4/10 Poor
Justin, Nantucket
Traveled with family
Dec 29, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok so this is not an easy review, so let’s break this down.
The location is incredible, right by the subway, shopping, dining and all for both adults without or without kids. We needed a bigger room but because of the time of year we couldn’t get anything that didn’t feel like they were not taking advantage of us for the ridiculous price, and now here’s the catch. The room we booked still was pretty expensive, but it was tiny—and I did know that, what I was not expecting was the shower walls, grout and silicone being covered in black mold, absolutely disgusting, some tiles broken on the floor, one of my kids cut his finger on it while (briefly) playing on the floor. The shower temperature was almost impossible to control, the very large shower door would slam closed every time, the sink had a leak, the tv wouldn’t cast. I am fine paying for convenience, the staff was absolutely incredible but the actual hotel room that I stayed in, sucked, and for bigger reasons due to my kids neurodivergence, changing rooms would be a even bigger of a nightmare. So here is my experience.
Justin
Stayed 2 nights in Dec 2025