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The Lexington Hotel, Autograph Collection

4.0 star property
Hotel with a restaurant, 7-minute walk to Grand Central Terminal

Choose dates to view prices

Photo gallery for The Lexington Hotel, Autograph Collection

Suite, 1 Bedroom (Balcony) | In-room safe, desk, laptop workspace, blackout drapes
Creator video
Exterior
Suite, 1 Queen Bed | Living area
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
511 Lexington Ave at 48th St., New York, NY, 10017
  • Place, Grand Central Terminal
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Double Beds

8.2 out of 10
Very good
(51 reviews)
  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(97 reviews)
  • 170 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 440 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.4 out of 10
Very good
(89 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 2 Bedrooms (Balcony)

Suite, 2 Bedrooms (Balcony) | Living area

Suite, 2 Bedrooms (Balcony)

  • 850 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Living area

Suite, 1 Queen Bed

  • 527 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed

8.2 out of 10
Very good
(18 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Balcony)

Suite, 1 Bedroom (Balcony) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Balcony)

  • 420 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Balcony)

Suite, 1 Bedroom (Balcony) | Balcony view

Suite, 1 Bedroom (Balcony)

  • 420 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Balcony)

Suite, 1 Bedroom (Balcony) | Living room

Suite, 1 Bedroom (Balcony)

  • 603 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(6 reviews)
  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 170 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 Queen Bed

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Courtyard New York Manhattan/ Midtown East

Manhattan
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 2,377 reviews
$218 nightly
The price is $253
Jan 4 - Jan 5, 2026
Total with taxes and fees
Courtyard New York Manhattan/ Midtown East

About the neighborhood

New York

Located in Manhattan, The Lexington Hotel, Autograph Collection is within a 10-minute walk of popular sights such as Grand Central Terminal and Rockefeller Center. This 725-room, 4-star hotel has conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • St. Patrick's Cathedral - 6 min walk - 0.4 miles
  • Grand Central Terminal - 6 min walk - 0.4 miles
  • Rockefeller Center - 8 min walk - 0.5 miles
  • Times Square - 13 min walk - 0.7 miles
  • Broadway - 13 min walk - 0.7 miles

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 28 min drive

Restaurants

  • ‪Blank Street Coffee - ‬1 min walk
  • ‪Dae Day - ‬1 min walk
  • ‪Lexington Lobby - ‬1 min walk
  • ‪Ole & Steen - ‬1 min walk
  • ‪Avra Estiatorio - ‬1 min walk

About this property

The Lexington Hotel, Autograph Collection

Hotel with a restaurant, 7-minute walk to Grand Central Terminal
At The Lexington Hotel, Autograph Collection, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 80 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-in, and express check-out.
Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 29 for adults and USD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Stayton Room

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet
  • Lever door handles
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 28 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1929
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100.00 per accommodation, per stay
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 29 for adults and USD 19 for children
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Autograph Collection Lexington
Autograph Collection New York City
Lexington Autograph Collection
Lexington Autograph Collection Hotel
Lexington Autograph Collection Hotel New York City
Lexington New York City
Lexington New York City Autograph Collection
New York City Lexington
Lexington New York City Autograph Collection Hotel
Lexington Hotel Autograph Collection New York
Lexington Hotel Autograph Collection
Lexington Autograph Collection New York
The Lexington New York City Autograph Collection
Radisson New York City
New York City Radisson
New York Radisson Hotel
Radisson Lexington New York
Radisson Lexington Hotel New York
The Lexington Hotel, Autograph Collection Hotel
The Lexington Hotel, Autograph Collection New York
The Lexington Hotel, Autograph Collection Hotel New York

Frequently asked questions

Are free cancellation options available at The Lexington Hotel, Autograph Collection?

The Lexington Hotel, Autograph Collection provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Lexington Hotel, Autograph Collection?

As of Dec 16, 2025, prices found for a 1-night stay for 2 adults at The Lexington Hotel, Autograph Collection on Jan 3, 2026 start from $135.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Lexington Hotel, Autograph Collection?

This hotel is situated in Manhattan within a 10-minute walk of 5th Avenue, Grand Central Terminal, and Rockefeller Center. You'll also find Radio City Music Hall and Times Square less than a mile away.

Is parking available on site at The Lexington Hotel, Autograph Collection?

Yes, valet parking is offered for USD 80 per day. Accessible parking and electric car charging are also available for guests.

Does The Lexington Hotel, Autograph Collection have a casino?

No, The Lexington Hotel, Autograph Collection doesn't have a casino.

Will I find an indoor pool at The Lexington Hotel, Autograph Collection?

No, there is no indoor pool at this hotel.

Is The Lexington Hotel, Autograph Collection a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

Are there hot tubs at The Lexington Hotel, Autograph Collection?

No, there isn't a spa tub at this hotel.

Does The Lexington Hotel, Autograph Collection feature a restaurant that includes a breakfast menu?

Yes, The Lexington Hotel, Autograph Collection serves continental breakfast for a surcharge each morning at The Stayton Room.

Will The Lexington Hotel, Autograph Collection allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Lexington Hotel, Autograph Collection for a fee of USD 100.00 per accommodation, per stay.

Are there connecting rooms at The Lexington Hotel, Autograph Collection?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Lexington Hotel, Autograph Collection?

The closest major airport to The Lexington Hotel, Autograph Collection is LaGuardia Airport (LGA), which is 8.8 mi away (28 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.4 mi away (16-minute drive).

Are there rooms with balconies that I can book at The Lexington Hotel, Autograph Collection?

Yes, some guestrooms at this hotel offer either a furnished balcony or a lanai where guests can enjoy canal or city views.

Reviews

The Lexington Hotel, Autograph Collection Reviews

8.2

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 849 out of 1644 reviews
Rating 8 - Good. 386 out of 1644 reviews
Rating 6 - Okay. 210 out of 1644 reviews
Rating 4 - Poor. 108 out of 1644 reviews
Rating 2 - Terrible. 91 out of 1644 reviews

Reviews

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
My only (small) complaint is the heating/thermostat. Room temperature was 68 when I checked in, set thermostat for 74 degrees. By checkout day three days later, room temperature had reached only 70 degrees.
Stayed 3 nights in Oct 2025

6/10 Okay

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location but is dated, beat-up and dirty. There was mold and junk on the shower head and the floors / breakfast are were dirty. They also have a per bag charge to hold your bags. I wouldn’t stay again.
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Paul, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great weekend stay here. Great location, and very nice hotel.
Stayed 3 nights in Aug 2025

6/10 Okay

HASSAN, RIVERVIEW

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms have minimum.. need to be cleaner Price too high comparing to other hotels in the area
Stayed 3 nights in Aug 2025

10/10 Excellent

Orlando

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and accessible to Grand Central station, Time Square and Rockefeller Square highly recommend this property
Stayed 4 nights in Sep 2025

4/10 Poor

Patrick

Traveled with family
Disliked: Staff & service, property conditions & facilities
Weird $35 charge everyday. This is an unexpected expense. Also they never replenish any bathroom supplies.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yushen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to downtown, park, 5th ave. Location is great for travelers.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice and it was walkable distance for many of the landmarks that you want to visit!!
Stayed 3 nights in Aug 2025

6/10 Okay

eric

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Reception line is ridiculously long. There is one line for check in, for picking up key cards or any issues you want to bring up. Front desk staff is made up of 1-2 people at all times. AND they charge you $3 storage fee per suitcase. Unheard of esp for a Marriott brand
Stayed 2 nights in Aug 2025

10/10 Excellent

Tkhi Kha Mi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay! The staff was super friendly and helpful. The lobby was nice; however, the rooms were not the cleanest. But we barely spent time in the hotel, so it wasn't a big deal for us. Overall, the stay was good!
Stayed 2 nights in Sep 2025

10/10 Excellent

Tareq

Stayed 2 nights in Aug 2025

10/10 Excellent

Erin, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at a lot of hotels in my life, but this one was honestly magical. The location of the hotel is the most convenient, walkable incredible location… The rooms are super cute and comfortable… The lobby feels like you’ve slipped back in time. The hotel itself is a vibe.
Stayed 3 nights in Aug 2025

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water pressure and nice and hot. No fan in the bathroom though so room got a bit steamy
Stayed 3 nights in Sep 2025

2/10 Terrible

Alexandria

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with my recent stay. There was visible mold in the bathroom and vents, which caused me to get sick. The check-in process was extremely frustrating—long lines, only 1–2 staff members at the desk, and unhelpful attitudes. We were told to return later because our room wasn’t ready, and when we came back hours later, we had to wait in another long line just to receive our keys. On top of that, charging a fee per bag to hold luggage felt unreasonable, especially since this should be a complimentary service for guests. I’ve stayed at many Marriott properties before and always felt the quality and service matched the brand’s value. Unfortunately, this location did not meet that standard at all.
Stayed 3 nights in Sep 2025

10/10 Excellent

Uthra

Stayed 3 nights in Aug 2025

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we originally had smelled like cigarettes the staff member quickly changed our room and had someone investigate. The hotel is in a great location easy to walk to many destinations and food. The only reason why I didn’t give full stars was because they automatically charge a fee of $121 for things that we didn’t use.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel very much! I traveled with my two daughters 12 and 18 and we were able to move around very easily. Safe and quiet
Stayed 3 nights in Sep 2025

10/10 Excellent

Jin Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrea

Stayed 1 night in Sep 2025

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Somaiah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff members were very helpful and courteous
Stayed 2 nights in Sep 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel often for work and a clean, quiet, centrally located place to recoup is essential. We had a basic room and it was comfortable, clean, best shower pressure ever, a minimal design, good size for NYC. A high quality professional lobby and bar made business meet ups possible and comfortable. All the staff are excellent, helpful and courteous from the doorman, concierge, desk staff, wait staff and the Manager.
Stayed 3 nights in Sep 2025

6/10 Okay

Anna Marie

Traveled with family
Just okay. Clean enough. Rooms in average condition. Staff were mostly polite. Convenient location.
Stayed 4 nights in Aug 2025

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t Trust Them!

This was the worst stay of my life. Summer in NY is already quite hot and the air conditioning wasn’t working. I understand when things break and are out of your control. I do not understand when management continually lies about coming to help over 12 hours, making us wait and thinking that there is going to be a remedy. There were other issues as well, but this was the most egregious. I travel a lot and am a Gold Bonvoy Member, but I will NEVER stay here again. Don’t lie to me.
Stayed 2 nights in Aug 2025

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