Basement room was reserved, found out upon registration we were upgraded to a different building and room. Room was clean, needed to request extra blanket and pillows. Once plastic cups were open and used they were never replaced. Mismatched wine glasses were used for soda and sat in bathroom the entire stay, never replaced. Room temp was difficult to maintain, thermostat in hallway was adjusted by another guest and our room became a sauna requiring us to open window with little relief. Breakfast included was very mediocre, same egg casserole every day, unappealing ham or sausage, bland pancakes or French toast. Staff was friendly and attempted to help as best they could.