4/10 Poor
Josie
Traveled with family
Dec 28, 2025
Disliked: Staff & service
I had my room booked, and was contacted earlier in the day about what time I would be checking in. Considering check in was 3pm and it was only 1pm at this time, I explained I’ll be there after 3pm. Later that evening, as I’m on my way after visiting family for the holidays, I get a second phone call asking when I would be checking in. I explained I was on my way but it was the holidays and I was visiting. I think it was highly unprofessional to be contacted not only once but twice wondering when I was showing up. I’ve never had a hotel do this before. Then, I call from my room to the restaurant & the phone doesn’t work. I call back on my personal phone and am asked to hold. I wasn’t even put on a real hold, someone just set the phone down as I could hear the chatter still. 7 mins later someone hangs up the phone. I called back, explained I was just hung up on. It wasn’t until my fiancé went to get our food did we get an apology. Yes, the girl who answered wasn’t the one who hung up as a guy had answered and asked me to hold, but as a business, all staff need to be aware that you apologize on behalf of other staff sometimes. What I thought used to be one of the best hotels in antigonish gave me the worst experience.
Josie
Stayed 1 night in Dec 2025