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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Pet-friendly
Free daily buffet breakfast
1 bedroom, pillowtop beds, in-room safe, desk
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(266 reviews)
  • 305 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(84 reviews)
  • City view
  • 305 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(148 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 522 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(10 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Balcony | View from room

Hilton Garden Inn New York Times Square South

Manhattan
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 5,101 reviews
$119 nightly
The price is $140
Mar 29 - Mar 30
Total with taxes and fees
Hilton Garden Inn New York Times Square South

About the neighborhood

New York

Located in Manhattan, Element New York Times Square West is within a 10-minute walk of popular sights such as Times Square and Broadway. This 411-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace. It's connected to the convention center in central New York, and also a short walk from Madison Square Garden and Bryant Park.

What's nearby

  • New York Times Building - 2 min walk - 0.1 miles
  • Times Square - 5 min walk - 0.3 miles
  • Madison Square Garden - 6 min walk - 0.4 miles
  • Broadway - 6 min walk - 0.4 miles
  • Bryant Park - 8 min walk - 0.5 miles

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Wendy’s - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Element New York Times Square West offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchenettes, refrigerators, and microwaves. Weekly housekeeping is available.
Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Similar properties

Bar (on property)
Hyatt Place New York City/Times Square
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 3,707 reviews
$129 nightly
The price is $152
Mar 29 - Mar 30
Total with taxes and fees
Hyatt Place New York City/Times Square

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per day (maximum USD 150 per stay)
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

Is a free cancellation option available at Element New York Times Square West?

Element New York Times Square West offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Element New York Times Square West?

This hotel is situated in Manhattan within a 10-minute walk of Times Square, Broadway, and Madison Square Garden. You'll also find Bryant Park and 5th Avenue less than a mile away.

Will I be able to park at Element New York Times Square West?

No, there isn't parking at this hotel.

Does Element New York Times Square West have a casino at the property?

No, Element New York Times Square West doesn't have a casino.

Will I find an indoor pool at Element New York Times Square West?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Element New York Times Square West?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a rainfall showerhead, and a kitchenette.

Are there hot tubs at Element New York Times Square West?

No, there isn't a spa tub at this hotel.

Does Element New York Times Square West have a restaurant that serves breakfast?

Element New York Times Square West offers free buffet breakfast each morning though there is no restaurant.

Will Element New York Times Square West allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Element New York Times Square West for a fee of USD 50 per pet, per day.

Are there connecting rooms at Element New York Times Square West?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Element New York Times Square West?

The closest major airport to Element New York Times Square West is LaGuardia Airport (LGA), which is 9.5 mi away (40 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 11.5 mi away (16-minute drive).

Can I book a room with a balcony at Element New York Times Square West?

No, there aren't any guestrooms with balconies at Element New York Times Square West.

Element New York Times Square West Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1477 out of 3125 reviews
Rating 8 - Good. 966 out of 3125 reviews
Rating 6 - Okay. 386 out of 3125 reviews
Rating 4 - Poor. 149 out of 3125 reviews
Rating 2 - Terrible. 147 out of 3125 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Gabriel

Stayed 3 nights in Jan 2026

10/10 Excellent

Melissa

Stayed 1 night in Sep 2025

8/10 Good

Tanya

Stayed 1 night in Dec 2025

10/10 Excellent

Kari

Stayed 5 nights in Dec 2025

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the view! Kitchen area was so nice to have as well. Staff was a bit tough during check in. Stay was great otherwise.
Stayed 1 night in Nov 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We planned to elope in New York on 12/18/25 and booked our stay with Element. We had an amazing view of the Empire State Building and the Edge Building. The view was gorgeous and the room was very nice. The bathroom was spacious and the bed was actually comfortable! I would definitely stay here again and I highly recommend it!
Stayed 4 nights in Dec 2025

10/10 Excellent

Cynthia

Stayed 4 nights in Dec 2025

10/10 Excellent

Peola

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is best place to stay in NYC , no complaints and breakfast is the best.
Stayed 3 nights in Dec 2025

10/10 Excellent

Amy, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect place for our weekend of Broadway shows. Clean and comfortable rooms, friendly staff, and convenient to everything, it was a lovely stay.
Stayed 1 night in Dec 2025

6/10 Okay

Perla

Liked: Cleanliness, staff & service
Everything was great other than the Elevators, They would take a while until we got up and down to our room floor
Stayed 5 nights in Dec 2025

8/10 Good

DAVID

Stayed 3 nights in Dec 2025

6/10 Okay

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Naydja, Frisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room was spacious, clean with great amenities like a kitchenette. Friendly, helpful staff. Centrally located. Easy access to subway station and tourist attractions. I stay here every time I visit NYC.
View
Stayed 3 nights in Dec 2025

8/10 Good

Manilee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very comfortable and truly enjoyable. I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very buffet breakfast was excellent, and the staff—especially in the dining area—were very accommodating and well trained. The extra miles of service they are providing is incomperable. There was some minor wear and tear in the room that needs attention, but it was not a major issue. My only concern was with the front desk staff who assisted us during check-in (Geo, along with his manager). His manner came across as rude and arrogant. We asked if we could use the restroom, and he informed us that the hotel restroom was out of order. However, there was an alternative restroom on the second floor available for temporary use, and he refused to provide the key, even though guests were waiting in the reception area after checking out and waiting for their taxi. I later observed that another guest was allowed to use the restroom, which felt unfair and inconsistent. I understand that hotels have policies, but such rules should be applied equally to all guests. Additionally, the hotel already had a copy of our passports, so safety should not have been an issue. I have stayed at other Westin properties and have never experienced this kind of behavior as a hotel guest. This situation was disappointing and should be reviewed to ensure better guest service and fairness.
Stayed 6 nights in Nov 2025

8/10 Good

Felipe

Traveled with partner
Liked: Cleanliness
The location is outstanding, close to several metro stations, lots of eating places around. Room cleaning happens every other day. I wish it was every day but that is better than some other hotels. The hot water takes a while but once it gets hot it is good and has steady pressure. Awesome for a good baths after a brutal day of walking in NYC and having to touch the handrails in the completely filthy metro system. There is no issue with having extra towels. They allow you to control your own room temperature, great for my wife who changes the room temperature 3 times every night... Breakfast has many great choices and the support staff is very attentive. Having a great breakfast at the hotel is a fantastic perk in this very expensive city. Food costs are outrageous in NYC. There is a fridge and microwave in the room. Check in was easy. Check out was easy. I do not like the $250 hold placed on my card but what can you do. There is a gym on site. We opted for a room with a city view. I highly encourage you to pay extra for the city view, it was worth it. The guest laundry and general use bathroom in the basement looked like it has been broken for a very long time. Knowing what I know now I would still choose this hotel, simply because in the overall scheme of things the scale goes to the positive side. Great breakfast, clean room, friendly staff, and location, location, location.
Stayed 6 nights in Dec 2025

10/10 Excellent

Tracy, Diamond Bar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful.
Stayed 2 nights in Dec 2025

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness
View from the 3rd floor was atrocious! Scolding hot water-never got cold. Bathroom faucet was loose, no full length mirrors.
Stayed 2 nights in Dec 2025

4/10 Poor

Raul

Traveled with partner
Disliked: Amenities, property conditions & facilities
Building and room was very neglected. TV and phone not working, bathroom leaks, the front door to the hotel, just various little inconveniences and staff would not care when brought up. Many amenities including the rooftop, laundry room, and downstairs bathroom were “out of order” the whole time I was there for a week. Housekeeping and breakfast staff were amazing though.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2025

6/10 Okay

Robert L.

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay. Room was very quite an clean. Issue not enough storage, there was spac for coat rack with shelves . Elevators were problematic at times. Location was good.
Stayed 3 nights in Dec 2025

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, room size for NYC was great. Bed was comfortable
Stayed 5 nights in Dec 2025

10/10 Excellent

Slavche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

2/10 Terrible

Nawal

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the most horrible experiences ever.. I’ve been to NYC three times, Chicago, Florida, California, Cancun and many more and I can admit that this is the worst hotel ever.. very dirty, bathroom does not work, and not secure at all
Stayed 3 nights in Dec 2025

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