See all properties

Hotel Santa Helena Plaza

2.5 star property
Hotel with free parking, a quick walk to Benito Juarez Market

Choose dates to view prices

Photo gallery for Hotel Santa Helena Plaza

Outdoor pool
Staircase
Exterior
Lobby lounge
Superior Studio Suite | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000
  • Zócalo Square
    ‪8 min walk‬
  • Oaxaca Cathedral
    ‪8 min walk‬
  • Church of Santo Domingo de Guzmán
    ‪13 min walk‬
  • Oaxaca Intl. (OAX)
    ‪10 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Deluxe Double Room

Exterior

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds

Exterior

Standard Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Studio Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room

  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
Exterior

One Oaxaca Centro Hotel

Oaxaca Centro
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 1,001 reviews
The price is $89
$75 nightly
$89 total
Total includes taxes and fees
Jun 6 - Jun 7
One Oaxaca Centro Hotel

About the neighborhood

Oaxaca

Located in Oaxaca Centro, Hotel Santa Helena Plaza is within a 10-minute walk of popular sights such as Benito Juarez Market and Zócalo Square. This 30-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Benito Juarez Market - 7 min walk - 0.4 miles
  • Zócalo Square - 8 min walk - 0.5 miles
  • Oaxaca Cathedral - 8 min walk - 0.5 miles
  • Church of Santo Domingo de Guzmán - 13 min walk - 0.7 miles
  • Oaxaca Ethnobotanical Garden - 13 min walk - 0.7 miles

Getting around

  • Oaxaca Intl. Airport - 20 min drive

Restaurants

  • ‪Jardín Morelos - ‬6 min walk
  • ‪Tlayudas el Negro - ‬5 min walk
  • ‪Alex - ‬3 min walk
  • ‪Tortas Oaxaqueñas - ‬2 min walk
  • ‪Coronita - ‬4 min walk

About this property

Hotel Santa Helena Plaza

Hotel with free parking, a quick walk to Benito Juarez Market
Guests of Hotel Santa Helena Plaza enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a TV in a common area and a water dispenser.
24-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other amenities include balconies, phones, and desks. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

Languages

Spanish

Similar properties

Outdoor pool

Hotel Victoria Oaxaca

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,006 reviews
$68 nightly
The price is $81
May 26 - May 27
Total includes taxes and fees
Hotel Victoria Oaxaca

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from July 18 2025 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MXN 200.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: MXN 200.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Frequently asked questions

Is free cancellation available at Hotel Santa Helena Plaza?

Hotel Santa Helena Plaza offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do around Hotel Santa Helena Plaza?

This hotel is situated in Oaxaca Centro within a short 8-minute walk of Zócalo Square and also 15 minutes on foot from Santo Domingo Square. You'll also find Auditorio Guelaguetza and Church of Santo Domingo de Guzmán less than a mile away.

Is there parking available at Hotel Santa Helena Plaza?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Santa Helena Plaza feature a casino?

No, Hotel Santa Helena Plaza doesn't have a casino.

Will I find an indoor pool at Hotel Santa Helena Plaza?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Hotel Santa Helena Plaza a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as an outdoor pool and a terrace.

Are there hot tubs at Hotel Santa Helena Plaza?

No, this hotel doesn't have a spa tub.

Does Hotel Santa Helena Plaza feature a restaurant that includes a breakfast menu?

No, Hotel Santa Helena Plaza doesn't have a restaurant that serves breakfast.

Will Hotel Santa Helena Plaza allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Santa Helena Plaza.

Does Hotel Santa Helena Plaza have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Santa Helena Plaza?

The closest major airport to Hotel Santa Helena Plaza is Oaxaca Intl. Airport, which is 5.3 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Hotel Santa Helena Plaza?

Yes, every guestroom at Hotel Santa Helena Plaza comes with a balcony with some featuring pool views.

Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 89 reviews
Rating 8 - Good. 37 out of 89 reviews
Rating 6 - Okay. 13 out of 89 reviews
Rating 4 - Poor. 3 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023

8/10 Good

Aymeric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff, nice place but sketchy neighborhood
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Okay

A few of things to consider. 1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used. 2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here. 3- Family of 4 requires atleast 2 toilets rolls of paper.
Stayed 2 nights in Jul 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Stayed 4 nights in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
Stayed 2 nights in May 2021

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Oaxaca Centro

Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Stayed 4 nights in Dec 2020

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good spot to explore Oaxaca

A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Stayed 7 nights in Nov 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very clean. Also room is very big. Bed is old.
Stayed 1 night in Feb 2020

8/10 Good

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ER LOCATION FOR DIA DE LOS MUERTOS

PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Stayed 3 nights in Nov 2019

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice place to rest

Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
Stayed 2 nights in Oct 2019

6/10 Okay

Sara, Chicago

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
Stayed 2 nights in Feb 2019

8/10 Good

Eric P

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Some pros, some cons

On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
Stayed 5 nights in Dec 2018

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Stay and staff was great.
Stayed 13 nights in Dec 2018

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Santa Helena Plaza

The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
Stayed 2 nights in Oct 2018

10/10 Excellent

Nick, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel, lousy neighborhood

Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
Stayed 10 nights in Mar 2018

8/10 Good

jordan, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and clean

Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
Stayed 7 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Bare bones, but fine

The hotel and the pool were clean and cute, and the staff was nice. The cleaning staff actually did a great job every day... leave them a tip, they deserve it. The beds were comfortable. The restaurant was not open during our visit and it did not appear to have been for some time. It was just a covered patio next to the pool with some dining sets. There was a vending machine in the lobby which was unplugged at night and remained unplugged until a guest would attempt to use it in the morning. This meant that the beverages were warm until enough time had passed for the refrigeration to do its job. No ice machine. The location is fairly central. Its just a 10 minute walk from the Zocalo, there are street vendors all around for fruit, tacos, and shops to purchase beverages. Overall, it is clean, close to the landmarks and parks, but definitely not for those who want to walk out of their hotel right into a main tourist area or pretty coloniel architecture. You have to pay more to be closer to that. The hotel was primarily empty, which felt a little odd. Parking available on premise. The pool makes it worthwhile, bring your own snackes, beverages, a speaker and enjoy. Suggested for younger travelers on a budget, not for older guests or those who need more amenities then just the very basics.
Stayed 4 nights in Feb 2018

10/10 Excellent

Maria Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anntonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy amable, bonitas instalaciones
Stayed 1 night in Jan 2023

6/10 Okay

Christian, West Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.