which rarely happens at other properties. David from Benchmark Property Services was great to deal with. The listing stated that a starter amount of certain supplies would be provided, including dish soap, dishwasher pods, toilet paper, etc. When we arrived, there was hardly any dish soap left, no dishwasher pods, and no dish towel, all things that we expected to be there. I contacted Benchmark, talked to David, and an hour later, David was at our door with those items. A couple of cons - while it wasn't terrible, it wasn't the cleanest place I've stayed. The floors were a bit grimy, and the refrigerator hadn't been wiped out. One other thing we didn't love were the transitions into the bathrooms and kitchen. The kitchen and bath floors were higher than the other floors creating a serious tripping hazard. Overall, we did enjoy our stay at this property. I would recommend renting from Benchmark Property Services.